Went to Mexico City for a wedding, Stayed at the Hilton Santa Fe, Beautiful Hotel, rooms are very roomy and very clean, beds are very comfortable, employees are extremely courteous. Will go back again.
Everything about this hotel was excellent. The room was large and comfortable, well appointed, and the staff was courteous and attentive. The restaurant is good although not great, but there are many other restaurants within a few blocks' walking distance.
I have stayed in the hotel before, with an excellent stay. However, this time, there were several issues: the room was not cleaned on time (I had to call for the room to be cleaned); the promised newspaper delivery did not take place; the complimentary coffee supplies were not replenished; my room was next to another room where guests included a child that kept on screaming through the night. Even though I raised my complaints to the concierge, nothing was done. In a positive note, at the end of my stay I had the opportunity to talk to the manager and not only was she delightful and pleasant, but listened to my complaints and was obviously upset by the issues I mentioned. In my opinion, the facility should have her as an example of what a customer service representative should be.
Traveller from Miami
Welcome to Presidente InterContinental Santa Fe. Whether traveling for business, a weekend escape, or a long stay, enjoy …More
Located in the western part of Mexico City, Santa Fe is a financial and business area consisting mostly of office towers. One of Mexico’s largest shopping mall, Centro Comercial Santa Fe, is located here, as is an upscale residential neighborhood, and a number of college campuses. Paseo de la Reforma runs from Santa Fe, through Chapultepec Park, to the city center.
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