Fantastic staff, very good experience.
We were assigned a room that was on the corner of the first floor. The walkout balcony/patio was exposed to the pedestrian/tram path. This allowed for no privacy on the balcony, or in the room if the curtains were open. When the bell boy arrived, we asked if we could get a different room, preferably not on the first floor. He made a call, and within 15 minutes had us in a room on the second floor. Note that this is a large resort with many buildings. Most of the balconies from the first floor rooms do open to an asphalt pathway used by patrons, trams and maintenance vehicles. Request a room on the second or third floors if you want privacy. The room has a stocked refrigerator; to ensure it is restocked every day, we had to leave a note for the maid as to what we wanted (beer/pop/water). A walk to the beach from the farthest buildings is 8-10 minutes. Multiple trams run constantly at 10 minute intervals, if you do not want to walk. The beaches are beautiful/clean, and the chairs and cabanas are in excellent working order. Bars (drinks/food) are numerous - lines are minimal for drinks and food at the beach, pools, or the shop areas. When we checked in, we were targeted for a sales pitch by our supposed "concierge". He was a nice person but somewhat deceitful as to his actual intentions. If you allow, this will drag on and waste time better spent at the beach/pool. Just say no. The resort is all inclusive, but tipping appears expected for many services, although never spoken.
Comment from Hotel Management
23-Apr-2017 by Rockstar, Hotel Management
Thank you so much for your perfect 5 stars review, James! We appreciate your wonderful comments We are happy to know you had a blast and hope you really have the time to come back and keep on enjoying of the best stay experience you've ever had again. Our staff is really happy to know that your experiences were as expected. Keep on Rocking!
“This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana.”