Crystalbrook Riley

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Overview of Crystalbrook Riley

Crystalbrook Riley

5.0 star property

4.7/5 Exceptional

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
Map
131-141 Esplanade, Cairns, QLD, 4870

Explore the area

  • Popular LocationCairns Esplanade4 min walk
  • Popular LocationCairns Marlin Marina12 min walk
  • Popular LocationReef Fleet Terminal14 min walk
  • AirportCairns, QLD (CNS-Cairns Intl.)10 min drive

Choose dates to view prices

About this area

Cairns

Crystalbrook Riley is located in Cairns Central Business District, a neighbourhood in Cairns, and is near the airport and by the ocean. The area's natural beauty can be seen at Cairns Esplanade and Anderson Street Conservation Park, while Center of Contemporary Arts and Jute Theatre are cultural highlights. Looking to enjoy an event or a game while in town? See what's happening at Cazaly's Stadium or Barlow Park.

What's nearby

  • Muddy's Playground - 2 min walk
  • St Monica's Cathedral - 3 min walk
  • Cairns Esplanade - 4 min walk
  • Cairns Marlin Marina - 12 min walk
  • Reef Fleet Terminal - 14 min walk

Getting around

  • Cairns Station - 19 min walk
  • Cairns, QLD (CNS-Cairns Intl.) - 11 min drive

Restaurants

  • Bagus indonesian traditional cuisine - 3 min walk
  • Muddy's Cafe - 4 min walk
  • Splash Seafood Restaurant - 4 min walk
  • Barnacle Bill's - 4 min walk
  • The Raw Prawn - 4 min walk

About this property

Crystalbrook Riley

Luxury Cairns hotel in Cairns Central Business District, walk to Cairns Esplanade
This smoke-free hotel features a restaurant, a 24-hour fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a poolside bar, valet parking and massage/treatment rooms.
Crystalbrook Riley offers 311 air-conditioned accommodations with iPod docking stations and a safe. Beds feature premium bedding. 55-inch Flat-screen televisions come with digital channels, first-run films and Netflix. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are 5 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs and body treatments.

Languages spoken

English, Japanese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Masks and gloves available
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (AUD 12.00 per day)
  • Valet parking on site (surcharge)
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking

Food and drink

  • Full breakfast available for a fee daily 6:30 AM–10 AM: AUD 38.00 for adults and AUD 38.00 for children
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • 24-hour room service

Restaurants on site

  • Paper Crane
  • Paper Crane Pool Side
  • Rocco

Things to do

  • 24-hour fitness centre
  • Bike rentals
  • Billiards/pool table
  • Spa services
  • Swimming pool

Family friendly

  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Tour/ticket assistance

Business services

  • Meeting rooms - 6

Outdoors

  • Garden
  • Pool cabanas (surcharge)
  • Pool sunloungers

Spa

  • 5 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • 55-inch flat-screen TV
  • Digital channels
  • First-run films
  • iPod dock
  • Netflix

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe
  • Slippers
  • Soundproofing

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Policies

Check-in

Check-in from 2:00 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
This property charges the following mandatory general deposits, collected at check-in: AUD 75 for the first night, AUD 50 for subsequent nights.

Renovations and closures

The following facilities are closed on Sunday, Monday, Tuesday and Wednesday:
  • Full-service spa

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are available for AUD 60.0 per day.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: AUD 75.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for full breakfast: AUD 38.00 for adults and AUD 38.00 for children (approximately)
  • Self-parking fee: AUD 12.00 per day
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AUD 60.0 per day
  • Credit card charges are subject to a surcharge of 1 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7 AM to 9 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Property is also known as

Riley Crystalbrook Collection Resort Cairns
Riley Crystalbrook Collection Resort
Riley Crystalbrook Collection Cairns
Riley Crystalbrook Collection
Riley a Crystalbrook Collection Resort
Crystalbrook Riley Hotel
Crystalbrook Riley Cairns
Crystalbrook Riley Hotel Cairns
Riley a Crystalbrook Collection Resort

Overall score and ratings

4.7

Exceptional

Rating 5 - Excellent. 464 out of 619 reviews
5 - Excellent 75%
Rating 4 - Good. 118 out of 619 reviews
4 - Good 19%
Rating 3 - Okay. 22 out of 619 reviews
3 - Okay 4%
Rating 2 - Poor. 7 out of 619 reviews
2 - Poor 1%
Rating 1 - Terrible. 8 out of 619 reviews
1 - Terrible 1%

4.7/5

Cleanliness

4.6/5

Staff & service

4.7/5

Amenities

4.8/5

Property conditions & facilities

4.8/5

Eco-friendliness

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Riley is an excellent hotel The staff and facilities are fantastic
Stayed 3 nights in Jun 2022

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms, beds are comfy, modern bathrooms, pool area was great.
Stayed 3 nights in May 2022

5/5 Excellent

Travelled with partner
Excellent services
Stayed 2 nights in May 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay in Cairns
Stayed 2 nights in Apr 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As always, the most incredible holiday thanks to the Riley!
Stayed 3 nights in Apr 2022