Ratings based on 1,410 Verified Reviews

4.2 out of 5
81% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
2out of 5
by A verified traveller

Servicios

Posted 16-Jan-2017
Pésimo servicio, pésima atención. Una decepción total.
4out of 5
Recommended
for Everyone
by A verified traveller

Nice resort

Posted 11-Jan-2017
It is a very good resort, the staff very kind, rooms were clean and the beach closeby
3out of 5
by A verified traveller from NY

food is not good. good thing i dont have to pay

Posted 05-Jan-2017
rooms are old. AC does not work well. i complained a few times, didnt really seem like they did anything to fix it. staff is not as friendly and they seem lazy, not all atleast. they are only good to you when they are trying to sell something, like their membership. after.. they dont help u as much. elevator dont work all the time. food is not great. they serve mostly mexican, ur not even in mexico. didnt even get to eat authentic spanish food. the only thing nice is the beach. boring at night-maybe because i went in december. i dont know if they have more activities inside the resort during the summer months at night. customer service is not good.
5out of 5
Recommended
for Families
by A verified traveller from Bucks County, PA

Great Family Christmastime Vacation

Posted 03-Jan-2017
Pros: Everything we needed was right on campus.
Cons: Timing of maid service was inconsistent.
Location: We mostly stayed on campus. We went off site for Christmas dinner and it turned out to be too far away.
The Hard Rock was wonderful! Customer service everywhere---the staff is so responsive, was excellent and all-inclusive is the way to go! Rooms (two double beds) were gorgeous! The best restaurants were Los Gallos, and Zen. Best brunch is a Ciao. The casino was perfect for folks who don't gamble much. The beach is beautiful, and the pool areas very nice. The resort puts on some kind of special dinner or live music event nearly every night. Although the place looks huge on line, it is very easy to get around on foot. On the downside, food at the pool snack bars was pretty mediocre and the restaurant Ipanema was a disappointing--not a real Brazilian steakhouse. We would go back in a second.
4out of 5
Recommended
for Everyone
by A verified traveller from Boston

Loved the staff and the spa!

Posted 01-Jan-2017
Location: No need to leave the resort...everything is there!
The staff was amazing! So helpful and fun! The spa was fabulous, I would go back for the spa. The food is what you would expect at an all-inclusive, some spots better to eat at than others... Huge resort but small golf cart trains that took you around, we never waited more than 5 minutes for one, if you feel like walking go for it, the trains were fun and you could get anywhere. I had no high pressure sales pitch at all. A few issues...because this was not a cheap trip....the room was never cleaned until after 4:30, which was late, coming home from the beach or pools just wanted a clean room and a shower. If I went back I would ask them to make sure my room was cleaned earlier, the cleaning girls were lovely just wish they had come when we were out all day. The techno music was blaring EVERYWHERE! Since it is the Hard Rock it would have been cool to listen to rock once in awhile..the Beatles, Grateful Dead, Janice etc. but that could just be me..techno blaring all day and night is not my thing. I would go back!
5out of 5
Recommended
for Everyone
by A verified traveller from A

Christmas beach trip

Posted 01-Jan-2017
Beautiful resort with lots to do. The place is very large and sometimes you do a lot of walking because waiting for the trams takes too long. Do not get suckered into sales pitch it wastes some of your time and then if you buy the one time promotional vacation when you get home to book it they tell you the location (Cancun) you wanted isn't available after we were told it would be and it was printed on the brochure. But I would definitely go back and recommend to friends.
5out of 5
Recommended
for Everyone
by A verified traveller

perfect family vacation

Posted 01-Jan-2017
Something for everyone. Numerous food options. Nightly entertainment needs some help
5out of 5
Recommended
for Everyone
by A verified traveller

Las instalaciones preciosas y la comida exquisita

Posted 30-Dec-2016
El personal se desvivia por agradarnos. Todo el servicio fue de excelencia. El cuarto supero nuestras expectativas. Excelente servicio!!!
5out of 5
Recommended
for Everyone
by A verified traveller from Belmont, NC

2016 Caribbean Christmas

Posted 30-Dec-2016
This resort was amazing from the moment we arrived! We were greeted at check in with a glass of champagne. All of the staff memebers were so very helpful and nice. This truly is an inclusive resort. There was food and drinks and activities everywhere and all was included. There were 6 of us from age 68 to 13 and everyone of us had an amazing time.
4out of 5
Recommended
for Everyone
by A verified traveller from vancouver BC

Beautiful beachfront hotel

Posted 29-Dec-2016
Pros: Cleanness
Cons: Give some taste to foods and make sure staff are taken care of so they can treat guests more pleasantly
Location: We didn't leave the resort
Food wasn't very impressive for a hotel like this, not all the staff were very happy or friendly but overall it's a nice hotel.