Exterior

Reviews of Fairmont Heritage Place, Ghirardelli Square

5 out of 5
Fairmont Heritage Place, Ghirardelli Square
900 N Point Street, San Francisco, CA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 283 out of 343 reviews" "
Rating 8 - Good. 36 out of 343 reviews" "
Rating 6 - Okay. 11 out of 343 reviews" "
Rating 4 - Poor. 2 out of 343 reviews" "
Rating 2 - Terrible. 11 out of 343 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alex

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The views here are incredible and the access to Ghirardelli Square is wonderfully convenient
Stayed 1 night in Mar 2024

10/10 Excellent

Tuval

Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional hotel
Stayed 1 night in Sep 2023
Response from Andy on 24 Oct 2023
Thank you for this lovely review! We hope to see you again!

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience and an awesome experience at the property. I would definitely stay here again on our next vacation to San Francisco.
Stayed 2 nights in Sep 2023
Response from Andy on 24 Oct 2023
Thank you for this fantastic review, Christian! We look forward to the next chance to have you back with us!

10/10 Excellent

Zaida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Jenine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Fairmount was the best hotel we have ever stayed. The staff were beyond attentive. The place is beautiful and extremely clean. The area is perfect for walking and exploring. We loved every second of this trip!
Stayed 4 nights in Aug 2023

10/10 Excellent

Himanshu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023

10/10 Excellent

Jennifer, Los Angeles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location for shopping, dining and sight seeing, Fantastic customer service. Friendly and extremely polite staff. Looking forward to staying there again.
Stayed 3 nights in Jul 2023

10/10 Excellent

Jody

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay ever in SF
Phenomenal stay. Amazing property, great location. Can't wait to go back.
Stayed 3 nights in Jul 2023

10/10 Excellent

Navdeep

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are one the friendliest i have encountered..
Stayed 1 night in Jul 2023

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful and friendly
Stayed 2 nights in Jun 2023

8/10 Good

michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice accomodations
Stayed 3 nights in Jun 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

10/10 Excellent

Indira

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome place, we enjoyed every minute of our stay. Staff was great. I would definitely stay there again ⭐️⭐️⭐️⭐️⭐️
Stayed 6 nights in May 2023

10/10 Excellent

Robert, Hoffman Estates

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and the staff was excellent.
Stayed 2 nights in May 2023

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice
Stayed 2 nights in May 2023

10/10 Excellent

stephanie

Stayed 1 night in Apr 2023

10/10 Excellent

Alastair

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great apartment hotel option.
Stayed 2 nights in Feb 2023

10/10 Excellent

Douglas, Overland Park

Stayed 6 nights in Nov 2022

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, great property. Love staying here !

10/10 Excellent

Parsa, Los Angeles

Stayed 2 nights in Oct 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Great place! Furniture and doors were a little worn, but service was great. Tons of space! Good location too!
Stayed 1 night in Oct 2022

10/10 Excellent

Felisa

Stayed 1 night in Oct 2022

6/10 Okay

Anjali

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
inconvenient for breakfast
Stayed 1 night in Sep 2022

10/10 Excellent

Debora

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Omar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay with an amazing location
Stayed 2 nights in Aug 2022

10/10 Excellent

Kaitlyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff valet guys were awesome really enjoyed our stay wonderful location. It was my second time renting the 2 bedroom suites and it's worth ever penny.
Stayed 2 nights in Jul 2022

8/10 Good

Emily

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Amazing location
Stayed 1 night in Jul 2022

10/10 Excellent

Yvonne

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
I loved that airport shuttle service is provided and the hotel staff are very helpful!!
Stayed 3 nights in Jun 2022

10/10 Excellent

Arthur

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located. We had a large lovely room with a great view of the bay and convenient access to the Square below us. Staff were always friendly and helpful!
Stayed 3 nights in Jun 2022

10/10 Excellent

Stephan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a two bedroom suite for a memorial celebration. The room had the most wonderful view,. I loved the fact that they asked if I wanted groceries for the room to be ordered. The staff really made us feel at home.
Stayed 2 nights in May 2022

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with this property. Rooms were spacious with modern style and function. Quiet, safe and welcoming.
Stayed 3 nights in Apr 2022

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022

10/10 Excellent

David, columbus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for access to the Bay
Stayed 3 nights in Mar 2022

10/10 Excellent

Willis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Mar 2022

10/10 Excellent

Daniel, Mercer Island

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a 2 bedroom suite for our family of 4 and this was a great stay. The apartment was huge and in a great part of town (far west end of fisherman's wharf, near russian hill and the marina) and we could walk to many fun places to shop and eat. Valet parking was free and super convenient. The staff was consistent with a 5 star hotel. I'd love to come back and stay again.
Stayed 5 nights in Feb 2022

10/10 Excellent

Douglas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Our room was outstanding with an amazing view of the bay.
Stayed 2 nights in Feb 2022

10/10 Excellent

YeuShyr

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, room comfort
Our favorite san francisco hotel! Great rooms, location and service! Could use some updating as the furniture is showing signs of wear from age but overall always a great stay here!
Stayed 2 nights in Dec 2021

10/10 Excellent

Si P.

