The mattresses in room 420 were so old they were concave (one more than the other) I asked the staff three times (in Italian and in English) for either a mattress topper (they had none), a newer mattress or to be moved to another room. I was told all the mattresses were like that. Our friend in room 322 room said one of his was bad too and one wasn't too bad. His room had a bad sewer smell so he spent most of his time out on his patio with furniture riddled with cobwebs. Our room had a tiny balcony that fit only 2 chairs with no room for your knees so if you are wanting ocean view (as we had paid for) the partial view in this room might not be what you expected. The hotel itself is faded granduer and would actually be nice if anyone cared to get new mattresses, cleaned the balconies every now and again and did something about the sewer smell. It is a great location inside the pedestrian zone - which is its only selling point (and the breakfast is pretty good with ham, cheese, boiled eggs, yogurt, breads, pastries, etc) so if you insist on staying here because of that than wait for a deal on the rooms (like less than $100) and be sure you don't stay on a floor lower than the 4th.