6 outdoor pools, pool umbrellas, sun loungers

Reviews of TRS Turquesa Hotel - Adults Only - All Inclusive

5 out of 5
TRS Turquesa Hotel - Adults Only - All Inclusive
Av. Francia, Playa Bavaro, Punta Cana, La Altagracia

Reviews

8.4

Very good

Rating 10 - Excellent. 463 out of 881 reviews" "
Rating 8 - Good. 230 out of 881 reviews" "
Rating 6 - Okay. 101 out of 881 reviews" "
Rating 4 - Poor. 50 out of 881 reviews" "
Rating 2 - Terrible. 37 out of 881 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Dalia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo el servicio, el lugar, las personas estuvieron excelentes, la comida y la bebida inigualables. Solo que no te advierten que no compres excursiones en el aeropuerto.
Stayed 4 nights in Apr 2024
Response from E. Cordero Guest Satisfaction Lead on 2 May 2024
Estimado Dalia,Agradecemos sinceramente sus amables palabras y el tiempo que se tomó para compartir su experiencia en TRS Turquesa Hotel en Expedia. Nos complace saber que disfrutó de su estancia con nosotros y que quedó impresionado con nuestro servicio, instalaciones, y la calidad de nuestra comida y bebida.Lamentamos mucho que no se le haya informado sobre la compra de excursiones en el aeropuerto. Entendemos lo importante que es brindar a nuestros huéspedes información útil para garantizar una experiencia sin contratiempos durante su estancia en nuestro resort y durante su viaje en general. Tomaremos sus comentarios en consideración para mejorar nuestras prácticas de comunicación y asegurarnos de que todos nuestros huéspedes estén debidamente informados sobre este asunto.Esperamos tener el privilegio de recibirle nuevamente en un futuro próximo y brindarle otra experiencia inolvidable en nuestro resort.Saludos cordiales,E. CorderoGuest Satisfaction Lead

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Words can't capture the excellence of the experience from start to finish. The resort is stunningly beautiful and impeccably clean, the food is delicious, and the staff goes above and beyond to ensure you feel welcomed and catered to.
Stayed 4 nights in Apr 2024
Response from E. Cordero Guest Satisfaction Lead on 29 Apr 2024
Dear Sandra,Thank you for taking the time to share your wonderful experience with us on Expedia. We are thrilled to hear that your stay at TRS Turquesa Hotel was nothing short of excellent from start to finish.It brings us great joy to know that you found our resort to be stunningly beautiful and impeccably clean. Providing a pristine and inviting environment for our guests is one of our top priorities, and we are delighted that we exceeded your expectations in this regard.We are also pleased to learn that you enjoyed the delicious food options available at our resort. Our culinary team works tirelessly to offer a diverse and delectable dining experience, and we are thrilled that you found the meals to your liking.Furthermore, we are incredibly proud of our staff for going above and beyond to ensure that you felt welcomed and well-catered to throughout your stay. Hospitality is at the heart of everything we do, and it is gratifying to hear that our team's efforts made a positive impact on your visit.Your glowing review serves as a great source of motivation for all of us here at TRS Turquesa Hotel, and we are immensely grateful for your kind words. We hope to have the pleasure of welcoming you back for another exceptional stay in the future.Warm regards,

8/10 Good

Nelida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from E. Cordero Guest Satisfaction Lead on 30 Apr 2024
Estimada Nelida,Gracias por tomarse el tiempo para compartir sus comentarios sobre su reciente estancia en TRS Turquesa Hotel en Expedia. Valoramos sinceramente su opinión.Nos complace saber que su experiencia fue positiva en general y que disfrutó de su tiempo con nosotros. Sin embargo, notamos que otorgó una calificación de 4 sobre 5, lo que indica que puede haber áreas en las que podamos mejorar para alcanzar la excelencia. Nos encantaría saber más sobre su experiencia y cualquier sugerencia que pueda tener para hacer que su próxima visita sea aún más satisfactoria.Agradecemos sinceramente su visita y esperamos tener la oportunidad de recibirlo nuevamente en TRS Turquesa Hotel para brindarle una experiencia aún más memorable.Saludos cordiales,

