Ratings based on 1,270 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
81% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveller from NH

Beautiful hotel with fantastic service

Posted 01-May-2016
Staff, food, rooms, beach and pools are great. Casino has new management and is very expensive to play. If you want casino entertainment, you'll have to take a cab to another hotel
5 out of 5
by A verified traveller

Posted 25-Apr-2016
Everyone was friendly and helpful! Our second trip to the Hard Rock and plan to return.
Comment from Hotel Management
25-Apr-2016 by HRHCPuntaCana, Hotel Management
We’re head over heels to read this was your second visit and that you enjoyed your vacay so much that you’re coming a third time! We can’t wait to see you again! Rock On! “This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana.”
5 out of 5
by A verified traveller from Halifax, NS Canada

Exceeded our expectations

Posted 24-Apr-2016
Pros: Great facilities, great staff. Great food.
Cons: More options for kids with the resort credits program.
Location: Not a lot to see outside the resort. We drove to Punta Canada and checked out the San Juan Shopping centre and had a look around for a few hours.
Hotel was fabulous. Travelling by myslf with two teenage daughters. Beach beautiful, clean and not busy. Tons of chairs etc. if you want them. Pools very nice. Resorts grounds are spectacular. Food was fabulous... we had never stayed at an all inclusive before and this was a great first experience. Staff were very friendly and helpful. We had travelled to Atlantis Resort in Bahamas a few years ago and I was completed offended by how obnoxius everyone was with their hand out for tips... at the Hard Rock, you don't mind tipping because staff are so great and aren't asking for it. Resort cedits arent as easy to use as one might hope, but we did schedule a snorkelling excursion through the resort credit program that was very nice. All in all, we hope to return sometime soon.
5 out of 5
by A verified traveller

Posted 23-Apr-2016
Awesome hotel. Good choice of restaurants, pools. Staff was wonderful. It's just such an expansive resort that it's a little confusing to get around. But shuttles do run continuously. My only disappointment is that you have to leave resort to do any water activities. Don't mind paying for snorkeling, etc but didn't like that there weren't any of the "extras" available right there.
Comment from Hotel Management
25-Apr-2016 by HRHCPuntaCana, Hotel Management
Thanks so much for reviewing us and for taking the time to craft such a Rockin’ review! We’re thrilled to read you were impressed with our service, restaurants and pools! We would love to have you back again soon! Rock On! “This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana.”
4 out of 5
by A verified traveller

Great hotel, great people

Posted 21-Apr-2016
Very happy staff, felt super welcome everywhere we went. Very close to the beach which also was amazing clean, water was beautiful
Comment from Hotel Management
25-Apr-2016 by HRHCPuntaCana, Hotel Management
We’re also very happy that you felt welcome at all times, Rock Star! Thanks for posting the picture with your review as we look forward to hosting you soon! Rock On! “This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana.”
5 out of 5
by A verified traveller from canada

Great vacation

Posted 20-Apr-2016
We stayed in building 1A . It was close to food and the Eden pool which was great for us. It was a long maybe 10 minute walk to the lobby but we didn't mind. Service was excellent, food was good. Entertainment was awesome!!!!! Worth the money!!!!
Comment from Hotel Management
25-Apr-2016 by HRHCPuntaCana, Hotel Management
Thank you for the 5-Star review, Chris! We’re happy to know you enjoyed your room location and our Hard Rockers We appreciate your comments on our décor as every detail was carefully selected to make us what we’re today! We would love to have you back again! Rock On! “This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana.”
5 out of 5
by A verified traveller

Staff needs a course in hospitality

Posted 19-Apr-2016
Hotel is immaculate beautiful great the staff needs work needs class in hospitality
Comment from Hotel Management
25-Apr-2016 by HRHCPuntaCana, Hotel Management
Hi Rock Star thanks for staying with us and leaving this glowing review! We’re so glad you had a blast and we hope to see you soon! Rock On! “This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana.”
5 out of 5
by A verified traveller

Posted 18-Apr-2016
Excellent. Great beach, staff, food - a thoroughly enjoyed experience. Would recommend
Comment from Hotel Management
25-Apr-2016 by HRHCPuntaCana, Hotel Management
Thanks for your review, Rock Star! We’re pleased to know we got to impress you and that you recommend us! Come back soon! Rock On! “This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana.”
1 out of 5
by A verified traveller from Toronto

Full of mosquitos

Posted 17-Apr-2016
Full of mosquitos, broken down elevators, over-crowded restaurants with long wait times! Lousy food in buffet, shrimps full of sand!
Comment from Hotel Management
25-Apr-2016 by HRHCPuntaCana, Hotel Management
Dear Vik, thank you for taking the time to share your comments. We apologize for the inconveniences you experienced while you were with us and we hope that you can give us another try to truly impress you. “This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana.”
3 out of 5
by A verified traveller

Room

Posted 17-Apr-2016
Long walk for elderly.building numbers confusing.clean room alittle better.too much dust fingerprints
Comment from Hotel Management
25-Apr-2016 by HRHCPuntaCana, Hotel Management
Hello mo, thank you for the honest feedback, we were pained to read that you had a few hiccups while you were with us; these were shared with our team so we continue to improve. We hope you can come and visit us again soon. “This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana.”