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"Great place for a stay close to everything in Cairns"

"The room was clean and tidy and quiet. The air conditioning was on when I arrived, making for a nice temp in the room. The hotel is located in central cairns and easy to get around on foot. Will be staying here again. "

"Absolutely perfect location in very close proximity to the water and my scuba boat in the Marina. I would definitely recommend adding on the breakfast as they had a lot of great options and it was very convenient before going out to explore the city every day. I love having a view of the city, which allowed me to see the massive bat fly out every evening at dusk! The staff were incredibly helpful and my room was very clean and uncomfortable."

"We ate breakfast on our last day at the Merchant Cafe and it was so delicious!!!!"

"Dear Expedia Group Customer Support, I am writing in response to your recent message regarding my complaint. I must strongly disagree with the conclusion provided. While it is true that the front desk offered an alternative room, the replacement room was in significantly worse condition than the original. Due to the lack of any acceptable alternatives and the unavailability of other hotels at that time, we had no choice but to remain in the same property despite the unacceptable conditions. The cleanliness and overall hygiene of both rooms were far below acceptable standards. This was not a minor inconvenience—it directly impacted our comfort, health, and overall travel experience. We have clear photographic evidence documenting the poor and unsanitary conditions, which we are prepared to provide upon request. It is also important to note that declining a worse room should not invalidate our complaint. The core issue remains unresolved: the hotel failed to provide a clean, safe, and habitable environment as expected and advertised. Given these circumstances, I am formally requesting a full or partial refund for this stay. The service received did not meet basic hospitality standards, and it is only fair that appropriate compensation is provided. Please review this matter again seriously. I expect a prompt and fair resolution. If needed, I am willing to escalate this issue further. Thank you for your attention to this matter. I look forward to your response. Kind regar"

"Get the breakfast . It is excellent . Nice hotel in a great spot to get to laces like the marina , aquarium and night market "

"The hotel was very good and the location cannot be beaten. Covered parking and lots of restaurants nearby were very convenient. "

"Didn't order breakfast, room clean but needs to be refurbished. Ironing board had no padding hence needed to put towel under to allow clothes to iron properly. Cost $22 to park the car. Much better places in Cairns, probably won't stay again same price or below. Bed and pillows comfortable. "

"Staff were great and location was good. "