The beach was really awesome, so big, clean, you never felt crowded. I travel with kids and I wouldn't really call it a family hotel. It is great if you stay within the kids pool (very cool) and kids area, but the other pools not so much for kids....kind of inappropriate contests for kids, big groups of adults drinking and having a good time, not aware that there are kids around them. People can smoke at the pool and other areas.
It is truly an all inclusive hotel, the food was great, 9 restaurants with food from around the world, you have to try Zen and Ipanema for dinner.
You have to try the spa, you can use hotel credits so you only pay 20% for service fee and it is a truly spa experience, before your massage you spend one hour going to the different treatments and rooms
One night we didn't have hot water in the room, few nights we were woke up by the smell of smoke (they said that it was outside the property) and few other days we were woke up by people working outside our room before 6 am
The staff was great, always in a good mood and happy to help.
Comment from Hotel Management
23-Apr-2018 by Hard Rock Hotel & Casino Punta Cana, Hotel Management
Thank you for taking the time to write such a glowing review! We were pleased to read you were impressed with our spa and all what we have to offer. Thanks for your observations, we have shared it with our entire team for a proper follow up. We look forward to seeing you again! Rock On!
“This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana.”