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"Staff were incredibly rude. Had to complain to the general manager. Was not the best start to our honeymoon. Reception staff told us that there was a blanket no check in before 3pm when we arrived but didn’t even take our details to check. We went to sit at the bar. And watched as around 5 different people were checked in before us. I went over to speak to a different member of staff who was able to check us before hand. "

"Location is premium! Very close to the train station in town, and has many large shopping malls around that area. Chinatown is just across the street that has lots of good restaurants! Unfortunately, all restaurants in the mall close early! The property is old, but well-maintained and clean. Wi-Fi speed is slow!"

"Not good. Wouldn’t amend my booking that was done wrong, then the woman spoke so loud and gave us a useless room. Left after 2 hours. Lifts don’t work well. Shambles. "

"Okay room for 1 night "

"From the moment you arrive to hotel, the customer service is very good. They were warm, courteous and responding to any request. The room was clean, tidy and well supplied with amenities I would be happy to recommend the hotel, and stay there again. "

"Staff were superb, Bart was so helpful, it really made the trip enjoyable. "

"Nicely decorated, lovely staff, great location "

"Excellent location"

"Spa (hot tub specifically) and gym indicated as part of the hotel, ie, not an extra fee. Chargeable amenities are always stated. This was not. And they wanted £15 lee person. Hotel admitted it was a mistake on Expedia however did not honour entry and said that "the spa is also not advertised as being free". They also state that the carpark is £18 for 24hours. It was £25. We picked this hotel based on the spa being part of it. "