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Reviews of The Marquise 502 - Modern newly renovated suite, great location to the lifts

The Marquise 502 - Modern newly renovated suite, great location to the lifts
Whistler, BC

Reviews

8.6

Excellent

Rating 10 - Excellent. 14 out of 32 reviews" "
Rating 8 - Good. 14 out of 32 reviews" "
Rating 6 - Okay. 2 out of 32 reviews" "
Rating 4 - Poor. 1 out of 32 reviews" "
Rating 2 - Terrible. 1 out of 32 reviews" "

8.6/10

Cleanliness

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Melissa M.

Liked: Cleanliness
Great location
Happy with property again, frypan had been replaced and also taps in both bathroom areas and kitchen. Happy with room and ammenities it offers. Could do with a new shower curtain but we showered after the hot tub every day so didn’t worry us that much! Would come again :)
Stayed 15 nights in Mar 2024

2/10 Terrible

todd c.

So sad, it appeared to be good, but wasn’t.
The sad part was when I shared details of my issues with pictures with the owners, I felt like all I got was, something like -that is nice and appeared they will take no action. To make matters worse, it has been 14 days and the large deposit has not been cleared. Most companies I work with clear it in 1- 3 days. For the price per night, we were very disappointed. Misleading 1. It appeared parking was free when we purchased the unit-it was not 2. It appeared that the property was higher on the hill and closer to the slopes on the initial maps i saw. The walk was a challenge for 61 year old who is not in the best of shape. The 10 minute walk in full gear tired me out and lead to a quick fall and a partially dislocated shoulder and the loss of 4 days of great skiing. I have been skiing for 30+ years and my second time this year. Very up setting. Things are too complicated/hard 1. Getting into the parking garage. Everyone I met could not figure it out, it took 10-30 minutes to get in the first time. 2. Why would build the entrance about two stories below street level. You have to walk up and down in full ski gear? 20 issues were found. Examples-From cooking pots that were bent and Teflon coming off( which you would most likely wind up eating) to 3 plumbing issues to constant barking dogs by the elevator in the complex even though pets are not allowed. The property had such great potential, but failed on so many levels.
Stayed 6 nights in Mar 2024
Response from VrboOwner on 11 Apr 2024
Dear Todd, While I agree that a few of the "issues" you reported were legitimate, the vast majority were things either well beyond our control (such as building layout and location), user error, or issues that could have been immediately rectified had you reported them to our team. Instead, you compiled a massive list throughout your stay and only contacted us after your departure. At that point, we were provided with a one-week deadline for us to provide compensation before you "go public on our site, Google, Yelp etc." As a full-service property manager who has operated in Whistler for over 20 years, we do our absolute best to keep our guests happy and provide a positive guest experience. We do however choose not to yield to blatant blackmail and extortion.

10/10 Excellent

Hari V.

Liked: Cleanliness
Perfect condo for couple/young family walkable to blackcomb gondola/village
Amazing property and clean. Great amenities and location. Not suitable for more than 3 people. Quick communication w property managers.
Stayed 5 nights in Feb 2024

10/10 Excellent

Rebecca Y.

Liked: Cleanliness
Relaxing stay
We had a great time, would happily return again
Stayed 7 nights in Jan 2024

10/10 Excellent

Darin D.

Liked: Cleanliness
Great Stay
Stayed at this property for a week with my wife. Everything was exactly as advertised. Location and amenities were excellent. The unit was fully stocked and very comfortable. Our hosts were quick to respond and helpful. Would definitely stay again.
Stayed 7 nights in Sep 2023

8/10 Good

Daniel

Liked: Cleanliness, property conditions & facilities
This is definitely one of the better units in this building, even had AC but one thing I didn’t like was the carpets were pretty stained for a unit that’s been recently renovated was a little surprising but still a great unit.
Stayed 7 nights in Aug 2023

4/10 Poor

Shelley K.

