Ratings based on 1,083 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
83% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from Springville, Iowa

Great Location!

Posted 28-Aug-2016
The hotel is perfectly located if you are visiting SFMOMA or for walking to AT&T stadium. Also, I needed to get to Trader Joe's over on Bryant and waited in excess of 15 minutes for a bus but the Hotel has complimentary bicycles, helmets and locks so I borrowed one of their bikes and rode over to Trader Joes. What a fantastic service to offer guests. I loved my corner room with a comfy king-size bed. The only bummer is that one night of my three night stay the room had carpet beetles but the hotel was quick to change out the bedding that night and treat the room the next day. They offered to move me to another room but it was late at night and I was too tired to transfer to another room. They were very accommodating though and very apologetic. Otherwise my stay at the hotel was fantastic including having access to the business center and being able to print for FREE my boarding passes.
4out of 5
by A verified traveller

Posted 19-Aug-2016
The condition of the room is not good, first two floors are a club, pretty noisy at midnight! Not worth the price of expensive hotel!
4out of 5
by A verified traveller

Nice hotel to stay at downtown. Close to market st

Posted 15-Aug-2016
The trip started off as a nightmare because the airline lost our bags and it was so cold I was forced to spend a bunch of money on all new clothes for both my son and myself. The hotel staff was super nice but I had a nightmare with the airline in both ways.
4out of 5
by A verified traveller from Syria

Good hotel for business trip

Posted 13-Aug-2016
The hotel is good in OK location; stuff was friendly and supportive. For families there are other better options.
5out of 5
by A verified traveller

Nice spot to begin a visit

Posted 06-Aug-2016
Close to where we wanted to be and walking distance to restaurants. Parking the rental car for two nights= OUCH
5out of 5
by A verified traveller

Nice hotel close to the Marconie

Posted 31-Jul-2016
Great hotel with a nice staff. Very clean and comfortable. The area is a bit boring, but worth it.
5out of 5
by A verified traveller

Excelent !!

Posted 17-Jul-2016
This hotel is close to everything. Easy access and confortable
5out of 5
by A verified traveller from NYC

Posted 13-Jul-2016
Pros: It had zing!
Cons: Clean the floors!
Location: Very central, especially to MOMA_ SF.
Hotel clean (except for carpeting; I suspect the vacuum used had not been cleaned recently), everything worked.
5out of 5
by A verified traveller from Baton Rouge, LA

Modern amenities + benefits of a fanastic staff!

Posted 12-Jul-2016
Rooms are clean and comfortable, well decorated but the jewel of this hotel is the staff! From the curbside check in to the front desk staff and the conseige, we couldn't of asked for better service! In the heart of the city, walking distance to Wharf area (about 4 miles)!
5out of 5
by A verified traveller from S - scottsdale

It's the W!

Posted 10-Jul-2016
Typical W modern hotel with a cool bar and lots of people frequenting it. The ne The rooms we're pretty good - not a huge fan of the carpet choice bit perfectly fine. Gym as cool looking and had the minimum of what was needed.