Ratings based on 1,169 Verified Reviews

4.2 out of 5
83% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from Philadelphia

Posted 07-Feb-2017
Great stay at the W. Loved the hotel and the surrounding neighborhood. Would definitely stay again.
5out of 5
Recommended
for Everyone
by A verified traveller

nice hotel close to the conference location

Posted 05-Feb-2017
Pros: location and amenities
Cons: NA
Location: nice location close to a lot of restaurants, stores and administrative buildings.
pleasant staff, convenient location, proximity to meeting locations
2out of 5
by A verified traveller

Average Stay

Posted 23-Jan-2017
disappointing, staff wasn't so friendly. It was the worst W hotel I ever stayed in. Also there wasn't free wifi...
5out of 5
Recommended
for Everyone
by A verified traveller from chicago

Visit to San Fran as short vacation.

Posted 14-Jan-2017
Wonderful location and great staff. Wanted to stay longer but they were full.
5out of 5
Recommended
for Everyone
by A verified traveller from Vancouver, WA

Terrific location

Posted 05-Jan-2017
Pros: Location and very clean
Cons: The first night I reported that the shower/bath lever was not working properly. Hotel did not fix it.
Location: 6 min walk from Bart station. SF-MOMA next door as well as shopping mall with food options. Close to Pier 11 and Union Square
My wife and I went for 2016 New Years for 5 days. We enjoyed the city. San Francisco has lots of options and plenty of public transportation. Make sure you have cash and exact change to pay for buses or use Muni vending machines to get your tickets. Food options are endless and for all budgets. If you are a food adventurer, we recommend to explore Mission St. (take the Bart to 16th & Mission) lots of options from all over the world. Some places can be packed so call ahead of time to find out or reserve a table. Coit tower, the piers, Palace of the Arts, Golden Gate Park and Bridge are must visit sites. Be ready to walk a lot and going up/down hills.
2out of 5
by A verified traveller from toronto

Overrated, overpriced, small rooms, room cluttered

Posted 05-Jan-2017
Pros: Location
Cons: Everything
Location: Good location
Wouldn't go there again. The safe in the room failed twice and we had to get security to open. Some staff were argumentative. It's a tourist trap!
5out of 5
Recommended
for Everyone
by A verified traveller

Awesome

Posted 04-Jan-2017
Great location, good amenities, good exercise facilities, friendly staff.
4out of 5
Recommended
for Everyone
by A verified traveller from G

Really good hotel and appliances

Posted 03-Jan-2017
The overall experience was great, only the parking price is overpriced and nobody informed to us the rates before leave the car
5out of 5
Recommended
for Everyone
by A verified traveller

great hotel in a very good location

Posted 19-Dec-2016
Pros: location
the hotel is in south of market, close to the shopping area, the museums and the Bart station
5out of 5
Recommended
for Everyone
by A verified traveller from US

Posted 20-Nov-2016
Pros: The cool people go there!
Location: It's San Francisco lots of activity.
Staff very accommodating. Attended to all our needs even if a little unorthodox. Great service!