South Wales Hotel Guide. Best Western Hotels in South Wales, Wales

The hotel was in a pleasant location although some areas were rather tired looking.

Good location, good parking; arrived before check-in time, as needed to change and leave for an event prior to designated check-in time. Friendly staff checked and advised no rooms were yet ready. We understood this and staff confirmef we could change in the downstairs toilet. Shortly after, two sets of guests arrived and staff said thry would check to see if any rooms were available. All the guests were then checked in and given keys to their rooms. This was done without explanation to us and we were left sitting in reception, where we then changed in the toilet and left for our event. If guests had pre-arranged this early check in, the staff should have explained this to us. As it was, we felt overlooked and somewhat neglected. Rooms were clean, comfortable if a little jaded. Staff were friendly with the exception of the female staff member who checked us out in the morning. She was aloof, did not smile and seemed inconvenienced when I changed my mind about requesting a receipt for the rooms. When it did arrive, it was incorrect and only covered 1 room. Overall, the hotel is well located, offers plentiful parking and the rooms were clean and comfortable. The staff - with the exception of the female staff member who checked us out - were friendly, however, they lacked an overall degree of professionalism, which resulted in customer service inconsistency with regards to check in.

Staff were very friendly and efficient ,the cleanliness of our room was superb and a very comfortable bed ..Our only downside was that the full breakfast is obviously put on to cook first thing and if you go for about 9a.m you have rock hard bacon and rubberised scrambled eggs, but I then changed to the cold ham and cheese which was beautiful so all in all I would return .

Not a location I would think of going to, but we are going back again after our last stay. Hotel was clean and staff friendly without exception.

Good fast check in, lovely friendly staff, nice Spa, big carpark, rooms very nice but could do with a safe.Beautiful bathroom. Good choice at breakfast.Nice bar area.