- Liked: Cleanliness, amenities, property conditions & facilities
- Disliked: Staff & service
So When u check in , u have to paid 300CAD as deposit. And normally , the receptionist will hold the pre authorisation and release it when u check out, then u will receive the payment after one week. Unfortunately, after one month, the frozen amount was not released yet... i called my bank, the staff reply me , the hotel didnt send the request to them and the amount cannot be released within two weeks. Therefore, i feel a bit disappointed abt that. Overall, the room was very comfortable, deserve a thumb up. But the communication problem need to be improved!