Most terrifying experience of my life. Unruly guest in the presidential suite. Hotel security was called and police. We felt very unsafe and stuck in our room. Our young daughter was terrified. Worst few hours, ever. The man was uncontrollable, but must have been a big deal because he was not removed. We woke up and heard him yelling yet again in the morning. Unbelievable! I guess the safety of other hotel guests is not a priority to the Ritz. They told us our room was comped, but at checkout, we were told because we booked through Expedia, they couldn't issue us a refund. Ridiculous!