Ratings based on 1,336 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
81% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller

Beware of the legendary membership

Posted 30-Aug-2016
Other than the membership everything else was amazing!!!
5out of 5
by A verified traveller from oregon

Nice room close to amenities

Posted 28-Aug-2016
Loved our trip. Great place to stay. I highly recommend this resort! Kids and parents had a wonderful stay!
2out of 5
by A verified traveller

Stay at Punta Cana

Posted 27-Aug-2016
I enjoyed the room although the I found a roach. That was disgusting. The staff were not helpful at all. The only thing I enjoyed was the beach.
Comment from Hotel Management
30-Aug-2016 by HRHCPuntaCana, Hotel Management
Dear guest thank you for the comments you’ve shared about your recent stay. We were dismayed to read that you left our hotel unimpressed due to some of the hiccups you experienced. You may rest assured that we shared your comments with our team and Quality Manager in order for us to improve even more. We thank you for the feedback and hope you’ll give us a second try. “This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana.”
5out of 5
by A verified traveller from philadelphia

Great Hotel

Posted 27-Aug-2016
Pros: What I liked about the hotel was the position it has on the beach it has the best spot. The hotel is kept up very well as well.
Location: Boggie adventures is a great tour as well as swimming with the dolphins.
We had a great experience the stay was amazing. The hotel was by far a standout. The staff was very accomadating and there was a lot to do at the hotel.
Comment from Hotel Management
30-Aug-2016 by HRHCPuntaCana, Hotel Management
Thank you for your recommendations and feedback, jp! We appreciate you taking the time to post and look forward to seeing you again on another stay! Rock On! “This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana.”
5out of 5
by A verified traveller from Toronto, Ontario

Posted 26-Aug-2016
Paradise, nothing negative to say about this place. I would go again to this resort.
Comment from Hotel Management
30-Aug-2016 by HRHCPuntaCana, Hotel Management
Thank you for still having us on your mind Diane! We are delighted you enjoyed your vacation and look forward to seeing you in our Hard Rock Paradise! Rock On! “This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana.”
2out of 5
by A verified traveller from NYC

Overwhelming and massive

Posted 23-Aug-2016
Oro and the casino are the only good parts about this place. There are 10 restaurants and all of them serve garbage. Nothing is fresh in this whole building its gross.
Comment from Hotel Management
30-Aug-2016 by HRHCPuntaCana, Hotel Management
Dear JOHNNY, thank you for your comments on your recent visit to our hotel. While it’s nice to know you liked Oro and the Casino, we were dismayed to read that you didn’t like the food. Our Executive Chef is on top of this in order to verify what happened. Thank you for the comments. “This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana.”
5out of 5
by A verified traveller from Mexico

Excelente

Posted 17-Aug-2016
Location: El paseo en catamaran, el cual es muy recomendable!! PERO va incluido con cena en un restaurant en la playa, sirvieron la PEOR COMIDA!!!
todo el Resort es excelente!!! el servicio de primara, magnificas instalaciones la verdad los dias se pasan volando una semana nunca es suficiente !!!
4out of 5
by A verified traveller

Beautiful hotel

Posted 16-Aug-2016
We had a great time, but I had a issue with having mosquitoes in my room. I called the front desk and the problem was immediately handled . After someone came and sprayed the room, the problem wasn't as bad but I still saw the mosquitoes.
Comment from Hotel Management
30-Aug-2016 by HRHCPuntaCana, Hotel Management
Thank you for your Rockin’ review, Rock Star! We truly appreciate your kind words and we look forward to welcoming you back the next time you are in Sunny Punta Cana! Rock On! “This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana.”
5out of 5
by A verified traveller

Place to go before you die

Posted 15-Aug-2016
Everyone was helpful. Staff was trained verry well. A lot of different activities & excellent food in all the restaurants. Our personal assist Alberto was great always in contact with is helping us get any reservation and any questions we had. Great place
Comment from Hotel Management
30-Aug-2016 by HRHCPuntaCana, Hotel Management
Thank you for acknowledging our Hard Rock Team especially Alberto who went above and beyond, Rock Star! We look forward to welcoming you back for another stay!! Rock On! “This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana.”
5out of 5
by A verified traveller from queens, new york

Best hotel and family vacation ever!

Posted 11-Aug-2016
Everything is excellent about my stay as well as my family! My family love it as well!
Comment from Hotel Management
30-Aug-2016 by HRHCPuntaCana, Hotel Management
Thanks so much for the Raving review, Abid! Come and Rock n’ Roll with us soon! Rock On! “This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana.”