Nicest resort in Punta Cana
We've visited other top resorts in Punta Cana and the Hard Rock is far better than the others. The staff is outstanding. Every single person was helpful, happy, spoke some English, and seemed intent on making sure we were happy. Tipping isn't expected but passing out tips for drinks & great service was something we wanted to do and seemed very appreciated. With 9 restaurants, some cater more to families (Mexican, Italian, pizza, Marketplace) but the others are quieter and more upscale. I had excellent sushi at Zen, the Brazilian meats at Ipenema were fabulous and Toro had great beef. The Marketplace restaurant is often full of loud children but the food is excellent and the staff takes pride in their food presentation. Things I wish I'd known: bring a pile of dollar bills (not always easy to get change), have earphones ready to wear at the pool for groups that get loud, and have earplugs because everything is great about the rooms except the fact that you can hear everything going on in the next room
Comment from Hotel Management
21-Mar-2017 by HRHCPuntaCana, Hotel Management
Thank you so much for your wonderful comments, Dale! We’re so happy to hear you had such a great time staying with us! We agree our service is indeed amazing and we’re glad you enjoyed the variety of dishes offered at our restaurants. Looking forward to welcoming you back to our Hard Rock Paradise sometime soon! Rock On!
“This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana.”