Liked: Cleanliness
Excellent location
Family was well taken care of. Walking distance to everything. The staff went above and beyond to make this stay memorable
Stayed 2 nights in Nov 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday getaway
First time staying at this hotel. Wonderful location. We could not ask for anything more comfortable, spacious, and luxurious.
Stayed 2 nights in Nov 2021
Response from Dan, Director, Residences on 30 Nov 2021
Dear Guest, Thank you for providing your 10/10 review. I am happy to read you enjoyed our wonderful location and accommodations. We hope to welcome you back in the near future!

10/10 Excellent

Lindsay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
I stayed 3 nights at the Fairmont Heritage Place. My family and I loved it. The location is amazing. Ghirardelli Square has a lot to offer on its own, but it's also just down the street from Fisherman's Wharf, which has a lot of neat restaurants and shops. Highly recommend!
Stayed 3 nights in Nov 2021
Response from Dan, Director, Residences on 30 Nov 2021
Dear Lindsay, Thank you so much for reviewing our property! We are glad you enjoyed your stay and took advantage of our amazing location. Do come back and visit us soon!

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great location and room, disappointing service.
There was no room service available so we had to get door dash deliveries (which sometimes just sat at the front desk), and staff were very inattentive at times—failing to be at the door or even get the door for us when they were present and otherwise unoccupied. Had one staff member literally running up and down the halls repeatedly, and at one point could have injured us as we left the room. The managers apologized repeatedly, and stopped the runner that had been disturbing us for 2 out of 3 days there, but did little else to compensate. For $600/night, before tax, that was unacceptable.
Stayed 2 nights in Nov 2021
Response from Dan, Director, Residences on 10 Nov 2021
Thank you for sharing your experience at our property. I am glad I was able to speak with you on the telephone about your stay with us, and that this was certainly an experience out of the ordinary and not characteristic of our property. As discussed, we look forward to welcoming you back soon so we can restore your confidence in our private residence club.

2/10 Terrible

Ryan W.

Liked: Cleanliness
Incorrect / misleading listing photos
First off, this Hotel is fantastic. This review is regarding this specific listing. The photos in the listing clearly show a condo with amazing bay views. However what we ended up with was a ground level, street view room, nothing like the photos that are shown on this listing. Next time we will be sure to book our room directly through the hotel website so we can be sure we are getting what you are paying for.
Stayed 2 nights in Oct 2021

6/10 Okay

TIEN-SGU

Over all the hotel is ok. good location. There are 2 issues during our 3 night stay. It started rain on the 2nd day. For security the lobby entrance door is locked. When you return from shopping you really need staff to open for you. there is only one person in the front door most of the time. he is very busy to help luggage and valet parking. No one can help you to open the door when you carry shopping in the rainy day. 2nd issue: I book 2 night first and add 1 more night 2 day before arriving, So I made 2 calls to Fairmont ask them to prepare 3 nights room when we check in, we do not want switch room for the 3rd night or get lock out because the key is not open on the 3rd day. they said they will one the phone. I also repeat this request. when we check in.They said it will not happen. But the keys were nit work all our 3 rooms when we came back from lunch on 3rd day. For the hotel room over one thousand per night should never happen,especially when we inform them 2 days before and remind them on checking in.
Stayed 2 nights in Oct 2021
Response from Dan, Director, Residences on 2 Nov 2021
Dear Tien-Sgu, Thank you for expressing your feedback regarding your stay. I am glad to see you enjoyed our location. I am sorry to hear you had issues with your keys during your stay. I hope we were able to resolve it quickly and without any further issues. I hope you will give us a chance to redeem ourselves, and hope to welcome you back soon.

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful property
Our accommodations were beyond what we expected. Absolutely gorgeous and extremely comfortable. Highly recommend!!
Stayed 1 night in Sep 2021

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Stay. Wonderful Staff
Perfect stay. Staff is incredible. Could not have been more accommodating. Rooms are beautiful, contain everything that you need for a relaxing stay. From check in through check out, a thoroughly enjoyable experience.
Stayed 2 nights in Aug 2021

10/10 Excellent

Nalisha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent luxury hotel in a great location. Thoroughly enjoyed our views of the Bay from the terrace. The terrace fire pits were enjoyable. The rooms were very convenient and the kitchen was helpful. Staying in Ghirardelli square was ideal to access all nearby attractions such as Aquatic Park, Pier 39, Fisherman's Wharf, etc. The staff were friendly. Highly recommend.
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021