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"Air conditioning didn’t work. The fitness centre was underwhelming and much of the equipment was not working."

"We contacted the hotel prior to arrival due to concerns regarding negative reviews. They assured us that room wouldn’t be problematic. Upon check in, one member was rude and repeatedly said she didn’t want to know about tour concerns or email exchange. If you arrive early you pay additional fees, if you don’t pay them and prefer to leave your luggage, you pay additional fees. Check out time is also early, I think they said 10am. Room wasn’t the cleanest. Location is good."

"Great location, shops, the underground, eateries, pubs and some of the London landmarks are walkable. "

"Great location and the buffet breakfast was awesome. "

"I was given an upgrade to a suite. It was lovely. Great views over the river."

"Loved our stay here,great location with welcoming staff and a good bar. "

"room trash was not emptied upon arrival; shower drain VERY slow, TV didn’t work; light bulb fluckering"

"Terrific location adjacent to Kensington Park and a short walk to the Palace. Room had a sitting area that felt roomy for two travelers. Staff were very helpful & courteous. Didn’t get to try the restaurant but the coffee station available every morning was much appreciated!"

"Comfortable stay. But room a little too small w/o proper place to place luggage. 😅"