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The hotel is very clean and modern. Decor is tasteful. But, the big plus is the staff. Upon our arrival, we were informed that we had been "upgraded" to a suite. That is usually a good thing but, this suite only had one bed and a pull out couch. We asked if we could decline the upgrade and have our ...
The Hotel is clean and very new nice room and very clean. But we went there for the Octoberfest weekend and the hotel is little bit far from Kitchner and there are not much place to eat or drink around the hotel area. Accept the Farmers Market. If your purpose of trip is the Farmers Market and St-Jacob ...
From Check-in to Checkout the staff were very friendly and welcoming, like we had been long time guests. BW has been running the hotel since July 2017 and you can tell they have updated and modernized with some good amount of money. Overall the hotel is clean and fresh and smells clean and fresh. ...
Very friendly and welcoming owner and beautifully decorated rooms. Nice full breakfast. Would love to stay there again
Excellent stay starting with our check-in right through to our check-out.
Reservations was for two rooms with two beds. One room was correct the second one only had on bed. Staff was spoken to but could not correct their error that day on check in. However was told the next day their error would b corrected. And it was. All was good.
Though renovations are ongoing, my room was fine, very comfortable bed, and the view of courtyard and garden from balcony was pleasant. Only negative thing was the 'unsightly' large, bare area in front of elevator on 2nd floor, with debri-covered carpet, as if it is never vacuumed - had the atmosphere ...
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