Ratings based on 733 Verified Reviews

4.5 out of 5
86% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Wilmington, DE

Great hotel for business. Wonderfully quiet.

Posted 11-May-2017
Pros: This hotel has a great location and the attention to service is impeccable.
Cons: There was a stained wall getting off the elevator on the 5th floor that was highly uncharacteristic.
The Ritz is always a special place to be. The rooms are quiet and the beds wonderfully comfortable and the staff was terrific. Kudos to Ric the concierge.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 03-Apr-2017
Very clean room especially enjoyed the great bed linens.
4 out of 5
Recommended
for Everyone
by A verified traveller from IL

Nice hotel

Posted 27-Mar-2017
Room was clean and very comfortable. Their internet TV was very slow. Walking distance to China town and union square. Easy to find Uber services around this area.
5 out of 5
Recommended
for Everyone
by A verified traveller from Swampscott, MA

Beautiful hotel centrally located

Posted 26-Mar-2017
The Ritz is known for exceptional service and they did not disappoint. The room was spacious and beautifully decorated. The spa was very nice and the food in the restaurant was excellent. We will be back!
1 out of 5
by A verified traveller

Posted 13-Mar-2017
Most terrifying experience of my life. Unruly guest in the presidential suite. Hotel security was called and police. We felt very unsafe and stuck in our room. Our young daughter was terrified. Worst few hours, ever. The man was uncontrollable, but must have been a big deal because he was not removed. We woke up and heard him yelling yet again in the morning. Unbelievable! I guess the safety of other hotel guests is not a priority to the Ritz. They told us our room was comped, but at checkout, we were told because we booked through Expedia, they couldn't issue us a refund. Ridiculous!
5 out of 5
Recommended
for Everyone
by A verified traveller from los Angeles

Luxury understated.

Posted 06-Mar-2017
Pros: Service, cleanliness, easy to get around.
Cons: The tv service could have been better.
Location: We ubered around with ease.
My daughter and I came for a rest and recovery weekend. It was a splurge and totally worth it.
5 out of 5
by A verified traveller

Ritz SFO is great!

Posted 21-Feb-2017 on Hotels
This is one of the nicest Ritz Carlton's I've been to. Club floor is very nice!
5 out of 5
by John

Posted 15-Feb-2017 on Hotels
Was quick but amazing staff.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 07-Feb-2017
Wonderful stay! staff was very pleasant and considerate.
5 out of 5
by Marielena

New Years Eve & Anniversary celebration

Posted 03-Jan-2017 on Hotels
Wonderful service in the club level, large room. 2 items need correction. The room was too dark in the evening, needs more lighting. The bathroom was great expect for the lighting was dark.