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"Amazing service, beautiful room, excellent situation although clearly some building work going on we had a brilliant experience will book for autumn. No problems"

"Rooms require some repainting and stairwell is very dull and dark with most windows needing repair and repainting. The cocktails were fantastic though. As the restaurant closes early it would be nice to have cheese and biscuits available in the bar area in the evening "

"Warm comfortable room in lovely hotel that is walking distance from lake. House was where Beatrix Potter took holidays & she eventually bought it for her mother. Love the whimsical touches such as carpets & wallpaper. Easy private parking included. Stairs to rooms on first & second floors but staff help with luggage if needed. Dinner & breakfast at the hotel restaurant were good."

"Attractive location right on the waterfront with boat moorings, lakeside patio and garden. Relaxed atmosphere, airy common areas and a cosy bar. We had a lovely lake view room. Good unpretentious food in the brasserie restaurant. Will come again!"

"Great hotel and location, welcoming staff that couldnt do enough for you. Will definately revisit"

"So checkin staff was great, but rooms were so tired, and whole place was dark and miserable. Parking was basically in the service station, which did not feel at all secure. Again, staff were great and helpful."

"The room was a disappointment. I was expecting a 4 star hotel. The room was barely 3 and the bathroom about 2. A very dated hotel that was more of a motel. Breakfast was ok but not great. Would not stay again."

"Very nice hotel, all the staff we dealt with were very polite and friendly. The cooked breakfast was cooked fresh, we had one evening meal which was very nice. The only downside was that the Spa was being renovated, I would definitely use this hotel again."

"The parking was easy & we walked everywhere in the town so didn’t use the car at all. The staff in the bar were friendly and helpful. We ate there both nights."