Ratings based on 2,641 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

Good hotel and great location

Posted 29-Sep-2016
Pros: Location, good wifi and Brick and Beam Bar great for drinks and bar snacks
Location: Close to Fisherman's Wharf and Pier 33 to Alcatraz, Lombard Street (crooked street).
We had a great stay at this hotel. We had a lovely young girl check us in who had some difficulties allocating our room on the computer. The receptionist who was an older person who assisted her was abrupt and rude telling her what to do otherwise we would have rated hotel staff a 5 if not for this person. Would stay here again.
3out of 5
by A verified traveller

Zentral und teuer

Posted 23-Sep-2016
Cons: Freundlichkeit des Personals
Location: Fishermans Wharf, Pier 39
Kleine Zimmer, abgenutzt, Pool-Handtücher wurden nicht aufgefüllt, insgesamt überteuertes Hotel. Enttäuschend. Personal im Restaurant sehr unfreundlich.
5out of 5
by A verified traveller from stoke on trent

Excellent location

Posted 19-Sep-2016
Pros: Modern design
Location: Pier 39, cannery, ghardelli square, street cars etc
First class location for fishermans wharf plus street cars.
2out of 5
by A verified traveller from Washington,DC

Overpriced property

Posted 19-Sep-2016
Pros: Nothing except location
Cons: The quality of the towels and bath supplies. The overall finish of the rooms.
Location: A WWII Liberty ship, a Balao class submarine, a 19th century square rigged ship and schooner are a few blocks away. A colony of sea lions nearby.
This hotel charges as though it is a luxury hotel. It isn't! I haven't paid that much for a room that small since the Shinjuku Hilton in Tokyo. The room was small and ordinary and what I would expect at a roadside motel. The bath soap were the small bars like you find in cheap motels. The towels were small and of low quality. The internal rooms have a lovely view of the pool roof. The finish of the rooms is shabby. The Marriott is on the adjacent corner, and the Holiday Inn Express is in front. Both are far better properties. The hotel has a nice location but other properties in the same area provide more value for you dollar. I'm a frequent World traveler and have been to San Francisco many times but not to this property. I will never stay there again and I don't recommend this hotel to anyone.
4out of 5
by A verified traveller from Hong Kong

Reasonable quality and price

Posted 18-Sep-2016
Convenient location , away from "bad part" of city Shower is not nice. Wonder if it's SF wide coz of drought Mattress too soft, no good for 6-days stay
4out of 5
by A verified traveller

Boa localização

Posted 16-Sep-2016
Hotel bem localizado, Fácil acesso à transporte e perto pier
5out of 5
by A verified traveller from stoke on trent

Great customer service

Posted 16-Sep-2016
Pros: Location for fishermans wharf and street car stops plus bay area
Cons: Outdoor pool only 3ft deep making it difficult to swim perhaps deepening part of it
Location: Pier 39 on fishermans wharf, refurbished ferry building. Both street car terminals close by powel/hyde & powel/mason. Sourdough bakery, cannery, etc
Arrived about 4pm with two rooms booked. Only one room was available so had to wait for approximately 40 minutes for the second room and having had a 6 hour flight from new york was not very impressed. However the hyatt excelled in customer service and as a way of apologising both rooms were given complementary breakfasts for the entire stay which were excellent. Well done hyatt that's what I call customer service
4out of 5
by A verified traveller

Posted 15-Sep-2016
very good hotel and excellent location for all the sights
4out of 5
by A verified traveller from los angeles, california.

Nice hotel.

Posted 06-Sep-2016
The only bad thing about the hotel is that they charge $60 per day for parking.
5out of 5
by A verified traveller


Posted 04-Sep-2016
フィッシャーマンズマーケットに徒歩で行けて、メトロの乗り場も近い。ホテルの周りも治安が良い。プールとジムもある。コンシェルジェもいて、ツアーなどの予約や地図の案内などしてくれる。 ショッピング街には少し遠い。