Overview of Mercure London Staines-upon-Thames Hotel

Photo gallery

In-room safe, desk, blackout curtains, iron/ironing board
In-room safe, desk, blackout curtains, iron/ironing board
In-room safe, desk, blackout curtains, iron/ironing board
View from Room

3.7/5 Good

Guests rated this property 3.9/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet Friendly
  • Restaurant
  • Breakfast Available
  • Business Services
  • Parking Available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided

Explore the area

    Popular LocationAmity Beach4 min drive
    Popular LocationRunnymede Air Forces Memorial (Runnymede Memorial)4 min drive
    Popular LocationThorpe Park8 min drive
    AirportLondon (LHR-Heathrow)21 min drive

Choose dates to view prices

About this area


Located in Staines, Mercure London Staines-upon-Thames Hotel is near the airport and on the riverwalk. Frogmore House and Brooklands Museum are cultural highlights, and some of the area's notable landmarks include Hampton Court Palace and Hampton Court. Thorpe Park and Legoland are not to be missed.
Visit our Staines travel guide
Popular Location

What's nearby

  • Amity Beach - 4 min drive
  • Runnymede Air Forces Memorial (Runnymede Memorial) - 4 min drive
  • Runnymede - 6 min drive
  • Virginia Water - 7 min drive
  • Thorpe Park - 8 min drive

Getting around

  • Staines Station - 9 min walk
  • Hounslow West Underground Station - 12 min drive
  • AirportLondon (LHR-Heathrow) - 21 min drive


  • Riverside Restaurant — 1 min walk
  • Lounge Bar — 1 min walk
  • Turtle Bay - 3 min walk
  • Sushi Nara - 3 min walk
  • Harvester - 4 min walk

About this property

Mercure London Staines-upon-Thames Hotel

Rivewalk hotel with restaurant and bars/lounges
Along with a restaurant, this smoke-free hotel has 2 bars/lounges and self parking. WiFi in public areas is free. Additionally, 24-hour room service, a business centre and a meeting room are on-site. All 88 rooms offer free WiFi, 24-hour room service and LCD TVs with satellite channels. Guests will also find coffee/tea makers, free bottled water and portable fans.
Mercure London Staines-upon-Thames Hotel offers 88 forms of accommodation with a safe and complimentary bottles of water. 32-inch LCD televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Staines hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (GBP 5.00 per day)
  • Limited on-site parking

Food and drink

  • Continental breakfast available for a fee daily 7 AM–9 AM: GBP 7.00 per person
  • 1 restaurant
  • 2 bars/lounges
  • 24-hour room service

Family friendly

  • Dry cleaning service
  • Free cots/infant beds
  • Laundry facilities
  • Rollaway/extra beds (surcharge)


  • Front-desk safe
  • No lifts

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage

Languages spoken

  • Arabic
  • Chinese
  • Croatian
  • Czech
  • Dutch
  • English
  • French
  • German
  • Hindi
  • Hungarian
  • Italian
  • Lithuanian
  • Norwegian
  • Polish
  • Portuguese
  • Slovak
  • Spanish
  • Swedish

Business services

  • 1 meeting room
  • Business centre


  • Garden
  • Terrace


  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Assistive listening devices available
  • In-room accessibility
  • Upper floors only accessible by stairs


  • Smoke-free property

Room amenities


  • Blackout drapes/curtains
  • Free cots/infant beds
  • Portable fan
  • Rollaway/extra beds (surcharge)


  • Free toiletries
  • Shower/bathtub combination


  • 32-inch LCD TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water


  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe



Check-in from 2:00 PM - anytime
Minimum check-in age - 18


Check-out before noon
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk


Pets are allowed for an extra charge of GBP 10 per pet, per day
1 per room

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for GBP 10.0 per night.
Free cots (infant beds)

Payment types at the property

Important information


You'll be asked to pay the following charges at the property:

  • Deposit: GBP 50 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for continental breakfast: GBP 7.00 per person (approximately)
  • Self-parking fee: GBP 5.00 per day
  • Pet fee: GBP 10 per pet, per day
  • Late check-out fee: GBP 50 (subject to availability)
  • Rollaway bed fee: GBP 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hotel Staines-upon-Thames
Mercure Hotel Staines-upon-Thames
Mercure London Staines-upon-Thames
Mercure London Staines-upon-Thames Hotel
Mercure Staines-upon-Thames
Mercure Staines-upon-Thames Hotel
Staines-upon-Thames Hotel
Accor Thames Hotel Staines
Mercure Thames Lodge Staines Hotel Staines
Mercure Thames Hotel Staines
Mercure London Staines-upon-Thames Hotel Hotel
Mercure London Staines-upon-Thames Hotel Staines
Mercure London Staines-upon-Thames Hotel Hotel Staines

Frequently asked questions

Can I cancel my reservation for free at Mercure London Staines-upon-Thames Hotel and receive a full refund?
Yes, Mercure London Staines-upon-Thames Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Mercure London Staines-upon-Thames Hotel cancellation policy on our site for more details about any exclusions or requirements.
Is Mercure London Staines-upon-Thames Hotel pet-friendly?
Yes, Mercure London Staines-upon-Thames Hotel allows pets (limit 1 per room). There's a fee of GBP 10 per pet, per day.
How much is parking at Mercure London Staines-upon-Thames Hotel?
Self-parking is available for GBP 5.00 per day. Limited spots are available.
What time is check-in at Mercure London Staines-upon-Thames Hotel?
Check-in is from 2:00 PM - anytime.
What time is check-out at Mercure London Staines-upon-Thames Hotel?
Checkout is at noon. Late checkout is available for GBP 50 (subject to availability).
Where is Mercure London Staines-upon-Thames Hotel located?
Situated on the riverwalk, this hotel is 2.8 mi (4.5 km) from Thorpe Park and 3 mi (4.9 km) from Runnymede. Kempton Racecourse and Frogmore House are also within 6 miles (10 km). Staines Station is 9 minutes by foot.
5 - Excellent
4 - Good
3 - Okay
2 - Poor
1 - Terrible




Staff & service




Property conditions & facilities

1/5 Terrible

Travelled with family
Happy face iconLiked: Cleanliness, staff & service
Sad face IconDisliked: Amenities, property conditions & facilities
The hotel is falling apart. The rooms are dated. The breakfast service is a joke. Typical "3 star" hotel that has had no money spent on maintenance or upkeep for 10 years. Staff are friendly however and the location is convenient. Book with caution.
Stayed 1 night in Aug 2020

3/5 Okay

Travelled with partner
Happy face iconLiked: Staff & service
Sad face IconDisliked: Property conditions & facilities
The air con didn’t really work at all. Tried fixing it but they didn’t seem To bothered
Stayed 2 nights in Aug 2020

4/5 Good

Business traveller
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely room overlooking the river
Stayed 1 night in Aug 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great stay! Close to airport, shops, restaurants, and the river door path. Amazing staff
Stayed 1 night in Jul 2020

2/5 Poor

Sad face IconDisliked: Cleanliness, property conditions & facilities, room comfort
Hotel is looking very sorry for itself, but needs a makeover.
Stayed 1 night in Jul 2020

See similar properties