10/10 Excellent

PEDRO, White Plains

Travelled with group
Excellent resort, friendly and helpful staff! I received an upgrade for a suite for the same price with a butler, who did everything for me. I’ll well recommend to anyone!
Stayed 5 nights in Apr 2024
Response from Julissa Mota E-Butler on 25 Apr 2024
Dear Pedro,Thank you so much for taking the time to share your positive experience. We are delighted to hear that you had a 5 out of 5 experience during your stay with us. We are grateful for your kind words .Thank you for choosing to stay with us, and we look forward to welcoming you back for another memorable experience in the future. Best regards,

10/10 Excellent

Bonnie Jean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed staying on the adults only side but could venture to the family areas to eat at different dining facilities. All staff was very friendly & went above & beyond.
Stayed 6 nights in Apr 2024
Response from Julissa Mota E-Butler on 25 Apr 2024
Dear Bonnie, We greatly appreciate your rating; thank you for choosing us. It is a pleasure to note that your experience was to your satisfaction. We will be attentive to your next visit to this vacation paradise in Punta Cana. Kind regards.

8/10 Good

Vivian Michele, Orlando

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grounds are beautiful, Lot of dining choices, Service is very friendly and professional
Stayed 4 nights in Apr 2024
Response from Julissa Mota E-Butler on 25 Apr 2024
Dear Vivian, We greatly appreciate your rating; thank you for choosing us. It is a pleasure to note that your experience was to your satisfaction. We will be attentive to your next visit to this vacation paradise in Punta Cana. Kind regards,

10/10 Excellent

Irina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Apr 2024
Response from Julissa Mota E-Butler on 24 Apr 2024
Dear Irina ,We greatly appreciate your rating; thank you for choosing us. It is a pleasure to note that your experience was to your satisfaction. We will be attentive to your next visit to this vacation paradise in Punta Cana.Kind regards,

8/10 Good

andrew d

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very well kept inside and out. The location is perfect. Dining options can be hit or miss. Some onsite restaurants are excellent while others are below average.
Stayed 6 nights in Apr 2024
Response from E. Cordero Guest Satisfaction Lead on 19 Apr 2024
Dear Andrew D,Thank you for sharing your recent experience at TRS Turquesa Hotel. We are delighted to hear that you found our property well-kept and appreciated its perfect location.We regret to learn that your dining experiences were inconsistent, with some restaurants exceeding your expectations while others fell short. Your feedback regarding the quality of our onsite restaurants is invaluable, and we will review it with our culinary team to ensure a more consistent dining experience for all our guests.We appreciate your comments and hope to have the opportunity to welcome you back in the future for an even more enjoyable stay.Warm regards,

10/10 Excellent

Chad E

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My butler Noris and rest of the staff is incredible!! Pools are amazing and room is beautiful
Stayed 7 nights in Mar 2024
Response from Hospitality Sr. Advisor on 7 Apr 2024
Dear Chad E,We greatly appreciate your rating; thank you for choosing us. It is a pleasure to note that your experience was to your satisfaction. We will be attentive to your next visit to this vacation paradise in Punta Cana.Kind regards,Y. JiménezHospitality Sr. Advisor

10/10 Excellent

Kendra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The way they treated you was awesome and respectful!!
Stayed 5 nights in Mar 2024
Response from Hospitality Sr. Advisor on 7 Apr 2024
Dear Kendra,We greatly appreciate your rating; thank you for choosing us. It is a pleasure to note that your experience was to your satisfaction. We will be attentive to your next visit to this vacation paradise in Punta Cana.Kind regards,Y. JiménezHospitality Sr. Advisor

10/10 Excellent

Johayrie Ann Rios

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó la accesibilidad a todos los hoteles y áreas.
Stayed 3 nights in Mar 2024
Response from Julissa Mota E-Butler on 4 Apr 2024
Estimada Johayrie, Muchísimas gracias por elegirnos su anfitrión para el deleite de unas vacaciones de ensueño. Estamos contentos de saber que su estancia ha sido muy positiva, esperamos con ansias hospedarle nuevamente en este rinconcito celestial de Punta Cana. Saludos Cordiales.

