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"Overall okay experience. However, long waiting times to speak to staff at reception. "

"Stayed here one night, lovely hotel, staff very professional and friendly, amazing food in restaurant. Definitely be staying hete again"

"A full week after we checked out the hotel emailed me saying they reviewed our recorded and I had an outstanding bill from the restaurant. We never ate at the hotel or used any services. They asked me to pay the bill online. I will not be staying here again. "

"So well located, room was clean & comfy and staff were Fri & helpful "

"Great"

"Lovely welcome. Great location. Lovely, comfortable room. Fast lifts and enough of them to never have to wait long. Would highly recommend and stay again."

"I had a very pleasant 4 night stay here. Everything was great. I was quite surprised that they only service the rooms every 3 days however you only need to ask reception and they organise this whenever you want. The hotel is a bit bougie, nicely decorated. The staff are excellent. I liked the security of having to scan your room key to access the lift. I never had to wait once for the lift!"

"Ticks all the boxes; nice rooms, great breakfast and a superb spa!"

"Great hotel, helpful staff, funky interior styling. The location was great, a short walk from Victoria or Piccadilly. Would definitely stay again. "