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"The hot tub was warm enough, but the pool with the jets on the side. When they are activated the chlorine was very strong and made our eyes sting. "

"Best Western Thurrock Hotel is a good hotel if you need a place to stay and relatively cheap. It’s in a good location for Lakeside shopping centre, the M25 and the dartford bridge. The entrance to the hotel itself needs refreshing as the road is damaged with slight potholes so if visiting make sure to go slowly. Once on the grounds of the hotel there was good amount of parking and wheelchair friendly walkway to get into the hotel with a ramp. The reception on arrival is lovely and very welcoming, the hotel itself is very large and has a lot of bedrooms and suites as they host weddings. Short walk upstairs to the rooms, no lift so be aware when booking if you cannot do stairs. The rooms themselves need a really good renovation, they are very outdated, but a good large size. The first room (121) we checked into was horrible. The pipes for the taps were very loud and the smell from the drains were potent. We spoke to reception and they moved us with ease and they were fantastic about that, finding another room quickly and letting us view it first before choosing due to the past room being bad. The second room we checked into was great, minus the outdated carpet and VERY squeaky floorboards which definitely need to be looked at. The bathroom at a good size and renovated well with no bad smells or stains. The bed was comfy and it was a lovely night to sleep. Would stay again but this hotel definitely needs upgrading :) "

"Lovely staff, great room "

"Breakfast is Cooke to order however if you have a dog they are not allowed in the restaurant and you are sent to a windowless room near the bar. Food on Friday night well it’s from a freezer burgers were like rubber and the oven chips yes oven chips were tasteless, The fish was horrendous frozen fish the fish inside the batter was a grey mush. No excuses if you have a chef or tell guests it’s from the freezer and tasteless. This is budget hotel the emphasis is on budget. Like going back into the 70s. Rooms small, smells of weed in corridors lots of people in flip flops collecting food from umber deliveries and similar. The plus side next to the RE museum, the park and finally the staff they were so friendly and tried to help. But that does not make up for the worn out rooms and public areas. Look likes it waiting to be demolished and houses built on the site. Anyone would think the owners could be property developers awaiting the green light. Not returning."

"Breakfast poor quality . Pillows poor "

"The room was cosy and the staff made two swans and put petals around the bed. So kind and it was lovely the spa. I have used the gym and spa many times as a member until I moved. First time staying though and loved it we did."

"Breakfast was great, good location and friendly staff."

"Have stayed here a few times now, friendly welcome, comfy room Considering how close you are to busy roads very quiet Good breakfast "

"Wonderful property great value very well located, steps away from the train. I recommend it. "