Stayed two nights, ate there for breakfast and dinner both days,
Check in was fine, not given any information about restaurants, breakfast times/location. Stayed in a suite, it had no information so we had to go back down to reception to find out where we go for dinner.
Suite was large with a separate lounge to large bedroom. Large bathroom with another wc within the sitting area section. Decoration was tired and old fashioned. Bed was comfortable and room was clean. Chairs and sofa weren’t comfortable to sit in (very upright).
Electricity went in our room and due to no answer from reception for over an hour I went down (wet hair as couldn’t dry it) to wait in a queue for 20 mins due to one person on duty checking in lots of golfers. I was told when it was my turn that she was sorry they were very busy but if I could take a seat until she checked in the rest. She the reprogrammed out keys as we couldn’t get in. This got sorted when we were out for our dinner but no apology or update given.
Pool area was ok, jacuzzi area was closed both days we were there.
I had booked a facial which was cancelled due to staff shortages which is outside their control. Lots of day visitors on the Monday so not enough areas to lie in due to this.
Dinner at the Resturant (brassiere where the breakfast was) was ok, the vegetarian food tasteless. Staff told us he wouldn’t get the tip directly if we paid by card but if left his name on a review he’d get £5.
Overall poor which was a shame
