Ratings based on 677 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
86% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

Beautiful hotel, nice staff

Posted 27-Sep-2016
Cons: The electric plug in the bathroom was old and my curling iron kept falling out of the socket. It was annoying when I was trying to get ready.
Location: Very close to China Town and only a couple minutes walk from Union Square. We also walked to Fisherman's Warf, but you need good shoes for that walk.
The hotel had obviously been renovated recently and was beautiful. The staff was always friendly and helpful.
5out of 5
by A verified traveller

Great city centre hotel

Posted 26-Sep-2016
First class hotel & staff, nothing was too much trouble for anyone. Highly recommended. Just be aware though that it's on the top of a hill. Leaving is great, walking back is hard work!
5out of 5
by A verified traveller

Luxury hotel on Nob Hill

Posted 25-Sep-2016
My husband and I stayed here for 3 nights in September. Amazing service from concierge, dining and lounge. The restaurant Paralell 37 served amazing breakfasts and dinners. The gym has state of the art equipment. The lounge was definitely a trendy, cool place to be. We loved the modern decor of the Ritz Carlton. Now one of my favorite hotels.
5out of 5
by A verified traveller

Wonderful Experience

Posted 19-Sep-2016
Can't say enough about my stay. Everything was perfect and the staff of the Ritz Carlton were extremely helpful and personable. I can't say one negative thing. The recent renovation and upgrades are beautiful as well.
5out of 5
by A verified traveller from NY, NY

Nice hotel in a safe area of SF

Posted 15-Sep-2016
Best hospitality around. They really go above and beyond to make you comfortable.
4out of 5
by A verified traveller

Nice hotel close to many attractions

Posted 15-Aug-2016
I would have probably given this hotel 5 stars, however, we were on the second floor and it was so loud all night long from the traffic that it was hard to sleep. There is also no ventilation in the bathroom making it uncomfortable after using the shower. The staff were nice and the food was great.
5out of 5
by A verified traveller

32nd Anniversary - Ahhh!

Posted 13-Aug-2016
Love San Francisco, but we didn't need to leave the hotel to enjoy this getaway
5out of 5
by A verified traveller from Atlanta, GA

Beautiful hotel in the heart of the city

Posted 13-Aug-2016
Beautiful hotel in the heart of the city. Great for business or pleasure
3out of 5
by A verified traveller

Food

Posted 05-Aug-2016
Pros: service
Cons: Food
There wasn't enough choices on the menu and the main course was not to my liking, and the appetizers were terrible. I had rack of lamb, 4 small pieces about a half dollar round and an 1/8 thick if even that, piled with something I didn't know and that was all, no salad, no potatoes, nothing else. for the price it sucked.
3out of 5
by A verified traveller

Mediocre experience

Posted 05-Aug-2016
I checked in and was put in a room far away, down a flight of stairs and at the end of a hallway. The makeup mirror in the bathroom was clearly and visibly cracked and broken. Either some type of weird cleaning agent had been used in the room, or someone had smoked in there, because I had an immediate allergy attack. Then, upon checking out, I mentioned that my experience at the hotel had issues, and -literally - the clerk said, "Umm hmm," and nothing more. For a luxury hotel at the prices they charge, I would have expected much more.