Search Chalets in Willingham

"Staff were okay. No enthusiasm or whatsoever and just literally gave us the welcome paper and that's it. Restaurant staff were slightly better as they were a bit more welcoming and helpful. Breakfast was basic and dry. We wanted to swim and use the pool with our baby but weren't allowed as they told us that there's only a time allowed for babies, however this wasn't explained to us upon checking in and a bit of consideration and 'hospitality' could go a long way as we requested that even a quick lounge would really be appreciated but nothing. Again, dry communication. "

"Very clean with great staff"

"The hotel itself was good. Staff friendly and accommodating. Room was clean and had a comfortable bed and a large shower. Breakfast was cooked to order with plenty of choice. The reason I have rated this 3 stars is down to the gym and spa. On both days of our stay it did not open on time and only because hotel guests and members complained did somebody turn up to open up. From talking to members this seems to be a regular occurrence and something that the management need to look into as a matter of urgency. It has impacted on my rating and I am sure it will either other guests."

"Very clean and modern hotel! Would highly recommend"

"Nice hotel in good location for walking into the city Bed comfy"

"Felt a bit unclean as in a wouldn’t walk around bare foot on the carpet. Needs a deep clean."

"Parking was easy not so sure about secure. It is pet friendly but there is nowhere closeby where you could let the dog off as the garden opens on to the main road. Didn't see any staff apart from the manager when we arrived and that was a total fluke. the room was riddled with ants they were everywhere, i even landed up bringing some home with me. The pedal bin had'nt been washed out."

"The air conditioning didn’t work. In order to call the front desk, you need to access WiFi and message them on WhatsApp. To access WiFi you need to turn on the TV. The TV didn’t work. Trying to solve problems that don’t exist only creates more problems. Decent water pressure though!"

"Good value and good location"