Ratings based on 848 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
88% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from Walden, New York

A Great Family Trip

Posted 29-Aug-2015
The resort was too big for us but we enjoyed all of the pools, shows, and liked our family suite (huge bathroom). Trolly cars were great but fill up fast. Loved the Michael Jackson show. Food was very good overall but Mexican Restaurant was terrible. Staff was wonderful and friendly...very accommodating! Ocean was too rough to swim in along with abundance of seaweed. Fun mini golf course! Met many families on return visit to resort. Will definitely vacstion at another HARD ROCK RESORT!
5 out of 5
Recommended
for Families
by A verified traveller

Excellent food, drinks, beach, pool

Posted 24-Aug-2015
Pros: Food, drinks, pool, beach.
Cons: The beds are TOO SMALL !
Location: There is no need to get out of the resort.
Two bad things: the kids pool needs assistance to keep it clean, people throw stuff into the water and leave empty cups all over the place. The beds are really small, a 5' 10" - 6' 1" guy of around 190-210 lbs can't barely fit with a partner. The shuttle taking you around should run more frequently, especially during peak hours when people are going to the pool / beach and dinner time. The rest is EXCELLENT: eat wisely, pick up the good food / drinks, be selective ! Drink good stuff and slowly, do not get yourself wasted otherwise you will lose 1 1/2 days recovering.
4 out of 5
Recommended
for Everyone
by A verified traveller from Hampton, VA

Not associated with the Hard Rock in Vegas

Posted 22-Aug-2015
Pros: Food was good for an all inclusive. No reservations needed and no long waits for tables. Rooms were nice and updated.
Cons: Water pressure, some areas of the pavement and walking paths were broken up a little. Better casino comp policies and host attention.
Location: Never left the property.
The food was an 8 out of 10 and the service was a 9.5. It was in good shape but was obviously renovated when Hard Rock took it over. Definitely more activity at night than most all inclusives and the casino got pretty full and active. Don't expect comps and service at this casino like a vegas casino though. They aren't motivated by big gamblers and encouraging big play. If you're looking for a fun and outgoing property in the Dominican, this is the one.
5 out of 5
Recommended
for Everyone
by A verified traveller from NYC-USA

although the facilities was very large,

Posted 20-Aug-2015
Pros: the staff very friendly personable and professional! especially the performers. I appreciated their talenat. job well done!
Cons: the shuttle carts- most didn't have lights or horn to worn the guest they were coming-some of the time speeding down the shared path! and a check list
Location: pools, disco, casino, the show place, resturants. The Isla was excellent. Mr. Avila worked well with his staff and the Chief Francis
I di have to do a lot of walking to get to and from all my destinations. carts were provided for guest but they were always packed! I didn't mind getting lost around the hotel, I discovered a lot of places there .... the food (all three meals ) were excellent and more over was the snack stands provided were great. I ran into a few minor issues but nothing I couldn't handle, like coffee stires, wash clothes, no TV services due to electrical issues, nor phone on the night table wasn't working!
2 out of 5
by A verified traveller from new york

Overpriced for the amenities

Posted 19-Aug-2015
Nothing for kids and anything to do was more money so not really all inclusive. No water activities. Miniature golf which was so tiny costs 15 dollars a person. I would not stay here again
4 out of 5
Recommended
for Everyone
by A verified traveller from New York

Ls Vegas Hotel on the beach

Posted 18-Aug-2015
Pros: The resort is very clean and rooms are very large and comfortable. Wifi is very good throughout the resort.
Cons: I wish the hotel would allow dinner reservations. Waiting for up to 2 hours to get into a restaurant is unacceptable to me!
Location: Huge resort on a great beach, waves were big so could be too much if you have young children.
Just returned from 5 days at the Hard Rock, and was very pleasantly surprised by the Hotel. Whilst the Hotel is truly enormous there never seemed to be too many people. We were also able to get pool and beach chairs where we wanted to sit for the day. There is a trolley system that runs throughout the resort which was great as it really does not matter where you stay you will always be going from one end of the resort to the other. If there was one issue we had we learn't pretty quickly that the resort credit activities get booked up immediately so you much choose and book what you want to do. I highly recommend the Moon Rockers a 4 x 4 buggy ride on the beach (can be rough) so if you have back issues may not be good for you. Credits can also be used in the Spa. Nicest spa I have ever seen at any hotel!!!! Lastly, as long as you went to dinner by 7 the lines were not bad at the restaurants, but you go any later you could wait up to 2 hours!!!!
3 out of 5
by A verified traveller from Massachusetts

Nice hotel with some terrible issues

Posted 18-Aug-2015
First off check in was terrible took forever. Then when we got to our room the toilet was broken called for service. They took 24 hours to come the toilet didn't work the entire time. They "fixed" it. Needless to say didn't work for the entire trip. Literally couldn't flush the toilet. The rest of vacation was great the entertainment staff,bartenders and waiters were amazing. But again at check out we were charged $72 for club ORO and we never went. They would not let us check out until payed. Horrible customer service
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-Aug-2015
Would highly recommend this resort to everyone ! Friendly staff amazing food!
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent vacation with Amazing staff

Posted 16-Aug-2015
Pros: The staff was definitely the best at the hotel.
Recently my good friend and I visited the Hard Rock (8/3-8/10). I cannot say enough good things about resort and especially the staff. The entertainment crew was awesome and we always had a great time with them (Shout out to Ricky and Vilbrum). Martina and Diana were so attentive at the central pool and treated us so well. We also enjoyed the casino (especially having Johan and David as bartenders) and Oro (the club). However, by far the best two staff members were Kelly and Anyelina from Ciao restaurant. They were amazing. The customer service they provided made our experience all the better. Every day we were greeted at the restaurant with a huge smile and hugs from both. They were truly kind and welcoming to every customer and would go out of their way to accommodate everyone. They handled the busyness of the restaurant with ease and were both always in such a good mood. We literally went to the restaurant just to see them. Our last breakfast they set up a beautiful table for us with rose petals. The Hard Rock is so lucky to have these two ladies working at the resort. I am going to miss them so much. I would like their supervisor to know how wonderful these two ladies were. Also, Winder (server) was great at Ciao and was very attentive. We will truly be back next year and I cannot wait to see everyone who made our trip so memorable (especially Kelly and Anyelina). Love you girls!!!!!!!!!!! -Kelly S. (New Jersey) http://www.tripadvisor.com/ShowUserReviews-g3176298-d1076
4 out of 5
Recommended
for Everyone
by A verified traveller from Charlotte, NC

Great Resort. Except Sales Meeting Trick

Posted 14-Aug-2015
Pros: We enjoyed everything the hotel has to offer.
Cons: Stop the backhand tactics to trick guests to attend the high pressure sales meeting for memberships.
Location: We went for a quick 4 night beach get away so didn't venture out. Beach, pools and plenty of entertainment within the resort.
-Beautiful beach -Fantastic room... great service from our personal butler. -Great facilities and entertainment (pools, beach service, bar, night club, casino, entertainment e.g., bands, music) -Good food considering it is an all inclusive hotel. Some of the meals were excellent. Plenty of food and booze. -Good service overall (check-in could have been a bit faster). -I am not taking points away from the service as the staff were generally good, but I hated the way they trick you to attend a membership sales meeting which turns out to be your typical high pressure sales job. My wife got tricked so I attended and had to control myself to not offer a few choice words to the sale staff.