West Woodburn Holidays from £120

It felt like the focus was more on the restaurant than the accommodation. The staff seemed to have been unaware who was arriving so had to check. Said our rooms were not ready, even though we arrived after 5pm, but given alternatives. No mention of check out times or if breakfast was available, Expedia says they do breakfast at an extra cost? We had booked 2 rooms and first impression was nice décor. However one room had no toilet paper or sugar on the tea tray. I stayed in a family room, I had to move kettle to windowsill and put the extension lead on the single bed to use it as there was no socket nearby. One of the lamps did not switch on as it was not plugged in, had to take the lead over the single bed to do so after I tightening up the stand as it had come loose looked drunk. The bed had a wooden frame, the bottom end joints were loose and needed gluing. There were several empty and part used complimentary toiletries left in the shower from previous guests. My room was at the front of the property so overlooked the road, I personally had no problem with road noise as I am hearing impaired. Okay there were some minor issues which had to be mentioned but the room and bed were clean and comfortable. I think we would stay here again because the issues did not bother us that much but needed to be mentioned so they can be put right. Although it may not necessarily be our first choice.

Room was fine with what looked like a recently refurbished bathroom. Staff were incredibly friendly and helpful. The food was beautifully presented and of à high quality. Would definitely stay here again

Great location, affordable apartment for a large group. Metro link directly outside the door to connect you to Newcastle. Apartment in great condition and would recommend this place. Check in was difficult as you need to communicate with host over phone to retrieve the code to access the key but apart from that it was great. Security deposit usually scares me from booking with places as i have been scammed before but rest assured there is no scamming here, with the host very kind when spoke on the phone.

On arrival it became clear that the apartment we stayed in wasn’t the one in the photos that I thought I had booked. The ad is a mix of different apartments with only a couple of them the one we were allocated which wasn’t to the standard I was expecting which was a shame as we’re celebrating an 18th birthday The 2 bathrooms transpired to be a communal area with 3 showers and 2 of the tiniest toilets ever Apartment was cold and we ended up lighting the gas burners and oven to get the room warm There were endless corridors to navigate which didn’t help with the heat issue The area was very rough with litter everywhere outside On a positive the towels and sheets were spotless with early check in and Kate check out

Good parking. Breakfast ok