Ratings based on 1,492 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
Recommended
for Everyoneby A verified traveller from PR
Excellent close tonthe beach
Posted 22-Jul-2017Excellent service, and accompdations, the staff deliver quality an d excellence.
The area and rooms optimim clean.
Comment from Hotel Management
22-Jul-2017 by HRHCPuntaCana, Hotel Management
Thank you for acknowledging our impeccable customer service, Hector! We appreciate you taking the time to let us know you liked our lovely suites along with our gorgeous beach! Thanks for recommending us and we look forward to welcoming you back for a second visit soon!! Rock On!
“This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana.”
Recommended
for Everyoneby A verified traveller
Posted 22-Jul-2017
Nice but man.too many bugs
Food is great
Staff is great
AC in rooms are so so
Comment from Hotel Management
22-Jul-2017 by HRHCPuntaCana, Hotel Management
Hey Rockstar, we are pleased to read to you enjoyed the attentive service provided by our team! We would like to apologize for the inconvenience you encountered with the insects, this is something that we’re addressing and are doing some maintenance around so our Quality Manager has been made aware of your comments. We all look forward to hosting you again real soon for more fun in the sun! Rock On!
“This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana.”
Recommended
for Everyoneby A verified traveller
On private beach with multiple swimming pools
Posted 22-Jul-2017Excellent hotel with lots of amenities and activities. Does not have any activities going on at baby sitting station. Other than this one small disadvantage, over all stay and hotel is 5 star
Comment from Hotel Management
22-Jul-2017 by HRHCPuntaCana, Hotel Management
How nice to know that we got to win you over with our different restaurants, our impeccable service and numerous pools, SP! We have shared your remarks with the involved departments for the proper follow up. We hope to welcome you back real soon! Rock On!
“This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana.”
Recommended
for Everyoneby A verified traveller
Great place to stay
Posted 17-Jul-2017Hard Rock has so much to offer in a bunch. The only downfall is the resort is very big compared to the other ones I have stayed in the past. You're either far from the pool and close to the lobby or you're close to the lobby and far from the pool. Besides that Hard Rock is an awesome resort with a diverse crowd and so much to do throughout the whole day
Comment from Hotel Management
17-Jul-2017 by HRHCPuntaCana, Hotel Management
Thank you for your review, Rockstar! We cannot wait to have you back, so come soon!!
"This Review was responded to on behalf of the General Manager of Hard Rock Hotel and Casino Punta Cana"
by A verified traveller from Andrade
Entertainment not so good
Posted 13-Jul-2017Not all inclusive like advertised and room with too many issues
Comment from Hotel Management
14-Jul-2017 by Hard Rock, Hotel Management
Thank you for your comments. We sincerely regret any inconveniences presented during your stay. We have share your comments with all the involved departments for a proper follow up. We remain at your disposal.
“This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana.”
by A verified traveller from Andrade
Terrible room
Posted 13-Jul-2017Jet tub not working, tv remote not working, no hot water the first day, water filtration from the shower to the floor, ac not cooling properly
Comment from Hotel Management
15-Jul-2017 by HRHCPuntaCana, Hotel Management
Thank you so much for taking the time to share a review with us. We are sorry to hear that our hotel was not what you expected during your stay. Our apologies for the inconveniences you experienced with the maintenance of the room. This is something that we’ll be sharing with the appropriate departments so we can continue to improve. We thank you for the comments and hope that you can give us another try.
“This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana
Recommended
for Everyoneby A verified traveller from New York
Awesome hotel. Nice rooms.
Posted 10-Jul-2017My family and I had a blast and so did the rest of the party. I had recommended a punta cana destination wedding to my co-worker and I'm glad they chose the hard rock punta cana. They only complaint I have is the cart tranportatiom within the hotel. Way to slow. They need more carts so that the wait is shorter
Comment from Hotel Management
11-Jul-2017 by Hard Rock, Hotel Management
Wow, it is wonderful to learn that you and your family had a blast in our sunny resort. Thank you so much for recommending us!! You rock!
“This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana.”
Recommended
for Everyoneby A verified traveller from NC
Very easy to navigate,trolley drivers a great help
Posted 09-Jul-2017
Pros: Loved it all
Location: Our shuttles to and from airport were on time and worry free....never had to leave the resort....would need weeks to see and do all activities
The room was great and very comfortable...staff in all parts of the resort very helpful and friendly!!
Comment from Hotel Management
20-Jul-2017 by Hard Rock, Hotel Management
Thank you so much for your lovely comments, we truly hope to welcome you back soon. Rock on!
“This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana.”
Recommended
for Everyoneby A verified traveller
Excellent resort, great staff
Posted 08-Jul-2017Excellent hotel, nice staff, great entertainment
Awesome beaches
Comment from Hotel Management
11-Jul-2017 by Hard Rock, Hotel Management
Thank you so much for your comments, they are much appreciated. We are happy to know that you has an excellent vacation here in Hard Rock Punta Cana. Keep rocking!
“This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana.”
Recommended
for Everyoneby A verified traveller from Richmond ,VA
Nice clean hotel
Posted 07-Jul-2017
Pros: Beaches, Pools ,food
Cons: More trolleys
Location: Plenty to do on property , love the beach / water
Very nice beach and hotel , our second time at this Hard Rock Punta Cana in as many years , good food and entertainment , excellent 4th of July celebration , very good stay, nice airport , (bad experience flights in and out) damage baggage ,items missing ,ticket agent (problems)
Comment from Hotel Management
08-Jul-2017 by HRHCPuntaCana, Hotel Management
Thank you so much for all the amazing praises, Thomas! We were excited that this was your second trip and we’ll keep our fingers crossed to have you back a third time! Thank you for recommending us and we hope you come back soon! Rock On!
“This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana.”
