All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
It’s a great idea to combine a fitness family with a hotel. I really liked having a full fledged swimming pool where I could do laps (rather than a tiny pool photographed to look bigger like most hotels). I wish I’d had more time so I could have also used the well equipped gym. Rooms were clean, comfortable and modern.
Dear Natasha, Thank you for choosing to stay with us.I am happy that your time with us was enjoyable, and the accommodations and services were what you expected and deserve. My hope is that all our guests experience a relaxing and peaceful stay and we appreciate the feedback you have provided.
Dear Qina, Thank you for taking the time to let us know about your experience while staying with us. I am saddened to hear that your stay was not enjoyable, as I hope that all our guests enjoy a relaxing and peaceful stay with us. Please accept my sincere apologies that this was not your experience and we failed to meet your expectations. We look forward to welcoming you back so that we may have another opportunity to provide you with a superior experience.
6/10 Okay
harley
Travelled with family and small children
21 May 2024
Liked: Cleanliness, staff & service
Pool, sauna, gym
harley
Stayed 4 nights in May 2024
Response from Executive Assistant on 22 May 2024
Dear Harley, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us, and we value your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Dear Triston, Thank you for completing the survey regarding your recent stay at our property. Positive feedback is always encouraging, particularly when it comes from those who matter the most – you! We appreciate that you let us know what you liked about your stay. I hope that you will consider staying with us again.
8/10 Good
Michelle
20 May 2024
Liked: Cleanliness, staff & service
Well
Cleaned. Exterior/halls dated
Michelle
Stayed 2 nights in May 2024
Response from Executive Assistant on 22 May 2024
Dear Michelle, Thank you for completing the survey regarding your recent stay at our property. Positive feedback is always encouraging, particularly when it comes from those who matter the most – you! We appreciate that you let us know what you liked about your stay and how we can improve, this will help us deliver a superior experience for you and other guests in the future.
Staff were excellent but our room had a leak and the shower doors didn’t close all the way. Otherwise I loved it!
Samantha
Stayed 2 nights in May 2024
Response from Executive Assistant on 22 May 2024
Dear Samantha, Thank you for completing the survey regarding your recent stay at our property. We are pleased to know that you enjoyed your time with us. My hope is that all our guests experience a relaxing and peaceful stay. I am grateful for your feedback which helps us implement improvements while continuing to deliver a superior experience for you and other guests in the future. I hope that you will consider staying with us again
Dear Karine, On behalf of our entire hotel team, we thank you for taking the time to give us a rating. It is always encouraging to hear positive feedback. We hope to welcome you again soon.
8/10 Good
bailey
20 May 2024
bailey
Stayed 1 night in May 2024
Response from Executive Assistant on 22 May 2024
Dear Bailey, Thank you for taking the time to give us a review. We appreciate your feedback and are very happy that you enjoyed your stay with us. We hope to welcome you back soon.
4/10 Poor
Annette
Travelled with family
20 May 2024
Disliked: Property conditions & facilities
Disappointed! Smelly carpet, the air conditioning was out of control, and the engine was extremely noisy throughout the whole night.
Annette
Stayed 1 night in May 2024
Response from Executive Assistant on 22 May 2024
Dear Annette, Thank you for taking the time to let us know about your experience while staying with us. I am truly sorry that you did not enjoy your stay with us and I am grateful for the detail you have provided in your review. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
8/10 Good
Dan, EDMONTON
20 May 2024
Liked: Cleanliness, staff & service
Dan
Stayed 3 nights in May 2024
Response from Executive Assistant on 22 May 2024
Dear Dan, On behalf of our entire hotel team, we thank you for taking the time to give us a 4/5 rating. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.
6/10 Okay
Anthony
Travelled with family
18 May 2024
Liked: Cleanliness
Some rooms of the first floor without windows. You can imagine to stay 3 days in it.
Anthony
Stayed 3 nights in May 2024
Response from Executive Assistant on 22 May 2024
Dear Anthony, On behalf of the entire hotel team, thank you for taking the time to let us know about your experience while staying with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
Dear Maria Pinky, Thank you for choosing to stay at the Best Western Parkway Hotel.I am happy that your time with us was enjoyable, and the accommodations and services were what you expected and deserve. We appreciate the feedback you have provided.
8/10 Good
Christina
Travelled with partner
17 May 2024
Liked: Cleanliness, staff & service, amenities
Was nice and clean.
