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Mercure London Staines-upon-Thames Hotel

Photo gallery for Mercure London Staines-upon-Thames Hotel

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In-room safe, desk, blackout curtains, soundproofing
In-room safe, desk, blackout curtains, soundproofing
In-room safe, desk, blackout curtains, soundproofing
In-room safe, desk, blackout curtains, soundproofing

Overview of Mercure London Staines-upon-Thames Hotel

UNESCO Sustainable Travel Pledge

Mercure London Staines-upon-Thames Hotel

3.0 star property

3.7/5 Good

Guests rated this property 3.9/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet-friendly
  • Restaurant
  • Breakfast available
  • Business services
  • Parking available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
Thames Street, Staines, England

Explore the area

  • Popular LocationThorpe Park4 min drive
  • Popular LocationRoyal Holloway, University of London5 min drive
  • Popular LocationRunnymede6 min drive
  • AirportLondon (LHR-Heathrow)11 min drive

Choose dates to view prices

About this area

Staines

Located in Staines, Mercure London Staines-upon-Thames Hotel is near the airport and on the riverwalk. The area's natural beauty can be seen at Virginia Water and Richmond Park, while Thorpe Park and LEGOLAND® Windsor are popular area attractions. Looking to enjoy an event or a game? See what's going on at Twickenham Stadium or Ascot Racecourse.

What's nearby

  • Thorpe Park - 4 min drive
  • Royal Holloway, University of London - 5 min drive
  • Runnymede - 6 min drive
  • Virginia Water - 7 min drive
  • Wentworth Golf Club - 9 min drive

Getting around

  • Staines Station - 9 min walk
  • Hatton Cross Underground Station - 9 min drive
  • Heathrow Airport (LHR) - 11 min drive

Restaurants

  • Riverside Restaurant — 1 min walk
  • Lounge Bar — 1 min walk
  • Turtle Bay - 3 min walk
  • The Town Hall - 3 min walk
  • Sushi Nara - 3 min walk

About this property

Mercure London Staines-upon-Thames Hotel

Eco-friendly hotel with bars/lounges and business centre
Along with a restaurant, this smoke-free hotel has 2 bars/lounges and self parking. WiFi in public areas is free. Additionally, 24-hour room service, a business centre and a meeting room are on-site. All 88 soundproofed rooms feature free WiFi and 24-hour room service. For a bit of entertainment, LCD TVs come with satellite channels, and guests will also find coffee makers and free bottled water.
Mercure London Staines-upon-Thames Hotel offers 88 forms of accommodation with a safe and complimentary bottles of water. 32-inch LCD televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of We're Good To Go (UK)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (GBP 5.00 per day)
  • Limited on-site parking

Food and drink

  • Continental breakfast available for a fee daily 7 AM–9 AM: GBP 7.00 per person
  • 1 restaurant
  • 2 bars/lounges
  • 24-hour room service

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms

Conveniences

  • Front-desk safe
  • No lifts

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage

Languages spoken

  • Arabic
  • Chinese
  • Croatian
  • Czech
  • Danish
  • Dutch
  • English
  • French
  • German
  • Hindi
  • Hungarian
  • Italian
  • Lithuanian
  • Norwegian
  • Polish
  • Portuguese
  • Romanian
  • Slovak
  • Spanish
  • Swedish

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • In-room accessibility (select rooms)
  • Upper floors only accessible by stairs

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Portable fan
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Shower/bath combination

Entertainment

  • 32-inch LCD TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: GBP 50

Special check-in instructions

Front desk staff will greet guests on arrival
This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 10 per pet, per day
1 per room

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for GBP 10.0 per night.
Free cots (infant beds)

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: GBP 50 per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for continental breakfast: GBP 7.00 per person (approximately)
  • Self-parking fee: GBP 5.00 per day
  • Pet fee: GBP 10 per pet, per day
  • Late check-out fee: GBP 50 (subject to availability)
  • Rollaway bed fee: GBP 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Hotel Staines-upon-Thames
Mercure Hotel Staines-upon-Thames
Mercure London Staines-upon-Thames
Mercure London Staines-upon-Thames Hotel
Mercure Staines-upon-Thames
Mercure Staines-upon-Thames Hotel
Staines-upon-Thames Hotel
Accor Thames Hotel Staines
Mercure Thames Lodge Staines Hotel Staines
Mercure Thames Hotel Staines
Mercure London Staines-upon-Thames Hotel Hotel
Mercure London Staines-upon-Thames Hotel Staines
Mercure London Staines-upon-Thames Hotel Hotel Staines

Frequently asked questions

Overall score and ratings

3.7

Good

Rating 5 - Excellent. 110 out of 447 reviews
5 - Excellent 25%
Rating 4 - Good. 189 out of 447 reviews
4 - Good 42%
Rating 3 - Okay. 86 out of 447 reviews
3 - Okay 19%
Rating 2 - Poor. 36 out of 447 reviews
2 - Poor 8%
Rating 1 - Terrible. 26 out of 447 reviews
1 - Terrible 6%

3.9/5

Cleanliness

4.0/5

Staff & service

3.5/5

Amenities

3.4/5

Property conditions & facilities

3/5 Okay

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The customer service was excellent, however, the facilities could use renovations. Carpet was very stained throughout and curtains in room fell as I tried to open. Furniture very outdated. I will not book a room there again☹️
Stayed 1 night in Nov 2021

5/5 Excellent

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

3/5 Okay

Business traveller
Liked: Room comfort
Disliked: Property conditions & facilities
Older hotel in Staines
It’s an old hotel that’s in need of TLC and refreshing of rooms. Staff were very young and lacked that warmth and level of expertise I expect when paying money to stay in a hotel. Food wasn’t great either. McDonalds has better presentation of its burgers! Would not stay again unfortunately.
Stayed 1 night in Aug 2021

4/5 Good

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
All great apart from the young man on reception
Overall the hotel was lovely and exceeded my expectations. We wasn't there long, we arrived around 8pm after a long day at Thorpe Park and left the following day. On arrival there was no one at the front desk and we called the number on the message there but no one came. My children were tired and sat on the stairs waiting so in the end I had to walk into the bar area to then find a young man (sorry I didn't notice his name only his bleached blonde hair and poor attitude)! We explained that we were checking in and he then asked if we wanted the 6.15 to 6.45 breakfast sitting or the 7.30-8.15? I was shocked how early and asked if he had later but his reply was "no they went ages ago and you will be chucked out at 8.15! I was upset as had I known I would have booked prior as he said this is what we should have done, but was really rude about it and very unhelpful. The next day wasn't a good start as when I got to my car I had a parking ticket! The hotel car park was full so we had to park next door, unfortunately, my fault I was 10mins late to update my ticket so the eager warden was out to get all hotel guests who clearly don't make it in time. Anyway the lady on reception when I got back was the complete opposite of the previous man, and she was very accommodating and asked the restaurant if we could have breakfast who were also lovely. Breakfast was good. So overall, apart from the young man on the night shift who needs a lesson in customer service, I would recommend.
Stayed 1 night in Aug 2021