Disliked: Cleanliness
Run Down, Needs a Deep Clean and Needs an Actual King Bed
The bed for this property is not a king. It is two twins pushed together with a gap in between that is shoved full of thin and torn foam. The drain in the tub was so full of former renters' hair, we had to clean it out as best we could before showering because the plug wouldn't fit in the drain. It was really disgusting. There was also hair and stains in the tub before we even used it. The bedding is stained, including sheets and spare quilts. The carpet badly needs a shampoo. The room itself definitely needs some TLC - it has cracks in the sink, paint is chipped and scraped everywhere, the carpet is so dirty we had to buy slippers as we didn't want to walk with bare feet in the unit. The frying pans are terrible - why rent a unit without adequate cooking supplies? The washer and dryer listed are pay units used by other tenants. Not exactly as advertised. They were in use by other tenants when ever we went to use them so we were never able to do any laundry. The parking is horrible. You have to get out of your vehicle and walk into the parkade to step on the hose to open the door because no fob was provided to open the door. Once we were in, we still got a ticket, despite paying, which we really didn't appreciate. The security guard was awful. He met us after hours for check in and was obviously angry. The property should really consider employing a more professional person. If there'd been anywhere else to stay, we would've requested our money back first thing in the morning. We checked many hotels but due to a large event in town that week, rooms either weren't available or were very expensive. We thus can't recommend staying at this property and definitely won't return.
Stayed 4 nights in Apr 2023
Response from VrboOwner on 16 May 2023
Dear Shelley, Thank you for taking the time to write this review. We have thoroughly investigated all of the various things mentioned and made updates to the kitchen supplies etc. We were stumped by some of things you mentioned but nonetheless are sorry that you obviously didn't enjoy your time in Whistler.

10/10 Excellent

Melissa M.

Liked: Cleanliness
Great place for family
Loved this property, location was great, bus out front and able to walk if we wanted to the village or ski run. Hot tub was amazing after day at slopes. Would recommend for family of 4- just be mindfull of the pull out sofa mattress springs but we had kids on it so didn’t matter too much, the other bed was comfy and kitchen was very usable.
Stayed 13 nights in Apr 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness
Great Spot
Good location , close easy access to ski lift. Trail/ski back home very handy. Apartment clean , modern & comfortable. Only complaint was poor cooking utensils. Fry pan needs to be replaced. Wooden spatula was disintergrating should be thrown out. We made do! Minor fixable issues. Would stay again.
Stayed 14 nights in Feb 2023

8/10 Good

Dee B.

Liked: Cleanliness
Cozy place, close to everything
Place was quiet and cozy. Heard little to no noise…. Had all the essentials (towels, utensils, cooking pans/pots). Free shuttle is just outside. We liked this unit and good customer service to our needs. General comments: we like to cook meals so we took a couple of pans cause generally kitchens have lower quality items. We came with oils, spices, etc and glad we did. But overall, pots and pans were usable. There are no condiments, or any cooking products, so bring your own. The hottub was mildly hot for about 3-4 minutes but not 102-104. And the pool was quite cold and was colder during weekdays. We saw a lot of steam coming off of Aspens pool (next door) and very little at ours (the Marquis). But for the price and value, I still did the pool and enjoyed hopping between the two. The ski lockers fit 3 snowboards and 4 sets of skis so plenty of room. We loved all the Keyless entry ways. No fuss and whole family could come and go. Place was very warm even as we turned off the heat. If we went back, we’d look at this unit or the Marquis again.
Stayed 6 nights in Feb 2023

10/10 Excellent

Jinhai

Stayed 4 nights in Dec 2022

10/10 Excellent

Lise-Andrée G.

Liked: Cleanliness
Propre et bien rénové.
Avons bien aimé notre séjour.
Stayed 7 nights in Apr 2022

8/10 Good

Philippe

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Positif: Condo très bien situé du côté de Blackcomb. Endroit calme. Nous avons apprécié notre séjour. Négatif: Manque plusieurs accessoires (comme mitaines de four, kit à fondue,etc). Foyer non fonctionnel.
Stayed 7 nights in Feb 2022