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"There were numerous maintenance issues in the room - broken faucetS (plural), shower door did not close, towel hook was missing, fridge did not work, issues with the TV. Bathroom was DIRTY. Toilet had not been cleaned. There was mold in the shower. We booked for 3 people (and were charged for 3 people) but we were only provided with TWO (2) towels, 2 glasses, 2 mugs, etc… The hotel was understaffed. Took 20 minutes to reach the reception! ALL of this should have been dealt with PRIOR to check-in."

"So glad we arranged the airport shuttle to pick us up when we arrived in London. The driver texted me to let us know he was at the airport. He was holding a sign with our names so we quickly identified him. The drive to the hotel was stress free. "

"Decent price for London, decent hotel"

"Great location Good size room "

"The service was polite, efficient and kind! I LOVED the easy hotel guest access to Victoria Station. The breakfast was a good varied selection and the option for coffee drinks was a plus. The complimentary mini bar was also very much a win!"

"The staff is always trying to make us feel at home, worried about any needs we may have. An example of first class service"

"Last minute booking after missed connection at Heathrow. Great location close to airport on Piccadilly line with plenty of places around to eat and drink. Clean comfortable hotel."

"City break with my cousin. The hotel is in a good location and a short walk from South Kensington tube station; the staff where freindly and helpful, the breakfast on the morning was nice. Lots of places to chose to eat out on a night time that are within walking distance if the hotel. If you want to use the pool it's best to pick a day that is going to be the least busy to get your money's worth as it cost £15 per day for each person and, we took advantage of the adult only times which where very quite as well. Will stay at this hotel again."

"The staff were all courteous and friendly and we were made to feel special. Nothing was too much trouble. "