10/10 Excellent

sean

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the Staff , the property, the pools the Beach the Food was amazing!!!
Stayed 6 nights in Mar 2024
Response from Julissa Mota E-Butler on 2 Apr 2024
Dear Sean, Many thanks for choosing us as your host for the delight of a dream vacation. We are happy to know that your stay has been very positive, and we look forward to hosting you again in this heavenly corner of Punta Cana. Kind regards!

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 3 nights in Mar 2024
Response from Julissa Mota E-Butler on 2 Apr 2024
Dear Michelle, Thank you so much for taking the time to share your positive experience on Expedia. Thank you for choosing to stay with us, and we look forward to welcoming you back for another memorable experience in the future. Best regards,

10/10 Excellent

Carlismiri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Julissa Mota E-Butler on 2 Apr 2024
Dear Carlismiri, Thank you so much for taking the time to share your positive experience on Expedia. We are delighted to hear that you had a 5 out of 5 experience during your stay with us. Thank you for choosing to stay with us, and we look forward to welcoming you back for another memorable experience in the future. Best regards,

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first all-inclusive other than cruising. The resort is beautiful with outstanding amenities. Service was the best part of the experience. We chose to purchase the Premium Experience (recommended) and were rewarded with great service from Eddyson who was extremely attentive and made this a vacation to remember. Food was as expected for an all-inclusive- lots of options and variety, but not all that great tasting.
Response from Julissa Mota E-Butler on 31 Mar 2024
Dear Mark, Thank you so much for taking the time to share your positive experience on Expedia. We are delighted to hear that you had a 5 out of 5 experience during your stay with us. It's fantastic to hear that Eddyson provided you with excellent service. We will be sure to pass on your appreciation to him. We are also grateful for your kind words .Thank you for choosing to stay with us, and we look forward to welcoming you back for another memorable experience in the future. Best regards,

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Hospitality Sr. Advisor on 7 Apr 2024
Dear Javier,We greatly appreciate your rating; thank you for choosing us. It is a pleasure to note that your experience was to your satisfaction. We will be attentive to your next visit to this vacation paradise in Punta Cana.Kind regards,Y. JiménezHospitality Sr. Advisor

10/10 Excellent

Dayna

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Julissa Mota E-Butler on 1 Apr 2024
Dear Dayna, Thank you so much for taking the time to share your positive experience on Expedia. We are delighted to hear that you had a 5 out of 5 experience during your stay with us. Thank you for choosing to stay with us, and we look forward to welcoming you back for another memorable experience in the future. Best regards,

10/10 Excellent

Makenzie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noris was so helpful on our vacation. It was so relaxing, beautiful grounds, delicious food, we will be back someday!
Stayed 6 nights in Mar 2024
Response from Julissa Mota E-Butler on 31 Mar 2024
Dear Makenzie, ,Thank you for sharing your feedback with us. We greatly appreciate your positive comments regarding Noris. We are thrilled to hear that she provided you with excellent assistance during your stay. Delivering exceptional service to our guests is our top priority, and we will be sure to pass along your kind words to her. We are delighted that she was able to enhance your experience with us, and we hope to have the pleasure of welcoming you back in the future for another memorable stay. Best regards

