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"The location is the winner - people definitely visit to stay in a truly incredible part of the country. This is our second trip in less than a year, and unfortunately Portavadie is looking very tired indeed. I was quite shocked at the lack of cleanliness in common areas (corridor outside our room was gritty with random bits of dirt, and the leisure centre’s changing rooms were grimy and thick with cobwebs!) Customer service felt really indifferent and quite bare-minimum. I truly think our expectations are low in this regard, we’re very self sufficient and don’t expect any special treatment! However, there was just something quite ‘off’ and I think staff in the restaurant and leisure centre could massively benefit from proper customer service training. This is an incredible destination and coming here should feel really special. Unfortunately I think there’s some fundamental details that need some care and attention from management. "

"Dinner was great. Breakfast was not that good (not the same Chef as dinner). Room was fine. We just spent one night there and it was good for a stop over."

"Room was clean,hotel could be doing with some updating.dinner and breakfast was ok."

"Superb location with breathtaking views. Excellent rooms. Breakfast was delicious. But the crown in their jewel was the staff, professional, curtious and attentive. I cannot recommend this stay highly enough."

"Basic breakfast, staff lovely, "

"Lovely hotel, beautiful location close to amenities. Staff very friendly and service was excellent. "

"Perpetually understaffed. Seems to be an ongoing issue based on other reviews. One staff member running the restaurant and reception so you have to hunt them down to check in and then hope you can get a table. And then it's an extremely long wait to get any service. During my stay I witnessed other customers clearing tables to help the rushed and visibly stressed member of staff"

"Such a fantastic stay and sad to be leaving! A beautiful hotel, set in lovely surroundings. The staff were fantastic very helpful from reception to bar to restaurant. Room was beautiful clean and hotel throughout. Looking forward to staying again "

"Fabulous "