Good location
Christina
Stayed 1 night in May 2024
Response from Executive Assistant on 17 May 2024
Dear Christina, We are pleased to know that you enjoyed your time with us. My hope is that all our guests experience a relaxing and peaceful stay. I am grateful for your feedback because it gives the foundation to implement improvements and in addition, gives our teams encouragement for the all that they do. We hope you choose to stay with us again.
8/10 Good
Pamela
Travelled with family
17 May 2024
Liked: Cleanliness, amenities
The staff was extremely nice and went out of their way to make our stay enjoyable
Pamela
Stayed 1 night in May 2024
Response from Executive Assistant on 17 May 2024
Dear Pamela, We are so pleased to know we exceeded your expectations and that your stay was enjoyable. Positive feedback and individual recognition give us encouragement, particularly when it comes from those who matter the most – you! I hope you choose to stay with us again, whenever your travels bring you back to the area.
8/10 Good
Harsha
Travelled with partner
17 May 2024
Disliked: Property conditions & facilities
Room is too small even though they charged regular rent.
Harsha
Stayed 1 night in May 2024
Response from Executive Assistant on 17 May 2024
Dear Harsha, Thank you for completing the survey regarding your recent stay at our property. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
6/10 Okay
Sujing
Travelled with family
16 May 2024
Liked: Staff & service
The first floor has strong smoke smells. The coffee maker machine was dirty, looks never been cleaned inside.
Sujing
Stayed 2 nights in Apr 2024
Response from Executive Assistant on 17 May 2024
Dear Sujing, Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. Please accept my sincere apologies that this was not your experience and we failed to meet your expectations. I hope you choose to stay with us again, whenever your travels bring you back to the area.
Dear Mackenzie, On behalf of our entire hotel team, we thank you for taking the time to give us a 5/5 rating. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.
Dear Irina, Thank you for choosing to stay with us. I am happy that your time was enjoyable, and the accommodations and services were what you expected and deserve. We appreciate the feedback you have provided.
10/10 Excellent
Rachel
Business traveller
15 May 2024
Liked: Staff & service
Disliked: Amenities
It was to far
Rachel
Stayed 2 nights in May 2024
Response from Executive Assistant on 22 May 2024
Dear Rachel, Thank you for completing the survey regarding your recent stay at our property. We are pleased to know that you enjoyed your time with us. My hope is that all our guests experience a relaxing and peaceful stay. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
6/10 Okay
Wendy
15 May 2024
Liked: Cleanliness, staff & service
Wendy
Stayed 1 night in May 2024
Response from Executive Assistant on 17 May 2024
Dear Wendy, I recognize your time is valuable and appreciate the feedback you have provided. Although we fell short of meeting your expectations during your stay, I hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve.
8/10 Good
Tivontee
12 May 2024
Liked: Cleanliness, staff & service
Enjoyed my stay
Tivontee
Stayed 2 nights in May 2024
Response from Executive Assistant on 13 May 2024
Dear Tivontee, On behalf of the entire hotel team, thank you for taking the time to let us know about your experience while staying with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
Dear Nas, Thank you for completing the survey regarding your recent stay at our property. Positive feedback is always encouraging, particularly when it comes from those who matter the most – you! We hope you will come back and see us again soon.
Dear Valentin, Providing the highest level of hospitality is our number one priority and your satisfaction is important to us. We are so pleased to know we exceeded your expectations and that your stay was enjoyable. We hope you will come back and see us again soon.
Dear Alireza, We are delighted to have been your chosen hotel during your recent stay in Richmond Hill. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you back soon.
Dear Herman T, We are so pleased to know we exceeded your expectations and that your stay was enjoyable. Positive feedback and individual recognition give us encouragement, particularly when it comes from those who matter the most – you!
Dear Victoria, Thank you for taking the time to give us a wonderful 5/5 review. We appreciate your feedback and are very happy that you enjoyed your stay with us. We hope to welcome you back soon.
They tried to kick me out of the room when I have booked a night. They thought I haven’t made a reservation. There’s also a cockroach in the room. Terrible service and they didn’t apologize
Pauline
Stayed 1 night in May 2024
Response from Executive Assistant on 8 May 2024
Dear Pauline, I recognize your time is valuable and appreciate the feedback you have provided. Receiving efficient service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations. It was not our intention to create a frustrating situation with miscommunication. We have used your feedback to make improvements in our services to ensure this is an isolated incident. We hope you choose to stay with us again.