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was our favorite all-inclusive vacation ever! Our butler, Rodny, was SO helpful and accommodating!!! He made all of our diner reservations and booked our couples massage on the beach for us. We truly appreciated his assistance with everything. All of the staff were friendly and helpful. The food was amazing and I would recommend staying at the TRS restaurants for all of your dining as there is no comparison to the quality at other Palladium restaurants. Definitely go to the Chic Cabaret show- it was AMAZING!!! HIGHLY recommend TRS Turquesa to all.
Stayed 5 nights in Mar 2024
Response from Julissa Mota E-Butler on 30 Mar 2024
Dear Stephanie, ,Thank you for sharing your feedback with us. We greatly appreciate your positive comments regarding Rodney. We are thrilled to hear that he provided you with excellent assistance during your stay. Delivering exceptional service to our guests is our top priority, and we will be sure to pass along your kind words to him. We are delighted that he was able to enhance your experience with us, and we hope to have the pleasure of welcoming you back in the future for another memorable stay. Best regards

4/10 Poor

Jim Ngoc Thang

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Julissa Mota E-Butler on 30 Mar 2024
Dear Jim, Many thanks for choosing us as your host for the delight of a dream vacation. We are happy to know that your stay has been very positive, and we look forward to hosting you again in this heavenly corner of Punta Cana. Kind regards!

10/10 Excellent

Maria

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Julissa Mota E-Butler on 28 Mar 2024
Dear Maria, Many thanks for choosing us as your host for the delight of a dream vacation. We are happy to know that your stay has been very positive, and we look forward to hosting you again in this heavenly corner of Punta Cana. Kind regards!

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Julissa Mota E-Butler on 28 Mar 2024
Dear Sally, Many thanks for choosing us as your host for the delight of a dream vacation. We are happy to know that your stay has been very positive, and we look forward to hosting you again in this heavenly corner of Punta Cana. Kind regards!

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2024
Response from Julissa Mota E-Butler on 27 Mar 2024
Dear Brandon, Many thanks for choosing us as your host for the delight of a dream vacation. We are happy to know that your stay has been very positive, and we look forward to hosting you again in this heavenly corner of Punta Cana. Kind regards!

10/10 Excellent

Kelsey-Ann

Stayed 7 nights in Mar 2024
Response from Hospitality Sr. Advisor on 7 Apr 2024
Dear Kelsey-Ann,We greatly appreciate your rating; thank you for choosing us. It is a pleasure to note that your experience was to your satisfaction. We will be attentive to your next visit to this vacation paradise in Punta Cana.Kind regards,Y. JiménezHospitality Sr. Advisor

8/10 Good

Emily, Boston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large property with lots of dining and drinking options. Very clean and well maintained. While there were daily activities, there wasn't an easy way to find out what happened at all the properties each day as the app was lacking.
Stayed 5 nights in Mar 2024
Response from Julissa Mota E-Butler on 11 Mar 2024
Dear Emily, we would like to express our sincere appreciation for choosing TRS Turquesa Hotel for your recent stay and for taking the time to share your feedback with us. We value your input, as it assists us in our ongoing efforts to enhance our services and guest experiences. We are committed to providing a more efficient and enjoyable stay for our guests in the future. We hope you might consider giving us another opportunity to provide you with a more pleasant experience at TRS Turquesa Hotel in the future. Please do not hesitate to reach out to us with any further needs or comments you may wish to share. Sincerely,

10/10 Excellent

Katie Rauschenberger

Stayed 7 nights in Mar 2024
Response from Julissa Mota E-Butler on 28 Mar 2024
Dear Katie, Many thanks for choosing us as your host for the delight of a dream vacation. We are happy to know that your stay has been very positive, and we look forward to hosting you again in this heavenly corner of Punta Cana. Kind regards!

