West Quay Road, Western Esplanade, Southampton, England
Reviews
7.6
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Very good location close to cruise ship terminal, Railway station, National bus express and shopping places Also close to city centre.Not bad for budget hotel.
Jitendar
Stayed 1 night in Mar 2024
Response from clau on 29 Mar 2024
Thank you for sharing your feedback with us. We're pleased to hear that our hotel's location met your needs during your recent stay.Indeed, our central location near various transportation hubs and shopping destinations makes us an ideal choice for travelers looking for convenience and accessibility. We're delighted that you found our proximity to the cruise ship terminal, railway station, national bus express, shopping places, and the city center to be advantageous.As a budget-friendly hotel, we strive to provide comfortable accommodations and convenient amenities at an affordable price. We're glad to know that you found value in your stay with us.Your satisfaction is our priority, and we appreciate your recognition of our efforts. Should your travels bring you back to the area, we would be honored to host you again.Warm regards,Ibis team
10/10 Excellent
Lismary
24 Mar 2024
Lismary
Stayed 1 night in Mar 2024
Response from clau on 29 Mar 2024
Thank you for your feedback.
6/10 Okay
Mandy
Travelled with family, Travelled with group
20 Mar 2024
Liked: Cleanliness, staff & service
Very hot, stuffy and noisy due to works going on in car park. Room is very small. Good price and convenient for the cruise terminal though. Disabled parking get 1 night free.
Mandy
Stayed 1 night in Mar 2024
Response from clau on 29 Mar 2024
Thank you for sharing your feedback with us regarding your recent stay. We appreciate your honesty and apologize for any discomfort you experienced during your time with us.We regret to hear about the issues you encountered with the room temperature, noise from the ongoing works in the car park, and the size of the room. Guest comfort is important to us, and we apologize for falling short of your expectations in these areas. We will take your comments into consideration as we continue to improve our facilities and services.We're glad to hear that you found our hotel's pricing to be reasonable and that our location near the cruise terminal was convenient for your travels. We understand the importance of convenience, especially for guests embarking on a cruise.Regarding disabled parking, we're pleased to offer one night free as a gesture of our commitment to accessibility and inclusivity.Your feedback is invaluable to us as we strive to enhance the guest experience. If there's anything else you would like to share or if there's anything we can do to improve your next stay, please feel free to reach out to us directly.We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay in the future.Warm regards,
The place was fairly easy to find especially at night and it was convenient from the coach station. The staff were very welcoming and helped us out with kettles and microwaves in the cold weather.
The rooms are very modern and minimalistic. Definitely worth the price and the whole. Place has been maintained very well! Very happy and satisfied with our stay.
Allena
Stayed 2 nights in Feb 2024
Response from Yas on 27 Feb 2024
Dear Allena, thank you for your taking the time to leave us a review. We are pleased to hear that you enjoyed your stay with us. We look forward to seeing you again.
10/10 Excellent
Daniela
21 Feb 2024
Liked: Cleanliness, staff & service
Daniela
Stayed 1 night in Feb 2024
Response from Merill on 22 Feb 2024
Dear Daniela,Thank you for choosing to stay with us at Ibis Budget Southampton! We appreciate your 5/5 rating!We look forward to welcoming you again soon in the future!
6/10 Okay
Ian
16 Feb 2024
The property feels unloved.
When I asked about pub food in the area from the person on front desk the reply turned out to be incorrect.
Don't know about anyone else but I prefer a don't know to incorrect information.
There do appear to have been a lot of business closures in the area but when you are telling clients you have no food I expect more options than "try McDonald's next store"
YMMV
Ian
Stayed 7 nights in Feb 2024
Response from Pedro on 21 Feb 2024
Hi Ian, thank you for taking the time to leave us this review. We are sorry to hear about the confusion with places to eat, or pubs. For future reference, at our hotel we offer pizzas 24h, and across the street, at the Ibis and at the Novotel, there are restaurants which our guests are more than welcome to use. We hope to welcome you again soon
Hi Emily, thank you for leaving us this review! We are very happy to hear that the convenience of our hotel suited your needs, we hope to welcome you again soon!
Brilliant stay over - excellent hotel and facilities for the price ! Would stay again … location is perfect !
Dave
Stayed 1 night in Feb 2024
Response from Pedro on 21 Feb 2024
Hi Dave, thank you for leaving us this review! We are glad to hear that you enjoyed your stay. We are also pleased that our convenient location suited your needs. We hope to welcome you again soon.
Overall was a descent hotel. It is a budget hotel so you shouldn’t expect a top notch hotel. The staff were all kind and very friendly. It’s a five minute walk from train station which takes you to Southampton airport or London. 10-15 minute walk from cruise terminal which is where we were going.
Sean
Stayed 2 nights in Feb 2024
Response from Pedro on 21 Feb 2024
Hi Sean, thank you for leaving us this review. We are happy to hear that you enjoyed your stay, and that our excellent staff left a good impression. We hope to welcome you again soon.
