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"The toilet seat was dirty when we arrived. The chair in the room was so low it was almost impossible to sit at the desk, we asked for support, someone came, took a look & tried a couple of things, no success & he left, said he would look into it & we never heard from him or anyone else again. The phone was unplugged from the wall with wires that were broken and the socket was falling out of the wall. The lights above the bed were not plugged in so had to move the furniture to work out how to plug in."

"All was on point!!"

"Very nice and clean hotel.The location is perfect and the beds are really comfy.Had a great night sleep.The staff are friendly and helpful. It was my second time staying in this hotel."

"What a great experience at the Cumberland in London. The staff was exceptional. Helpful, knowledgeable and friendly. Great staff, great location"