Ratings based on 771 Verified Reviews

4.5 out of 5
86% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Palm Desert CA

Great location central to most SF landmarks

Posted 12-Dec-2017
Pros: Location, condition, friendly and helpful staff.
Location: Chinatown, North Beach, Ferry Building, MOMA, Opera House and more.
Great location and very nice room. The staff was exceptionally friendly and well trained. The location is ideal, near many SF points of interest. I highly recommend this hotel if price is not an issue.
5 out of 5
Recommended
for Everyone
by A verified traveller from LA

Amazing service

Posted 16-Nov-2017
The hotel was a perfect blend of contemporary and classic. The staff were incredible, attentive, and friendly. They really made it feel like home away from home. Can’t wait for my next stay!
4 out of 5
Recommended
for Everyone
by A verified traveller from San Diego, CA

Don’t take the room upgrade for view

Posted 02-Oct-2017
We booked through Expedia and paid more for a room upgrade with view. The room provided as on the 5th floor with views of building roof. The front desk stated that all the rooms at the hotel didn’t really offer any view so even if we waited for another room at a higher floor, it would not have mattered. We asked for a morning paper but didn’t get one. Since we had an early flight, I didn t really push to request again. We found the valet, maids and bar staff very assisting. We spent some time at the bar and the gentleman working Saturday night offered us some blueberry chocolates. Kudos to him!
5 out of 5
by Salvatore

Best Hotel I ever stayed in.

Posted 17-Sep-2017 on Hotels
It is a amazing hotel with the best staff I ever encountered.
5 out of 5
Recommended
for Everyone
by A verified traveller

AMAZING HOTEL

Posted 07-Sep-2017
Amazing hotel, great stuff, delicious food and drinks ! Overall great experiences !!!!
4 out of 5
by Jason

This traveller left a rating score only Posted 05-Sep-2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveller from philadelphia, PA

Lovely hotel

Posted 05-Sep-2017
Pros: Fabulous staff, very pretty.
Great hotel. Just a few issues. Pillows are very uncomfortable, way too hard. Also, hair dryer plug kept falling out of outlet.
5 out of 5
by Madhuri

This traveller left a rating score only Posted 02-Sep-2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveller from slc

Posted 28-Aug-2017
Very comfortable close to good and entertainment. Weather was perfect so we could enjoy leisurely strolls around the property. Room service was excellent priced rite.
5 out of 5
Recommended
for Everyone
by A verified traveller from los angeles

Wonderful

Posted 23-Aug-2017
Staff was excellent ! Really comfortable and nurturing amazing customer service !