I checked in and was put in a room far away, down a flight of stairs and at the end of a hallway. The makeup mirror in the bathroom was clearly and visibly cracked and broken. Either some type of weird cleaning agent had been used in the room, or someone had smoked in there, because I had an immediate allergy attack. Then, upon checking out, I mentioned that my experience at the hotel had issues, and -literally - the clerk said, "Umm hmm," and nothing more. For a luxury hotel at the prices they charge, I would have expected much more.