Good but not great
We were there for 5 days last week. We had been to many all inclusive resorts but was our first to Punta Cana. We did a lot of research trying to find a fantastic fun resort to meet the needs of our group- someone suggested Hard rock and we all decided let's go with it though some reviews were great and others were mixed.
Our experience was also mixed- some good, some bad:
Facility- Huge hotel with several pools, beautiful well manicured grounds, gorgeous lobby with fun shops- some pricey, some more affordable, bathrooms around common areas were always very clean.
Rooms were very spacious clean, whirlpools in room, bathrooms were large with double showers.
Pools- clean, lots of towels, food and drinks near each pool, different pools to meet varied needs
Fitness- clean, adequate machines for cardio and weights, good classes for yoga/ body fit
Spa- the diamond of this facility-opulent, great prices with resort credit so you only pay 20% service charge for most treatments, hydrotherapy
Restaurants- many restaurants and we were there off peak so didn't need to make reservations- food was not good
Aggressive sales people for "membership"- STAY AWAY FROM WELCOME PACKAGE unless you want to buy their " membership"-
Food- we ate at many of the restaurants-this was the biggest disappointment for us- all of us-
Alcohol- poor quality brands at most areas and in rooms
Service-front desk, most service staff do not speak much english, use google translate