Ortea Palace Luxury Hotel

Photo gallery for Ortea Palace Luxury Hotel

Primary image
Indoor pool
Minibar, in-room safe, soundproofing, free WiFi
Minibar, in-room safe, soundproofing, free WiFi
View from room

Overview of Ortea Palace Luxury Hotel

Ortea Palace Luxury Hotel

5.0 star property

4.6/5 Wonderful

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Breakfast included
  • Pet-friendly
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment
Map
Via Riva Nazario Sauro, Syracuse, Sicilia, 96100

Explore the area

  • Popular LocationTeatro dei Pupi2 min walk
  • Popular LocationLungomare di Ortigia4 min walk
  • Popular LocationPorto Piccolo19 min walk
  • AirportCatania (CTA-Fontanarossa)48 min drive

Choose dates to view prices

About this area

Syracuse

Located on the waterfront, Ortea Palace Luxury Hotel is in Ortigia, a neighbourhood in Syracuse. Teatro dei Pupi and Museum of Cinema are cultural highlights, and some of the area's activities can be experienced at Lungomare di Ortigia and Porta Marina. Museum of the Sea of Syracuse and Arkimedeion Museum are also worth visiting.

What's nearby

  • Teatro dei Pupi - 2 min walk
  • Cathedral of Syracuse - 3 min walk
  • Lungomare di Ortigia - 4 min walk
  • Temple of Apollo - 5 min walk
  • Porto Piccolo - 19 min walk

Getting around

  • Syracuse Station - 3 min drive
  • Catania (CTA-Fontanarossa) - 48 min drive

Restaurants

  • Don Camillo - 2 min walk
  • Bistrot Bella Vita - 2 min walk
  • Kaos Pizza - 2 min walk
  • Schiticchio - 2 min walk
  • Sicilia in Tavola - 2 min walk

About this property

Ortea Palace Luxury Hotel

Luxury Syracuse hotel in Ortigia with 2 restaurants
2 restaurants, a full-service spa and a 24-hour fitness centre are available at this hotel. Free buffet breakfast, free WiFi in public areas and a free beach shuttle are also provided. Additionally, a bar/lounge, a snack bar/deli and a sauna are on-site.
Ortea Palace Luxury Hotel offers 75 accommodations with minibars and a safe. Flat-screen televisions come with satellite channels.

Bathrooms include baths or showers, bathrobes, slippers and bidets. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include a hairdryer and free toiletries. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including thalassotherapy. The spa is equipped with a sauna, a spa tub and Turkish bath/hammam.

The spa is open daily.

Languages spoken

English, French, German, Italian, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe Hospitality National Protocol (Italy)

Social distancing

Cashless transactions are available for all charges at the property
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Valet parking on site (EUR 30 per day)
  • Wheelchair-accessible parking available
  • Free beach shuttle

Food and drink

  • Free buffet breakfast available daily 7:00 AM–10:30 AM
  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Restaurants on site

  • Ristorante Il Cortile
  • Eno shop

Things to do

  • 24-hour fitness centre
  • Full-service spa
  • Sauna
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Lift
  • Front-desk safe
  • Newspapers in reception

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Spa

  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massages
  • Sauna
  • Spa open daily
  • Hot tub
  • Thalassotherapy
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas
  • Renovated entire property – July 2017

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets

Bathroom

  • Dressing gowns
  • Bath or shower
  • Bidet
  • Free toiletries
  • Hairdryer
  • Private bathroom

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Minibar

More

  • Connecting rooms available
  • Mobile key entry
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

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Policies

Check-in

Check-in from 3 PM - 8:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets stay for free
1 per room (up to 11 lbs/5 kg)
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city and will be collected at the property. The tax is reduced by 50 per cent for stays in January, February and November. Guests exempt from the tax include residents of Siracusa City, children under 12 years of age and disabled persons. Please note that other exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 January - 29 February, EUR 1.25 per person, per night, up to 4 nights
  • A tax is imposed by the city: From 1 March - 31 October, EUR 2.50 per person, per night, up to 4 nights
  • A tax is imposed by the city: From 1 November - 30 November, EUR 1.25 per person, per night, up to 4 nights
  • A tax is imposed by the city: From 1 December - 31 December, EUR 2.50 per person, per night, up to 4 nights

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Valet parking fee: EUR 30 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 1999.99, due to national regulations; for further details, please contact the property using the information in the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation

Property is also known as

Ortea Palace Luxury Hotel Syracuse
Ortea Palace Luxury Syracuse
Ortea Palace Luxury
Ortea Luxury Hotel Syracuse
Ortea Palace Luxury Hotel Hotel
Ortea Palace Luxury Hotel Syracuse
Ortea Palace Luxury Hotel Hotel Syracuse

Overall score and ratings

4.6

Wonderful

Rating 5 - Excellent. 58 out of 77 reviews
5 - Excellent 75%
Rating 4 - Good. 12 out of 77 reviews
4 - Good 16%
Rating 3 - Okay. 4 out of 77 reviews
3 - Okay 5%
Rating 2 - Poor. 0 out of 77 reviews
2 - Poor 0%
Rating 1 - Terrible. 3 out of 77 reviews
1 - Terrible 4%

4.8/5

Cleanliness

4.6/5

Staff & service

4.6/5

Amenities

4.7/5

Property conditions & facilities

4.5/5

Eco-friendliness

5/5 Excellent

Travelled with group
Liked: Cleanliness
This hotel is absolutely stunning. Great location in beautiful and walkable Ortigia, valet parking (which is hard to find) and views of the sea. Our room was gorgeous, marble floors throughout and beautiful furnishings, luxury bath and comfortable bed. Breakfast was delicious! The staff is amazing, going out of their way to accommodate every request. Wish we could have stayed longer to enjoy the spa! We will definitely be back, highly recommend.
Stayed 1 night in Jun 2022

5/5 Excellent

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with excellent location. Rooms are very large and comfortable. Staff is very welcoming and helpful. Ample breakfast too with many options. Highly recommend it.
Stayed 1 night in Jun 2022

3/5 Okay

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property itself was wonderful and the room was excellent. The property deserves five stars. Housed in a fully renovated post office with great views of the sea. However, the service needs some help - considering that “luxury” is in the name of the hotel. I had to ask four times over a four hour period to get an iron. The 75 rooms share only one or two irons. When it arrived the iron was leaking and the top of the board was badly burned with a long sheet covering it. They also do not allow you to control the temperature on the room - at least below 23C which is warm in my opinion. Oh, you can turn the thermostat down to 13C upon request but that will NOT lower the temperature in the room below 23C because the hotel controls it centrally. When ask - which I did repeatedly - three individual staff members misrepresented the situation until the fourth actually told me the truth. Beautiful hotel and room but not particularly focused on customer service or comfort.
Stayed 4 nights in Jun 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is top of the line. We were greeted by Nicollette with a cool granite refreshment when we arrived. The hotel is a restored post office. Nicollette gave us a tour of the post office architecture. It is elegant, yet unpretentious. There was a safe, public parking in front of the hotel. The inclusive breakfast was vast, with American and Italian food. The duplex room was amazing with a full bathroom on each floor. The hotel is on the north east side of Ortiga. It was easy to see all of the sights.
Stayed 2 nights in Jun 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is beautiful and perfectly situated. The staff were extremely friendly and welcoming. We really enjoyed having breakfast in the atrium, as well as the complimentary spa access. I would definitely recommend this hotel to anyone visiting Syracuse.
Stayed 2 nights in May 2022