Title: Hotel Andante Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Andante Baroque hotel with fitness centre and 24-hour front desk ![Junior Suite, 1 King Bed | 1 bedroom, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/9000000/8170000/8165800/8165755/1d25961f.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Lobby sitting area](https://images.trvl-media.com/lodging/9000000/8170000/8165800/8165755/1777cf00.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior detail](https://images.trvl-media.com/lodging/9000000/8170000/8165800/8165755/12d39a04.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Standard Double Room | View from room](https://images.trvl-media.com/lodging/9000000/8170000/8165800/8165755/ae7cc667.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Daily continental breakfast (MXN 115 per person)](https://images.trvl-media.com/lodging/9000000/8170000/8165800/8165755/b666c2bb.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Andante creates a peaceful retreat in central Puebla with thoughtful amenities. Travelers can sip coffee in the on-site shop, browse the library collection, or book spa services. The terrace provides a pleasant spot to relax, while the gym keeps fitness routines on track. VIP Access 9.2 Wonderful ## Popular amenities - Gym - Pet-friendly - Room service - Breakfast available - Laundry - 24/7 front desk VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.co.uk/lp/b/vipaccess) ## Room options ### Check availability for these dates # Tonight [Sept 29 - Sept 30](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-29&endDate=2025-09-30&selected=8165755&PinnedHotelID=8165755&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-29&endDate=2025-09-30&selected=8165755&PinnedHotelID=8165755&HadPinnedHotel=true®ionId=-1&adults=2) # Tomorrow [Sept 30 - Oct 1](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-30&endDate=2025-10-01&selected=8165755&PinnedHotelID=8165755&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-30&endDate=2025-10-01&selected=8165755&PinnedHotelID=8165755&HadPinnedHotel=true®ionId=-1&adults=2) # This weekend [Oct 3 - Oct 5](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=8165755&PinnedHotelID=8165755&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=8165755&PinnedHotelID=8165755&HadPinnedHotel=true®ionId=-1&adults=2) # Next weekend [Oct 10 - Oct 12](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=8165755&PinnedHotelID=8165755&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=8165755&PinnedHotelID=8165755&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 8 of 8 rooms ![1 bedroom, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/9000000/8170000/8165800/8165755/ce42ead0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Basic Room (Minuet) ### Highlights Air conditioning Flat-screen TV Pillow menu Separate bedroom Premium bedding Private bathroom Bathrobes Minibar - Sleeps 2 - 1 King Bed ![Standard Room, 1 King Bed | 1 bedroom, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/9000000/8170000/8165800/8165755/b6de09d5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed ### Highlights Individually furnished Individually decorated Air conditioning Flat-screen TV Pillow menu Separate bedroom Premium bedding Private bathroom - 301 sq ft - City view - Sleeps 2 - 1 King Bed ![Standard Double Room | 1 bedroom, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/9000000/8170000/8165800/8165755/5ca90aed.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room 8.0 Very good 1 review ### Highlights Individually furnished Individually decorated Air conditioning Flat-screen TV Pillow menu Premium bedding Separate bedroom Blackout curtains - 409 sq ft - City view - Sleeps 4 - 2 Queen Beds ![Junior Suite, 1 King Bed | 1 bedroom, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/9000000/8170000/8165800/8165755/1d25961f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, 1 King Bed ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Flat-screen TV Pillow menu Blackout curtains Separate bedroom - 409 sq ft - 1 bedroom - City view - Sleeps 2 - 1 King Bed ![1 bedroom, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/9000000/8170000/8165800/8165755/1b067068.