Hi! thank you for leaving us this review! We are happy to hear that you had an enjoyable stay, we hope to welcome you again soon!
8/10 Good
Thomas
Travelled with family
2 Feb 2024
Very convenient for cruise.Staff excellent.
Thomas
Stayed 1 night in Feb 2024
Response from Pedro on 4 Feb 2024
Hi! thank you for leaving us this review! We are happy to hear that you had an enjoyable stay, we hope to welcome you again soon!
10/10 Excellent
Carol
2 Feb 2024
Carol
Stayed 1 night in Feb 2024
Response from Pedro on 4 Feb 2024
Hi! thank you for leaving us this review! We are happy to hear that you had an enjoyable stay, we hope to welcome you again soon!
10/10 Excellent
Harllee
27 Jan 2024
Harllee
Stayed 1 night in Jan 2024
Response from Merill on 23 Mar 2024
Dear Harllee,Thank you for choosing to stay with us at ibis Budget Southampton. We appreciate your 5/5 rating for our hotel!We hope to welcome you back again soon! Kind regards,
It was clean and comfortable
Good to be near the city centre
Ideal place for short visit
It could be better if their were kettles/ tea making facilities in the room
However the reception staff were very quick at responding to request and we were given one soon as one was available. Could keep more kettles on stock and more tea bags/coffees
My TV didn't work unfortunately
Could be due to flat batteries in remote
Overall very pleased
Would sttay again
Antonia
Stayed 1 night in Jan 2024
Response from Pedro on 22 Jan 2024
Hi Antonia, thank you for taking the time to leave us this review. We are happy to hear that you enjoyed your stay, and that our convenient location suited your needs. However, it is regrettable to hear about the Kettles, we aim to be able to provide one per room, so we do apologize for not having one on hand. We hope to welcome you again soon!
The first thing that happens when you arrive is that you have to pay £10 per day parking which takes this place into a different league than it is
PERRY
Stayed 10 nights in Jan 2024
Response from Pedro on 18 Jan 2024
Hi Perry, thank you for taking the time to write out this review. We regret to hear that you feel like the experience did not live up to your expectations. We hope to be able to welcome you again in the future.
6/10 Okay
Sharon
17 Jan 2024
Sharon
Stayed 1 night in Jan 2024
Response from Pedro on 18 Jan 2024
Hi Sharon, thank you for taking the time to leave us this review. We hope that you enjoyed your stay, and that we can welcome you again in the future.
8/10 Good
Kathryn
13 Jan 2024
Kathryn
Stayed 1 night in Jan 2024
Response from Pedro on 18 Jan 2024
Hi Kathryn, thank you for your review! We are happy to hear that you enjoyed your stay, and hope to welcome you again soon!
Hi Amy, thank you for your review! We are happy to hear that you enjoyed your stay, and hope to welcome you again soon!
6/10 Okay
Judith
Travelled with partner
11 Jan 2024
Liked: Cleanliness
Functional rather than elegant! No frills, but did the job.
Judith
Stayed 2 nights in Jan 2024
Response from Pedro on 18 Jan 2024
Hi Judith, thank you for taking the time to leave us this review. We are happy to hear that our facilities met your expectations, leading to an enjoyable stay. We hope to welcome you again soon.
8/10 Good
Michael
11 Jan 2024
Liked: Cleanliness, staff & service, room comfort
Michael
Stayed 1 night in Jan 2024
Response from Pedro on 18 Jan 2024
Hi Michel, thank you for your review! We are happy to hear that you enjoyed your stay, and hope to welcome you again soon!
8/10 Good
Patricia
11 Jan 2024
Patricia
Stayed 1 night in Jan 2024
Response from Pedro on 18 Jan 2024
Hi Patricia, thank you for your review! We are happy to hear that you enjoyed your stay, and hope to welcome you again soon!
8/10 Good
William
11 Jan 2024
William
Stayed 1 night in Jan 2024
Response from Pedro on 4 Feb 2024
Hi! thank you for leaving us this review! We are happy to hear that you had an enjoyable stay, we hope to welcome you again soon!
10/10 Excellent
John
6 Jan 2024
John
Stayed 1 night in Jan 2024
Response from Pedro on 18 Jan 2024
Hi John, thank you for your review! We are happy to hear that you enjoyed your stay, and hope to welcome you again soon!
Hi felix, thank you for leaving this review. We are happy that our diligent cleanliness standards left a good impression. We hope to welcome you again soon!
Been a nice stay….. room are small but expected, main thing is it’s clean, bed are comfortable, good and easy access location, staffs are friendly and helpful
Hoi
Stayed 4 nights in Dec 2023
Response from Pedro on 7 Jan 2024
Hi Hoi, thank you for leaving us this review. We are happy that our convenient location has suited your needs, and that our excellent staff left a good impression. We look forward to welcoming you again soon.