6/10 Okay
Katarzyna
Travelled with group
6 May 2024
Liked: Staff & service
Good area and easy to drive to
Katarzyna
Stayed 1 night in Apr 2024
Response from Executive Assistant on 6 May 2024
Dear Katarzyna, On behalf of the entire hotel team, thank you for taking the time to let us know about your experience while staying with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
During check-in, we were not advised where the breakfast room was or the time it was opened.
I was down in that area for day surgery. One of your staff got out a wheel chair for me and appreciated that very much.
Marilyn
Stayed 2 nights in Apr 2024
Response from Executive Assistant on 6 May 2024
Dear Marilyn, On behalf of our entire hotel team, we thank you for taking the time to give us a 4/5 rating and we appreciate the details you have provided. I am grateful for your feedback because it gives us the foundation to implement improvements. It was a pleasure to have you as our guest, and I hope we have another opportunity in hosting you again.
Kunal did an amazing job. Very professional and very kind!
Dan
Stayed 1 night in Apr 2024
Response from Executive Assistant on 6 May 2024
Dear Dan, Thank you for taking the time to give us a wonderful 5/5 review. We appreciate your feedback and are very happy that you enjoyed your stay with us. We hope to welcome you back soon.
I don’t like that it doesn’t have a ramp for suitcases. Hard to carry them on the stairs.
Virginia
Stayed 8 nights in Apr 2024
Response from Executive Assistant on 6 May 2024
Dear Virginia, Thank you for taking the time to give us a review. We are so pleased to know that your stay was enjoyable. Feedback is always encouraging as it gives us an opportunity to understand different perspectives and implement improvements that allow us to continue to deliver a superior experience for you and other guests in the future.
Dear Tefa, Thank you for choosing to stay at the Best Western Parkway Hotel.I am happy that your time with us was enjoyable, and the accommodations and services were what you expected and deserve. We appreciate the feedback you have provided.
The pool was very hard to find. The room was clean and comfortable.
Lyndsay
Stayed 1 night in Apr 2024
Response from Executive Assistant on 3 May 2024
Dear Lyndsay, On behalf of our entire hotel team, we thank you for taking the time to give us a 4/5 rating. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.
The hotel and room was clean and well appointed. Super comfortable bed. Staff was great. Many amenities in the area. Definitely will stay again.
Lois
Stayed 1 night in Apr 2024
Response from Executive Assistant on 3 May 2024
Dear Lois, Thank you for choosing to stay at the Best Western Parkway Hotel.I am happy that your time with us was enjoyable, and the accommodations and services were what you expected and deserve. We appreciate the feedback you have provided.
Dear J, Thank you for taking the time to give us a wonderful 5/5 review. We appreciate your feedback and are very happy that you enjoyed your stay with us. We hope to welcome you back soon.
Dear Jean-Pierre, On behalf of the entire hotel team, thank you for taking the time to let us know about your experience while staying with us.It is always encouraging to hear positive feedback and I am happy that your time with us was enjoyable. We hope to welcome you again soon.
Dear Remington, Thank you for taking the time to share your thoughts. Please accept my sincere apologies that we failed to meet your expectations. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
The place was clean and tidy with easy parking, staff very polite and friendly.
Trastan
Stayed 2 nights in Apr 2024
Response from Executive Assistant on 1 May 2024
Dear Trastan, On behalf of the entire hotel team, thank you for taking the time to let us know about your experience while staying with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope you will come back and see us again soon.
Dear Congcong, I am happy that you enjoyed our accommodations and had great interactions with our staff. It was a pleasure to have you as our guest. We hope to welcome you back soon
Dear Natalia, It is always encouraging to hear positive feedback, and we are thrilled that you enjoyed your time with us. Thank you for taking the time to let us know about your experience. We hope to welcome you back soon.
Dear Nasir, Thank you for completing the survey regarding your recent stay at our property. We hope you will come back and see us again soon.
8/10 Good
Riad
30 Apr 2024
Liked: Cleanliness
Riad
Stayed 1 night in Apr 2024
Response from Executive Assistant on 1 May 2024
Dear Riad, On behalf of our entire hotel team, we thank you for taking the time to give us a 4/5 rating. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.