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Overview of Best Western Plus Carlton Plaza Hotel

Photo gallery

Featured image
In-room safe, desk, iron/ironing board, free cots/infant beds
In-room safe, desk, iron/ironing board, free cots/infant beds
In-room safe, desk, iron/ironing board, free cots/infant beds
37-inch TV with cable channels

Best Western Plus Carlton Plaza Hotel

2.5 out of 5

4.3/5 Excellent

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Explore the area

    Popular LocationRoyal BC Museum11 min walk
    Popular LocationVictoria Harbour15 min walk
    Popular LocationVictoria Clipper Ferry Terminal16 min walk
    AirportVictoria, BC (YYJ-Victoria Intl.)29 min drive

Choose dates to view prices

Suite, 1 King Bed, Non Smoking, Kitchenette

4.6/5 guest room rating
  • Sleeps 4
  • 1 King Bed

Standard Room, 2 Double Beds, Non Smoking

4.7/5 guest room rating
  • Sleeps 3
  • 2 Double Beds

Deluxe Suite, 2 Double Beds, Non Smoking (Third bed is a Sofabed)

4.8/5 guest room rating
  • Sleeps 6
  • 2 Double Beds

Suite, Multiple Beds, Non Smoking (Third bed is a Sofabed)

4.6/5 guest room rating
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

Standard Room, 1 King Bed, Non Smoking

4.7/5 guest room rating
  • Sleeps 2
  • 1 King Bed

About this area

Victoria

In the city centre, Best Western Plus Carlton Plaza Hotel is in an area with good shopping. Chinatown and Craigdarroch Castle are notable landmarks, and the area's natural beauty can be seen at Beacon Hill Park and Fisherman's Wharf Park. Check out an event or a game at Save-On-Foods Memorial Centre, and consider making time for Royal BC Museum, a top attraction not to be missed. Spend some time exploring the area's activities, including whale watching and golfing.
Visit our Victoria travel guideOpens in a new window
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Map
Popular Location

What's nearby

  • The McPherson Playhouse - 3 min walk
  • Market Square - 3 min walk
  • Royal BC Museum - 11 min walk
  • Victoria Harbour - 15 min walk
  • Victoria Clipper Ferry Terminal - 16 min walk

Getting around

  • Victoria, BC (YYJ-Victoria Intl.) - 28 min drive

Restaurants

  • Agrius Restaurant - 3 min walk
  • Varsha Indian Kitchen - 3 min walk
  • MoLé - All Day Breakfast - 3 min walk
  • Earls - 4 min walk
  • Il Terrazzo Ristorante - 4 min walk

About this property

Best Western Plus Carlton Plaza Hotel

Eco-friendly Victoria hotel in Downtown Victoria, walk to Victoria Conference Centre
Along with a restaurant, this smoke-free hotel has a fitness centre and a 24-hour business centre. WiFi in public areas is free. Other amenities include valet parking, concierge services and dry cleaning. All 108 rooms provide conveniences such as fridges and coffee makers, plus complimentary wireless Internet access and TVs with cable channels. Other amenities available to guests include free newspapers, free local calls and free bottled water.
Best Western Plus Carlton Plaza Hotel offers 108 forms of accommodation with a safe and free newspapers. Cable televisions are provided. Fridges and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Victoria hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

Awards and affiliations

Green/Sustainable Property
This property participates in Green Key Eco-Rating Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of We Care Clean (Best Western)
Follows the industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Uncovered valet parking on site (CAD 15 per day)
  • Electric car charging station on site
  • Height restrictions apply for on-site parking

Food and drink

  • Full breakfast available for a fee daily 8:00 AM–1:00 PM: CAD 15-25 for adults and CAD 15-25 for children
  • 1 restaurant

Things to do

  • Fitness centre
  • Shopping

Family friendly

  • Dry cleaning service
  • Free cots/infant beds
  • Laundry facilities
  • Fridge
  • Rollaway/extra beds (surcharge)

