Ratings based on 760 Verified Reviews

4.5 out of 5
86% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from San Diego, CA

Don’t take the room upgrade for view

Posted 02-Oct-2017
We booked through Expedia and paid more for a room upgrade with view. The room provided as on the 5th floor with views of building roof. The front desk stated that all the rooms at the hotel didn’t really offer any view so even if we waited for another room at a higher floor, it would not have mattered. We asked for a morning paper but didn’t get one. Since we had an early flight, I didn t really push to request again. We found the valet, maids and bar staff very assisting. We spent some time at the bar and the gentleman working Saturday night offered us some blueberry chocolates. Kudos to him!
5 out of 5
Recommended
for Everyone
by A verified traveller

AMAZING HOTEL

Posted 07-Sep-2017
Amazing hotel, great stuff, delicious food and drinks ! Overall great experiences !!!!
4 out of 5
Recommended
for Everyone
by A verified traveller from philadelphia, PA

Lovely hotel

Posted 05-Sep-2017
Pros: Fabulous staff, very pretty.
Great hotel. Just a few issues. Pillows are very uncomfortable, way too hard. Also, hair dryer plug kept falling out of outlet.
5 out of 5
Recommended
for Everyone
by A verified traveller from slc

Posted 28-Aug-2017
Very comfortable close to good and entertainment. Weather was perfect so we could enjoy leisurely strolls around the property. Room service was excellent priced rite.
5 out of 5
Recommended
for Everyone
by A verified traveller from los angeles

Wonderful

Posted 23-Aug-2017
Staff was excellent ! Really comfortable and nurturing amazing customer service !
5 out of 5
Recommended
for Everyone
by A verified traveller

Short stay in SF

Posted 18-Aug-2017
It's the Ritz! It's always incredible. I was treated horribly by Dollar rental car so I refused their car. The Ritz stepped in and in short notice found me a new car. Had it delivered and all w little work on part!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 31-Jul-2017
A terrific location and wonderful hotel, our family enjoyed everything the Ritz had to offer.
5 out of 5
Recommended
for Everyone
by A verified traveller

Flawless

Posted 24-Jul-2017
Pros: everything but especially the Club
Cons: nothing I could suggest from this stay
Location: Nob Hill San Fransisco
We stayed in a one-bedroom suite on the Club level. It is expensive but you get what you pay for - Everything was perfect. I especially love the Club level here - we ate most of our meals there.
3 out of 5
by Rachel

An OK stay.

Posted 17-Jul-2017 on Hotels
A premium price for an OK room. Strangely furnished with lots of open, empty space. Bathroom is spacious but feels dated. No real view. Charged $200 at the lounge we did not visit (which they did reverse for us). The turndown service didn't replace our bottled waters, and the bed looked rumpled and strange when we got back. When we were asked how our stay was at the front desk and we replied "it was OK" - they said Great! And did not inquire why it was only OK. The Ritz is the gold standard in hotels and this one is bronze at best.
5 out of 5
by Christopher

This traveller left a rating score only Posted 05-Jul-2017 on Hotels