8/10 Good

michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Store was outrageous expensive. People kept trying to reserve chairs yet didnt show for hours
Stayed 11 nights in Feb 2024
Response from Julissa Mota E-Butler on 6 Mar 2024
Dear Michelle,we would like to express our sincere appreciation for choosing TRS Turquesa Hotel for your recent stay and for taking the time to share your feedback with us. We value your input, as it assists us in our ongoing efforts to enhance our services and guest experiences. We are committed to providing a more efficient and enjoyable stay for our guests in the future. We hope you might consider giving us another opportunity to provide you with a more pleasant experience at TRS Turquesa Hotel in the future. Please do not hesitate to reach out to us with any further needs or comments you may wish to share. Sincerely,

10/10 Excellent

Natalie

Stayed 14 nights in Feb 2024
Response from E. Cordero Guest Satisfaction Lead on 20 Mar 2024
Estimado Natalie,Gracias por tomar el tiempo para compartir su opinión sobre su reciente estancia en TRS Turquesa Hotel. Nos complace saber que su experiencia mereció una calificación perfecta de 5 sobre 5.Es un honor para nosotros saber que disfrutó de su tiempo con nosotros y que su estancia cumplió con sus expectativas. Nuestro objetivo es proporcionar a todos nuestros huéspedes con un servicio excepcional y una experiencia inolvidable, y nos alegra saber que logramos alcanzar esto durante su visita.Agradecemos sinceramente sus amables palabras y su recomendación. Esperamos tener el privilegio de darle la bienvenida nuevamente en el futuro para otra estancia igualmente excepcional en nuestro hotel.Atentamente,

6/10 Okay

Yvette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
So TRS has taken several of the perks you usually receive and now you need to pay an extra $100 per night to get them. Absolutely Unacceptable. We did not receive any upgrade for VIP, in fact we requested poolside room, and they put us in a garden view with a view of a tree. The sewage smell was overpowering. They now charge $55 for Caribbean lobster, a huge rip off. They all now charge for their super bowl party $50. This has become a money grab resort. Our butler showed up on day 1, never made any reservations for us, we never heard from hm again, we called him 3 times with requests he never filled any of them. They do not enforce pool rules, people smoking in pool, ficking ashes in pool. the main pool is so quiet no music nothing!!! BORING BORING BORING We will not be back to this property.
Stayed 7 nights in Feb 2024
Response from Julissa Mota E-Butler on 18 Feb 2024
Dear Yvette, Thank you for rating your recent stay in our TRS Turquesa Hotel.We are pleased to have been chosen as your vacation home, however, we regret that we did not achieve the highest review for our services, as it confirms that your experience was not optimal. We look forward to the opportunity to change your impression of our resort.Kind regards!

6/10 Okay

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are all very friendly. Great pools and service was exceptional. Edward our butler was so nice and helpful.
Stayed 4 nights in Feb 2024
Response from E. Cordero Guest Satisfaction Lead on 17 Feb 2024
Dear Kevin,Thank you for taking the time to share your feedback on Expedia regarding your recent stay at TRS Turquesa Hotel. We are pleased to learn that you found our staff to be very friendly, enjoyed our great pools, and experienced exceptional service.It's especially rewarding to hear about the positive impact Edward, our butler, had on your stay with his kindness and helpfulness. We will ensure that your commendation reaches Edward to acknowledge his outstanding service.Your detailed feedback is invaluable as we continuously strive to enhance our guest experience. We appreciate your positive comments and are grateful for the opportunity to host you during your time at TRS Turquesa Hotel.Thank you for choosing our hotel, and we look forward to the opportunity to welcome you back and ensure your next visit is even more memorable.Best regards,

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Julissa Mota E-Butler on 20 Mar 2024
Thanks a lot for your kind attention, hopping to see you back soon.Best Regards

10/10 Excellent

Claire, Bethesda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Dec 2023
Response from Julissa Mota E-Butler on 2 Feb 2024
Thank you for your rating, it is very important to us!

