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"Great staff, clean room, good location"

"Great location and nice hotel but not a 5 star. The concierge and doorman were the best staff members, very helpful and nice but others we interacted with were not great, especially in the bar and restaurant. The spa and thermal waters were nice but very crowded. "

"Clean and spacious room. Great location "

"Internet was great "

"Basic but great for everything we needed "

"Very friendly and helpful staff. Lovely clean room. Beautiful warm pool and sauna and steam room. Breakfasts were delicious. A lovely chilled and much needed break."

"A nice modern hotel in the centre of Bath. Close to the train station and to many shops and restaurants. A short walk to the Abbey, the pump room and the Baths. We were very impressed by the barman, Thomas, who was friendly and efficient and made us feel very welcome. We stayed for just over two weeks and could recommend this hotel."

"The spa was nice but good do with some tidying/refurbishment"

"The location of this hotel is GREAT. Everything is walkable. We selected a rate offered on Expedia that included valet parking(convenience) and buffet breakfast (excellent). We booked “premium king” which is NOT a Canadian or American King size bed. It is more like a queen. I learned that you really need to book a TWIN bed room. Then ask them to “zip” the 2 twin beds together. Also be careful when you check out, we had prepaid on Expedia (3 months prior when I booked) but the booking didn’t show this and they wanted to charge me.I had my receipt indicating PAID and this took a number of calls and digging and explaining from their side. BE CAREFUL. The reception staff were friendly sorting this out. I just found it fishy. "