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"The staff were attentive and helpful, even helping us with our luggage when we checked in past midnight. Thank you! However, the property is need of some TLC and maintenance. Room sizing varies greatly even in the same category of room (a group of us stayed with 3 separate bookings so we know), the phones never worked even to speak to reception (even when we called from our mobiles no one ever answered over 2 days) and the hotel is like a warren with rooms on the same floor spread out across various corridors and up and down stairs making it difficult to navigate and move luggage around. Parking on site was helpful though £10 a night feels an excessive fee. When checking in an unsavoury duo walked into the hotel (after midnight) armed with alcohol and a hostile attitude - they were not staying at the hotel. Staff dealt with it well but I can’t help wondering why anyone can just walk into the hotel at anytime."

"Friendly staff. Nice clean room and a very comfortable bed."

"Very tired rooms, but good quality food and decent facilities."

"Do not wish to write a review."

"This is a beautifully charming hotel with loads of history, right in the heart of Stratford Upon Avon (and walking distance to all tourist attractions)."

"Lovely hotel, had the set menu buffet style dinner which was terrible but other than that, great stay."

"Had a fantastic stay at the hotel, really enjoyed it and the location. One thing I would say is they need to keep an eye out for when people want a drink at the bar, often stood endlessly waiting for staff to appear."

"Checked in for 1 night to go to the NEC which is fairly close. Staff were really helpful and friendly, had a good meal there that evening and the breakfast the next day was good."

"Compared to the website the property is very dated. Air-conditioning was not working in our rooms. Breakfast wasn't great."