Not what we expected for this resort
This is a mega resort so unless you want to walk 6-7 miles a day back and forth to your room, eating, beach, pools, front desk, etc.....this isn't the resort for you. They do have a trolley that runs 24/7 but having to wait for it in the heat and sometimes it's not the right one or too full we would give up and start walking. Locked out of room 3 times and had to wait for them to fix battery on lock. Food was "okay", nothing spectacular. Pools close at 6, including bars so wasn't too happy about that. Beach was beautiful. We used our room credits one day for a Bali bed but they are too far from the water. We stayed maybe an hour and went to the pool where we could cool down if we wanted to. We paid extra for an upgraded room and it was the same as all the other rooms, no ocean view. There are no ocean/beach front rooms. This is a party resort, very loud. Great if you have kids because they seem to have lots for three to do. The Rock Spa was wonderful! I did do that every day.....do the hydrotherapy before your services it's worth it. We wished we had booked the Zoetry instead, boutique hotels are more our style!
Comment from Hotel Management
05-Jul-2016 by HRHCPuntaCana, Hotel Management
We would like to express our sincerest apologies regarding the inconveniences you experienced during your stay with us, Kasey. We can assure you these occurrences are not up to our normal standard of excellence and would like the opportunity to present you with a more refined experience on a future stay.
“This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana.”