Hi Malcom, thank you for leaving us this review! We hope to welcome you again soon.
8/10 Good
Carol
27 Dec 2023
Carol
Stayed 1 night in Dec 2023
Response from Pedro on 18 Jan 2024
Hi Carol, thank you for your review! We are happy to hear that you enjoyed your stay, and hope to welcome you again soon!
6/10 Okay
James
Business traveller
15 Dec 2023
Liked: Cleanliness, staff & service
James
Stayed 2 nights in Dec 2023
Response from Pedro on 18 Dec 2023
Hi James, thank you for taking the time to leave us this review. We are happy to hear that our hotel met your expectations. Hopefully we can serve you again in the future.
10/10 Excellent
Vivienne
9 Dec 2023
Vivienne
Stayed 1 night in Dec 2023
Response from Pedro on 18 Dec 2023
Hi Vivienne, thank you for leaving us this review! We are happy that you enjoyed your stay and look forward to welcoming you again soon!
Hi Daniel, thank you for leaving us this review! We are happy to hear that you enjoyed your stay, and hope to welcome you again soon!
6/10 Okay
Samantha
Travelled with family
4 Dec 2023
Liked: Cleanliness, staff & service
Basic and clean.
Just what we needed for a night's stay in Southampton. Very basic and the top bunk was not terribly comfortable to get in an out of but the main bed was lovely - bit cold in the room and the heating was hard to work out - did have a heater in the room which was good. Staff very helpful and check in and out was very easy.
Samantha
Stayed 1 night in Nov 2023
Response from Bea on 5 Dec 2023
Thank you so much for your review Samantha, we much appreciate it!! We hope to see you again in the future. Ibis Budget Team
6/10 Okay
Julie
1 Dec 2023
Julie
Stayed 1 night in Nov 2023
Response from Bea on 5 Dec 2023
Thank you for leaving us a review Julie!Ibis Budget Team
10/10 Excellent
Kamohelo
29 Nov 2023
Liked: Cleanliness, staff & service, amenities
Got a Maccies next door!! £10 for parking is extreme for a "budget" hotel
Kamohelo
Stayed 3 nights in Nov 2023
Response from Pedro on 3 Dec 2023
Hi Kamohelo, thank you for taking the time to leave us this review. We are glad that you found your stay enjoyable, and hope to welcome you again soon!
8/10 Good
Kimball
26 Nov 2023
Kimball
Stayed 1 night in Nov 2023
Response from Pedro on 18 Dec 2023
Hi Kimbal, thank you for leaving us this review! We are happy to hear that you enjoyed your stay, and we look forward to welcoming you again soon!
Bedroom very clean and utilitarian on the whole - just right. The perimeter lights are a nice added touch for gentle lighting on a dark morning or when preparing for bed. Staff werr friendly and very helpful and patient. I found crockery was not entirely clean but the continental breakfast food options were more than adequate with a non-dairy milk option great for those with intolerances.
Kimberley
Stayed 1 night in Nov 2023
Response from Pedro on 28 Nov 2023
Hi Kimberly, thank you for taking the time to leave us this review. We are very glad to hear that you had an enjoyable stay. We hope to welcome you again soon!
8/10 Good
alan
23 Nov 2023
alan
Stayed 1 night in Nov 2023
Response from Pedro on 18 Dec 2023
Hi Alan, thank you for leaving us this review! We are happy to hear that you enjoyed your stay, and we look forward to welcoming you again soon!
6/10 Okay
Richard
21 Nov 2023
Close to shopping center and restaurants. Rooms are tiny.
Richard
Stayed 1 night in Nov 2023
Response from Pedro on 22 Nov 2023
Dear Richard, thank you for taking the time to write out this review. We are happy to hear that our convenient location has suited your needs. We look forward to welcoming you again in the future!
very clean, basic budget hotel with decent light breakfast option, adequate for the price. like that the shower is separate from the toilet. no room for clothes or for a chair.
ralph
Stayed 2 nights in Nov 2023
Response from Bea on 20 Nov 2023
Hello Ralph, we appreciate you taking the time to write us this review and are happy to know you found our hotel adequate for your stay. For future reference if your wardrobe or desk are not presented correctly, as shown in our reference pictures feel free to let us know so we can find a solution that suits you as we strive to preserve the accuracy of what is shown when making a booking with us.We hope to see you again, - Ibis Budget Team
2/10 Terrible
Verified traveller
Travelled with family
12 Nov 2023
Disliked: Staff & service
Verified traveller
Stayed 1 night in Oct 2023
Response from Bea on 14 Nov 2023
Thank you for leaving us a review, we are sorry to hear your experience might not have been the best. We hope to see you again in the future.
Thank you Denis, for leaving us this review. We much appreciate it and feel happy you enjoyed your stay with us. Looking forward to seeing you in the future.