6/10 Okay

William

Liked: Staff & service
Stayed 4 nights in Dec 2023
Response from Hospitality Sr. Advisor on 1 Feb 2024
Dear William, Thank you for rating your recent stay in our TRS Turquesa Hotel.We are pleased to have been chosen as your vacation home, however, we regret that we did not achieve the highest rating for our services, as it confirms that your experience was not optimal. We also regret not having substantial feedback as to the reasons why, in order to continue to improve our standards.We look forward to the opportunity to change your impression of our resort.Kind regards! Y. JiménezHospitality Sr. Advisor

10/10 Excellent

Tamara

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Jul 2023
Response from Hospitality Sr. Advisor on 30 Jan 2024
Estimada Tamara, Muchísimas gracias por darnos el gran privilegio de ser su anfitrión durante su estancia en este bello paraíso del caribe.Nos complace haber alcanzado la máxima puntuación al calificar nuestros servicios, pues es siempre nuestro objetivo lograr una experiencia de vacaciones inmejorable superando las expectativas de nuestros huéspedes. Esperamos tener la oportunidad de darle la bienvenida de nuevo para una mejor e increíble experiencia en nuestro complejo.¡Mis mejores deseos! Y. JiménezHospitality Sr. Advisor

10/10 Excellent

Amy

Stayed 5 nights in Jan 2024
Response from Hospitality Sr. Advisor on 20 Mar 2024
Dear Amy, We greatly appreciate your rating; thank you for choosing us. It is a pleasure to note that your experience was to your satisfaction. We will be attentive to your next visit to this vacation paradise in Punta Cana.Kind regards,Y. JiménezHospitality Sr. Advisor

8/10 Good

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible service, great food (dishes at both the buffets and a la carts had many more hits than misses). Only critiques are that they have begun bundling premium amenities as a single, multi-day package instead of allowing us to book individual experiences. Also feel obligated to mention that I did get a very minor chemical irritation from our pillows. Glad they're clean but ouch. Overall, would very strongly recommend.
Stayed 6 nights in Jan 2024
Response from Julissa Mota E-Butler on 24 Jan 2024
Dear Chris,we would like to express our sincere appreciation for choosing TRS Turquesa Hotel for your recent stay and for taking the time to share your feedback with us. We value your input, as it assists us in our ongoing efforts to enhance our services and guest experiences. We are committed to providing a more efficient and enjoyable stay for our guests in the future. We hope you might consider giving us another opportunity to provide you with a more pleasant experience at TRS Turquesa Hotel in the future. Please do not hesitate to reach out to us with any further needs or comments you may wish to share. Sincerely,

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Hospitality Sr. Advisor on 18 Jan 2024
Dear Michelle,Thank you very much for giving us the honor of being your hosts during your visit to this beautiful Caribbean paradise.The ratings and comments provided by our guests are of vital importance to us, as it is the best way to know if we are on the right track. Thank you for giving us five stars!Kind regards! Y. JiménezHospitality Sr. Advisor

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Julissa Mota E-Butler on 18 Jan 2024
Thank you for your review, it is very important to us!

10/10 Excellent

Stacie

Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2024
Response from Julissa Mota E-Butler on 17 Jan 2024
Thank you for your review, it is very important to us!

10/10 Excellent

Maurice

Stayed 4 nights in Jan 2024
Response from Julissa Mota E-Butler on 14 Jan 2024
Thank you for your review, it is very important to us!

10/10 Excellent

Joel Andre Martinez

Stayed 4 nights in Jan 2024
Response from Juan Carlos Cedano Butler team on 8 Jan 2024
Thank you for your review, it is very important for us!

