Crystalbrook Bailey

Photo gallery for Crystalbrook Bailey

Primary image
Outdoor pool
Outdoor pool
Outdoor pool
In-room safe, desk, blackout curtains, soundproofing

Overview of Crystalbrook Bailey

Crystalbrook Bailey

5.0 star property

4.6/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Parking available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
Map
163 Abbott Street, Cairns, QLD, 4870

Explore the area

  • Popular LocationCairns Esplanade7 min walk
  • Popular LocationCairns Marlin Marina10 min walk
  • Popular LocationReef Fleet Terminal10 min walk
  • AirportCairns, QLD (CNS-Cairns Intl.)11 min drive

Choose dates to view prices

About this area

Cairns

Crystalbrook Bailey is located in Cairns Central Business District, a neighbourhood in Cairns. Cairns Regional Gallery and Tjapukai Cultural Park are local landmarks, and some of the area's activities can be experienced at The Cultural Place and Reef Fleet Terminal. Muddy's Playground and ZOO To You HQ Wildlife Discovery Centre are also worth visiting.

What's nearby

  • Cairns Night Markets - 2 min walk
  • Cairns Esplanade - 7 min walk
  • Esplanade Lagoon - 7 min walk
  • Cairns Marlin Marina - 10 min walk
  • Reef Fleet Terminal - 10 min walk

Getting around

  • Cairns Station - 12 min walk
  • Cairns, QLD (CNS-Cairns Intl.) - 11 min drive

Restaurants

  • The Raw Prawn - 2 min walk
  • Barnacle Bill's - 3 min walk
  • Splash Seafood Restaurant - 3 min walk
  • Frydays - 3 min walk
  • Grill'd - 3 min walk

About this property

Crystalbrook Bailey

Luxury Cairns hotel in Cairns Central Business District, walk to Cairns Esplanade
An outdoor pool, a restaurant and a 24-hour fitness centre are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a bar/lounge, valet parking and concierge services.
Crystalbrook Bailey offers 217 air-conditioned accommodations with espresso makers and a safe. Flat-screen televisions come with digital channels, first-run films and Netflix. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.

Children aged under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Languages spoken

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Masks and gloves available
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (AUD 12 per day)
  • Valet parking on site (AUD 22 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking

Food and drink

  • 1 restaurant
  • 1 bar

Restaurants on site

  • CC's Bar & Grill

Things to do

  • 24-hour fitness centre
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Porter
  • Tour/ticket assistance

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • Handrails in stairwells
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Digital channels
  • First-run films
  • Flat-screen TV
  • Netflix
  • Streaming services

Food and drink

  • Electric kettle
  • Espresso maker
  • Free tea bags/instant coffee

More

  • Desk
  • Free newspapers
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe
  • Slippers
  • Soundproofing

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Policies

Check-in

Check-in from 2:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express checkout

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions and lockbox information; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk, lockbox

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 60.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: AUD 75 per day

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Self-parking fee: AUD 12 per day
  • Valet parking fee: AUD 22 per day
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Credit card charges are subject to a surcharge of 1 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a smoke detector

We should mention

Pool access available from 6:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
Parking height restrictions apply
Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

Crystalbrook Bailey Hotel
Crystalbrook Bailey Cairns
Crystalbrook Bailey Hotel Cairns
Bailey a Crystalbrook Collection Hotel
Bailey a Crystalbrook Collection Hotel Residence

Overall score and ratings

4.6

Wonderful

Rating 5 - Excellent. 112 out of 164 reviews
5 - Excellent 68%
Rating 4 - Good. 40 out of 164 reviews
4 - Good 24%
Rating 3 - Okay. 8 out of 164 reviews
3 - Okay 5%
Rating 2 - Poor. 3 out of 164 reviews
2 - Poor 2%
Rating 1 - Terrible. 1 out of 164 reviews
1 - Terrible 1%

4.7/5

Cleanliness

4.7/5

Staff & service

4.4/5

Amenities

4.7/5

Property conditions & facilities

4.5/5

Eco-friendliness

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 3 nights in Jun 2022

4/5 Good

Travelled with partner
Liked: Staff & service, property conditions & facilities
Returning to the Bailey from a 3 day reef tour saw us relocated from the 10th floor the first floor, directly facing the busy street in front of the hotel. Needless to say, this was quite disappointing. That being said, not withstanding some tardy room cleaning, we thoroughly enjoyed our stay making use of the free movies on offer during the one and only rainy day experienced during our trip to Cairns. Again, the staff were very helpful and must be commended for their attention to customer needs.
Stayed 4 nights in Jun 2022

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really loved the location, couldn't ask for better. Our t.v. had some problems that were never fixed, but otherwise our 10th floor room was great. Downside was the pool area suffered from a lack of sunlight no matter what time of day you were there, and the onsite food sources were quite limited. The staff were excellent, and overall, the service and accommodation provided were excellent.
Stayed 3 nights in May 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, very new with modern facilities. Online check-in and allowed early access to room, much appreciated. Pool was lovely, albeit a little cool as it doesn't get a lot of sun in winter. No problem as community lagoon pool is a short walk away.
Stayed 1 night in May 2022

1/5 Terrible

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
5 Star far from it, being a truckie I've stayed in cleaner rooms out west. The room wasn't cleaned properly, ceiling was dirty, rubbish left in drawers when I mentioned this to staff at front desk didn't even get an apology. I've taken photos Rest off the place seemed ok safe and quiet
Stayed 1 night in May 2022