Shangri-La The Marina, Cairns

Photo gallery for Shangri-La The Marina, Cairns

Primary image
Outdoor pool, open 6:00 AM to 8:00 PM, pool umbrellas, pool loungers
Outdoor pool, open 6:00 AM to 8:00 PM, pool umbrellas, pool loungers
Outdoor pool, open 6:00 AM to 8:00 PM, pool umbrellas, pool loungers
Terrace/patio

Overview of Shangri-La The Marina, Cairns

Shangri-La The Marina, Cairns

5.0 star property

4.4/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
Map
Pierpoint Road, Cairns, QLD, 4870

Explore the area

  • Popular LocationCairns Marlin Marina3 min walk
  • Popular LocationReef Fleet Terminal6 min walk
  • Popular LocationCairns Esplanade9 min walk
  • AirportCairns, QLD (CNS-Cairns Intl.)13 min drive

Choose dates to view prices

About this area

Cairns

Located on the waterfront, Shangri-La The Marina, Cairns is in Cairns Central Business District neighbourhood and is connected to a shopping centre. While the natural beauty of Cairns Esplanade and Centenary Lakes Botanic Gardens can be enjoyed by anyone, those looking for an activity can explore Reef Fleet Terminal. Travelling with kids? Don't miss Skyrail Rainforest Cableway. Scuba diving and snorkelling offer great chances to get out on the surrounding water, or you can seek out an adventure with mountain biking and hiking/biking trails nearby.

What's nearby

  • Cairns Marlin Marina - 3 min walk
  • Reef Hotel Casino - 4 min walk
  • Esplanade Lagoon - 5 min walk
  • Reef Fleet Terminal - 6 min walk
  • Cairns Esplanade - 9 min walk

Getting around

  • Cairns Station - 17 min walk
  • Cairns, QLD (CNS-Cairns Intl.) - 13 min drive

Restaurants

  • Waterbar & Grill Steakhouse - 3 min walk
  • Tha Fish - 3 min walk
  • Tha Fish - 3 min walk
  • M Yogo - 3 min walk
  • Prawn Star - 4 min walk

About this property

Shangri-La The Marina, Cairns

Luxury hotel connected to a shopping centre in Cairns with bars/lounges
This hotel features an outdoor pool, a restaurant and 2 bars/lounges. WiFi in public areas is free. Additionally, a fitness centre, a poolside bar and a snack bar/deli are on-site. All 255 rooms feature comforts such as Egyptian cotton sheets and pillow menus, while conveniences include sitting areas and fridges. In-room free WiFi and balconies are standard, as are LCD TVs with satellite channels.
Shangri-La The Marina, Cairns offers 255 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. This accommodation offers separate sitting areas. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 42-inch LCD televisions come with premium satellite channels and pay-per-view films. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and in-room massages can be requested.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning
Follows the standard cleaning and disinfection practices of Shangri-La Cares (Shangri-La)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (AUD 20.00 per day)
  • Valet parking on site (AUD 25.00 per day)
  • Wheelchair-accessible parking available
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: AUD 35 for adults and AUD 17.50 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 2 bars/lounges and 1 poolside bar
  • Room service available
  • Coffee/tea in a common area

Things to do

  • Children's pool
  • Fitness centre
  • Outdoor pool
  • Private picnics
  • Shopping centre
  • Shopping

Family friendly

  • Children's pool
  • In-room childcare (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Lift
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Chinese (Mandarin)
  • English
  • Filipino
  • French
  • Italian
  • Japanese
  • Korean
  • Malay
  • Portuguese

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (4456 square feet of space)
  • Meeting rooms - 18

Outdoors

  • Garden
  • Picnic area
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas
  • Romance packages available

Restaurants on site

  • The Backyard

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Pillow menu
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • 42-inch LCD TV
  • Films for purchase
  • Premium channels
  • Satellite channels

Food and drink

  • Electric kettle
  • Free tea bags/instant coffee
  • Minibar
  • Fridge

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Separate sitting area

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - midnight
Late check-in subject to availability
Express check-in

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: AUD 65
Express checkout

Special check-in instructions

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Front desk staff will greet guests on arrival
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 60.0 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: AUD 100 per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: AUD 35 for adults and AUD 17.50 for children (approximately)
  • Self-parking fee: AUD 20.00 per day
  • Valet parking fee: AUD 25.00 per day
  • Late check-out fee: AUD 65 (subject to availability)
  • Rollaway bed fee: AUD 60.0 per night
  • Credit card charges are subject to a surcharge of 1.5 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
Pool access available from 6:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Shangri-La Hotel Marina
Shangri-La Hotel Marina Cairns
Shangri-La Marina Cairns
Shangri-La Marina Hotel
Shangri-La Hotel, The Marina, Cairns Hotel Cairns
Shangri La Hotel The Marina
Shangri La The Marina, Cairns
Shangri-la The Marina, Cairns Hotel
Shangri-la The Marina, Cairns Cairns
Shangri-la The Marina, Cairns Hotel Cairns

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 577 out of 973 reviews
5 - Excellent 59%
Rating 4 - Good. 262 out of 973 reviews
4 - Good 27%
Rating 3 - Okay. 92 out of 973 reviews
3 - Okay 9%
Rating 2 - Poor. 32 out of 973 reviews
2 - Poor 3%
Rating 1 - Terrible. 10 out of 973 reviews
1 - Terrible 1%

4.5/5

Cleanliness

4.5/5

Staff & service

4.3/5

Amenities

4.3/5

Property conditions & facilities

4.3/5

Eco-friendliness

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everthing was very good
Stayed 6 nights in Apr 2022

5/5 Excellent

Liked: Cleanliness, staff & service
I got ungraded and loved my room Very convenient location
Stayed 8 nights in Apr 2022

5/5 Excellent

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I like the fact is close to everything. The stuff are really good. The room is clean.
Stayed 4 nights in Apr 2022

4/5 Good

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
It's at prime location and the surroundings were fabulous. Staff were friendly, plenty of supplies including water bottles. The only bad thing was daily room service, cleaning was not done properly. It was nice and clean when we checked in.
Stayed 5 nights in Apr 2022

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this proprety is great. Situated on the harbour Lots of restaurants close by
Stayed 8 nights in Mar 2022