6/10 Okay

Angela Denise, Indianapolis

Travelled with family
Disliked: Staff & service
My butler service was very poor, never responded to my wants for towels and blankets
Stayed 5 nights in Dec 2023
Response from Hospitality Sr. Advisor on 6 Jan 2024
Dear Angela Denise,Thank you for choosing us as your host hotel. Your feedback is invaluable, and we deeply regret any inconvenience caused during your stay. In terms of our butlers, we sincerely regret what has occurred. Permit us to inform you in advance that we are placing serious efforts and constant training on our butler service as this is a core experience of our TRS Turquesa. Therefore, we are confident that you will perceive an improvement in future visits to our premises.We value your preference and hope to have the opportunity to welcome you back, providing you with the exceptional experience we strive to deliver.Kind regards! Y. JiménezHospitality Sr. Advisor

4/10 Poor

Erica

Travelled with partner
Disliked: Staff & service, amenities
Staff was not accommodating to what we needed in the room or to help us. The room, the toilet smelled like a porta potty and it’s in a stall. The door does not go to the ceiling or the floor so you hear everything. The terrace and jacuzzi smelled like cat piss. There were Ferrell cats running around the property. And homeless random dogs running around their beach. With soliciting on the beach, for pictures, excursions, hair braiding and drugs. We were solicited for time shares every time we walked up to main lobby. There were bugs everywhere biting us. You cannot ride any golf cart to the other restaurants or resorts. You have to wait for the TRS car. Which the resort calls. We waited so much and at the farthest resort they would not come get us, we had to get a golf cart to another resort that was closer. The spa was nice hydrotherapy was nice. One massage was normal. The other bruised my back. I told the women it was too hard 4 times. The restaurant in the resort is mainly seafood and there is only one. You have to exit and ride the golf cart to eat somewhere else. The room service was good but if you order outside of their hours they charge you $17. So it’s not 24 hours and all included. Only during their hours.
Stayed 4 nights in Dec 2023
Response from Juan Carlos Cedano Butler team on 31 Dec 2023
Dear Erica,We would like to thank you for your feedback, the management is aware of your review and we will be working to improve our services.

8/10 Good

Wahalatantrige

Travelled with family
Liked: Cleanliness, staff & service, amenities
D.R. is known for scams. Don't get caught with the membership scam at the start of the stay from the hotel. Facility is good. Shower water slows in the day. Morning and night it was good. In-inclusive food is known for not good. This place is above average. Country and beach are great. Overall, above average good stay.
Stayed 4 nights in Dec 2023
Response from Juan Carlos Cedano on 29 Dec 2023
Thank you for your review, your feedback is very important to us!

8/10 Good

MERVIN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Julissa Mota E-Butler on 28 Dec 2023
Dear Mervin,Thank you for your feedback, your review is very important for us!

6/10 Okay

Igor

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall, the property is very nice, the staff was very friendly, pleasant and helpful, the amenities are absolutely amazing. The stay would be great if it was not for an incident in Kusko restaurant where we discovered a piece of glass in ordered food while chewing it. This ended up for my husband being hospitalized.
Stayed 9 nights in Dec 2023
Response from Juan Carlos Cedano Butler team on 27 Dec 2023
Dear Igor,Thank you for your feedback, your review is very important for us!

8/10 Good

Digant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Juan Carlos Cedano butler team on 25 Dec 2023
Thank you for your review, it is very important for us!

6/10 Okay

Melanie

Liked: Staff & service
Stayed 6 nights in Dec 2023
Response from Juan Carlos butler team on 23 Dec 2023
Thank your for your review, it is very important for us!

8/10 Good

Ruslan

Stayed 7 nights in Dec 2023
Response from Hospitality Sr. Advisor on 31 Jan 2024
Dear Ruslan, Thank you for choosing us.We appreciate the time you spent rating our property. We are honored to hear that your overall experience was satisfactory. We look forward to your next visit and hope to reach your maximum satisfaction.Kind regards,Y. JiménezHospitality Sr. Advisor

8/10 Good

Daniel, Mather

Travelled with group
Liked: Cleanliness, staff & service, amenities
Great customer service
Stayed 4 nights in Nov 2023
Response from Juan Carlos Cedano Butler team on 21 Dec 2023
Thank you for your review, it is very important for us!