Great Beach at Hard Rock Punta Cana
The beach at this hotel is the best beach I've seen in the Dominican Republic. This hotel also has the best spa ever - so do yourself a favor and take advantage of one of their services. Staff at the restaurants were all friendly, helpful, and went above and beyond with respect to service to meet requests made by us. Facility in overall good condition, but starting to show it's age a little since our last visit a few years ago. Feel like there is now too much emphasis on selling their vacation club and upgrade packages...hotel is already a premium all-inclusive...it really should not be necessary to pay more to get more services...bad marketing move in my opinion. Also, received early (prior to 10 a.m.) calls to our room for various reasons every day of our stay -- let vacationing guests sleep in and never call them before noon! Property is huge, but wait for shuttle carts was not usually too long, which is a must to get around. Food quality and selection is average to above average, and is one area the hotel needs to focus improvement efforts on if it is to stay competitive in the market.