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"Good breakfast, staff great, bar good,"

"Nice hotel, great position near the town centre. Lovely room but bed very low and very flat pillows. Sounds picky but sleep quality is important ."

"The staff went above and beyond in numerous ways during our stay. Our room was immaculate The breakfast was delicious, Best back bacon Convenient for everywhere"

"Great location, 5 min walk from York train station, close to shops and restaurants! Nice breakfast selection."

"Parking good electronic gate so no one can get in without staff opening gate. Breakfast cooked fresh once you ordered it, staff very friendly and helpful."

"Room was bit tired and thin walls could hear everyone around us. Breakfast average. Overcooked eggs. Staff very friendly and helpful"

"Very close to everywhere like museum, shopping, restaurants/cafe. Close to bus stop! Would stay that hotel again"

"On arrival the staff were very helpful however when after being given our room we were appalled at the condition, especially the bathroom. The furniture was old and dated, the mattress and pillows hard, but it was the bathroom that dismayed us the most. There was black mold on the ceiling and extractor fan, the floor was uneven due to the lino was separating from the wooden floor. The taps on the sink needed replacing and the shower controls didn't work. To sum up the bathroom wanted gutting. After complaining and requesting another room we were told the hotel was fully booked but would be moved in the morning. The duty manager was very apologetic and we were offered a complimentary evening meal and drinks which didn't really compensate for the situation. The next morning we were moved to another room, a little better but not great. Wouldn't stay again or recommend."

"We absolutely loved it. We stayed in a dungeon room and found it quirky, unique and that was just what we wanted "