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"First would like to say. We checked into a beautifully finished room. The room itself was excellent but the view was not so good. I asked at the reception desk and had a very nice understanding interaction with the lady in charge. We were offered alternative rooms with amazing views, it was explained that these rooms were not yet refurbished but were available and if we found them preferable we could choose . We chose a room with a great view, very happy with the room even before its refurbished yes it wasnt perfect but this was explained the view was worth it and would love the same room after the refurbishment is finished as the fit and finish of the original room was very good quality. All staff were exellent and always willing to help. Great place . Highly recommend."

"We found this hotel to be very well ran, Clean very 5 star. Great well trained staff, don't take room service this was very poor. The room was perfect with every amenity. Cleaning on request, very comfortable VERY WHEELCHAIR UNFRIENDLY STEPS AT EVERY TURN, NO RAMPS OF ANY KIND. WE HAD TO ENTER BY THE BACK DOOR. THIS WAS VERY Disappointing."

"The room was very comfortable and the staff very friendly . Breakfast was good but the evening meals ( both pizza and the main restaurant were disappointing and a bit expensive for what we got ) . Also the water temperature for the bath in our room was not hot enough - the shower was OK but not for a bath ."

"Splendid Victorian hotel building right in the centre of the town. Beautifully restored. Clean and comfortable with friendly helpful staff - just needs a few more of them."

"Can’t really fault it. Back again very soon."

"Everything was good "

"Great"

"Donot know about the bar as I donot drink, the staff are very friendly and helpful. The rooms were very clean. Parking is ok. The property has been renovated to a high standard, but work is still being done."

"We appreciated greatly the warm welcome, amazing service, and no problem too difficult attitude of the staff. They made the hotel and our stay the success it was. Truly exceptional. We had dinner and breakfasts throughout our 4 night stay and all were good and adaptable to our requirements. Rooms were maintained immaculately. The one problem for a large man like me was the bed size. We had a twin room and the beds are very narrow. But that was the only issue we faced and we'd definitely return."