Conveniences

  • Lift
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter
  • Tour/ticket assistance

Languages spoken

  • English
  • Japanese

Business services

  • 24-hour business centre
  • Computer station

More

  • Renovated entire property – December 2019
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cots/infant beds
  • Heating
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination
  • Towels

Entertainment

  • 37-inch TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Fridge

More

  • Desk
  • Free local calls
  • Free newspapers
  • Iron/ironing board
  • Phone
  • Safe

Similar properties

Policies

Check-in

Check-in time starts at 4:00 PM
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 19

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

The following facilities or services will be unavailable from April 8 2021 to April 19 2021 (dates subject to change):
  • Fitness facilities
Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for CAD 20.0 per day.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between CAD 15 and CAD 25 for adults, and CAD 15 and CAD 25 for children (approximately)
  • Valet parking fee: CAD 15 per day
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: CAD 20.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Parking height restrictions apply

Property is also known as

Best Western Carlton Hotel
Best Western Carlton Plaza Hotel
Best Western Plus Carlton
Best Western Plus Carlton Plaza
Best Western Plus Carlton Plaza Hotel
Best Western Plus Carlton Plaza Hotel Victoria
Best Western Plus Carlton Plaza Victoria
Carlton Plaza Hotel
Hotel Best Western Carlton
Hotel Carlton Plaza
Victoria Best Western
Best Western Victoria
Best Plus Carlton Plaza
Best Western Plus Carlton Plaza Hotel Hotel
Best Western Plus Carlton Plaza Hotel Victoria
Best Western Plus Carlton Plaza Hotel Hotel Victoria

Frequently asked questions

Can I cancel my reservation for free at Best Western Plus Carlton Plaza Hotel and receive a full refund?
Yes, Best Western Plus Carlton Plaza Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Best Western Plus Carlton Plaza Hotel cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Best Western Plus Carlton Plaza Hotel?
As of 18 Apr 2021, prices found for a 1-night stay for 2 adults at Best Western Plus Carlton Plaza Hotel on 21 Apr 2021 start from £90, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Best Western Plus Carlton Plaza Hotel pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Best Western Plus Carlton Plaza Hotel?
Valet parking is available for CAD 15 per day.
What time is check-in at Best Western Plus Carlton Plaza Hotel?
Check-in begins at 4:00 PM. A fee applies for early check-in (amount may vary, subject to availability).
What time is check-out at Best Western Plus Carlton Plaza Hotel?
Checkout is at noon. Late checkout is available for a fee (amount may vary, subject to availability).
Where is Best Western Plus Carlton Plaza Hotel located?
Located in Downtown Victoria, this eco-friendly hotel is within a 5-minute walk of The McPherson Playhouse, Market Square and Chinatown. Victoria Conference Centre and Royal BC Museum are also within 15 minutes.

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 467 out of 996 reviews
5 - Excellent 47%
Rating 4 - Good. 381 out of 996 reviews
4 - Good 38%
Rating 3 - Okay. 101 out of 996 reviews
3 - Okay 10%
Rating 2 - Poor. 25 out of 996 reviews
2 - Poor 3%
Rating 1 - Terrible. 22 out of 996 reviews
1 - Terrible 2%

4.4/5

Cleanliness

4.5/5

Staff & service

4.0/5

Amenities

4.2/5

Property conditions & facilities
Write a review

3/5 Okay

Liked: Staff & service
Stayed 1 night in Apr 2021

5/5 Excellent

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
After we left and headed to the ferry, I was sent a text telling me the sailing was canceled for the remainder of the day. They offered us our same room at half cost. Very impressed. Rooms were clean and service was wonderful
Stayed 1 night in Mar 2021

5/5 Excellent

Stayed 1 night in Mar 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, super reasonable rates. Small bathroom. Valet parking is very convenient. “Ruby’s” downstairs has great food.
Stayed 3 nights in Mar 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2021

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