Ryokan in Surrey

"Wonderful hotel - apparently it's been recently refurbished. That's according to the taxi driver who took us to the airport. Previous reviews say this hotel is somewhat tired and rundown - IT IS NOT! Our room was wonderful and large (Executive room) which we needed as we had 4 large, heavy suitcases and 4 additional bags. All of the staff were very accommodating - the front desk and bar staff were particularly nice, always refilling me with ice whenever I asked. The hotel has a large FREE parking lot. Short taxi or Uber ride to the train station (25-30 minute walk). Lovely grounds to stroll around. Would definitely stay here again if I'm ever in the London area again! "

"Breakfast was excellent- glad I opted to adding it to my booking. Great location. Super convenient if you are on a 12 hours layover… the hop on shuttle was easy and very affordable and it gets you to and from the hotel and airport very easy and it’s only 10 minutes away. Overall a great experience."

"This is a very nice hotel in a good location with a nice restaurant & bar. Only negative for us was the location of the room as our room was next to the fire doors which are closed at night so every time someone went through them the door would bang. "

"Great hotel and all staff were very helpful and friendly. The only slight criticism I have is that the TV reception in our room was poor. "

"Stayed 2 nights, staff friendly and helpful. Hotel including our room was immaculate. Booking to stay again next month and would highly recommend. Bonus was a lovely view from our room. "

"Great hotel, recommend "

"i wish i could give 10 stars for hospitality and customer service! the place is quaint, has an older feel, not a hilton, but felt like i was at home! quiet, cool with open windows, great bar! and great staff! if there is an issue they will resolve it! "

"Really spacious room89 Air conditioning in room which wasn’t mentioned in description so a bonus Loved it shame we had to leave early for a flight "

"Clean "