"We had a nice warm welcome when we arrived. The public areas are lovely and imviting. We were shown to our room which was on the ground floor. The room was perfect with an excellent comfy bed. The bathroom was also very well presented.
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"The stay was good, but one day I come to the hotel and they had taken all my belongings from my room down to the reception. They could not explain why they had done this, I find that very strange, I was not checking out that day. I find it strange that people can’t say sorry when they have done something wrong, a bit dissapointed about that. Rest of the stay was very good."
"This is a great location if you’re going to an away game at Ipswich Town Football club. The hotel is great - pretty similar to a Hampton by Hilton in format and style. It’s just over the Bobby Robson bridge so an easy walk to the ground or the town and a slightly longer walk along the tow path to the Marina area. Staff are excellent. Very friendly and helpful. Food is good. I ate there for an evening meal and it was freshly cooked and tasty. On site parking so we left the car there for the match and then walked back after the game. I’d definitely stay there again (but Ipswich is a long way from the Boro for an away game) UTB!!"
"Spa - barely call it that.
Spa staff were rude, unhelpful and unprofessional
Bar staff was polite but slow in service. Good choice of drinks .
General areas were relatively clean .
Rooms were the best bit, spacious, clean, well equipped and comfortable beds ."