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Suite Deluxe with Street View - 322 sq ft - Sleeps 4 ![1 bedroom, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/9000000/8170000/8165800/8165755/11f59b2a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Standard - 215 sq ft - Sleeps 2 ![1 bedroom, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/9000000/8170000/8165800/8165755/a4027710.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Suite Junior - 258 sq ft - Sleeps 2 ![1 bedroom, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/9000000/8170000/8165800/8165755/462d99f4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite - 290 sq ft - Sleeps 2 ## You may also like Ad ![Exterior](https://images.trvl-media.com/lodging/4000000/3100000/3097100/3097085/w15980h9000x21y0-b183819f.jpg?impolicy=resizecrop&rw=357&ra=fit) #### voco Royalty Puebla Downtown by IHG Puebla Historic Center - 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Pool - Pet-friendly - Parking included - Free WiFi 9.4 Exceptional 1,140 reviews £54 includes taxes & fees 7 Oct - 8 Oct [](https://www.expedia.co.uk/Puebla-Hotels-Four-Points-By-Sheraton-Puebla.h21472355.Hotel-Information?chkin=2025-10-7&chkout=2025-10-8&rm1=a2®ionId=2738&destination=Puebla (and vicinity)&destType=MARKET&latLong=19.04422,-98.224842&searchId=6f499554-e913-4e87-9ed4-251545c8b45b&top_cur=GBP) Ad ![2 restaurants, breakfast, lunch, dinner served; international cuisine ](https://images.trvl-media.com/lodging/107000000/106210000/106207200/106207119/236a050a.jpg?impolicy=resizecrop&rw=357&ra=fit) #### Radisson Puebla Angelopolis Angelópolis - Spa - Parking included - Free WiFi - Restaurant 9.0 Wonderful 298 reviews £53 includes taxes & fees 12 Oct - 13 Oct [](https://www.expedia.co.uk/Puebla-Hotels-Radisson-Hotel-Angelopolis.h106207119.Hotel-Information?chkin=2025-10-12&chkout=2025-10-13&rm1=a2®ionId=2738&destination=Puebla (and vicinity)&destType=MARKET&latLong=19.04422,-98.224842&searchId=6f499554-e913-4e87-9ed4-251545c8b45b&top_cur=GBP) Ad ![Suite, 1 King Bed, Garden View (SUITE KING) | View from room](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/22000000/21050000/21043000/21042925/5e3e9816_b.jpg?impolicy=resizecrop&rw=357&ra=fit) #### Cartesiano Boutique & Wellness Hotel Puebla Historic Center - Pool - Spa - Pet-friendly - Parking included 9.6 Exceptional 661 reviews £111 includes taxes & fees 26 Oct - 27 Oct [](https://www.expedia.co.uk/Puebla-Hotels-Cartesiano-Urban-Wellness-Center.h21042925.Hotel-Information?chkin=2025-10-26&chkout=2025-10-27&rm1=a2®ionId=2738&destination=Puebla (and vicinity)&destType=MARKET&latLong=19.04422,-98.224842&searchId=6f499554-e913-4e87-9ed4-251545c8b45b&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPuebla-Hotels-Hotel-Andante.h8165755.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPuebla-Hotels-Hotel-Andante.h8165755.Hotel-Information) ## About the area Located in Puebla, Hotel Andante is in the city centre. Notable landmarks in the area include Zócalo de Puebla and Great Pyramid of Cholula, and travellers wishing to experience a bit of culture can try Metropolitan Auditorium. Enjoy an event or a match at Cuauhtemoc Stadium, and consider making time for Africam Safari—a top attraction that's not to be missed. [Visit our Puebla travel guide](https://www.expedia.co.uk/Puebla.dx2738) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C19.04461%2C-98.19702&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=KaGjHaRZTKnMKhogxQxJwoNwGy8=) 2 Oriente 15, Centro, Puebla, PUE, 72000 ### What's nearby - Zócalo de Puebla - 2 min walk - 0.1 miles - Puebla Cathedral - 3 min walk - 0.2 miles - Puebla Convention Center - 8 min walk - 0.5 miles - Angelopolis Commercial Center - 7 min drive - 3.5 miles - Cuauhtemoc Stadium - 7 min drive - 4.2 miles ### Getting around - Puebla–Cholula Tourist Train Terminal - 8 min drive - Puebla, Puebla (PBC-Hermanos Serdan Intl.) - 43 min drive ### Restaurants - ‪Starbucks - ‬1 min walk - ‪Antigua Taquería La Oriental - ‬2 min walk - ‪La Porfiriana - ‬2 min walk - ‪Restaurante Hotel Royalty - ‬3 min walk - ‪El Globo - ‬1 min walk ## About this property ### Hotel Andante Boutique hotel near Zócalo de Puebla Located close to Puebla Cathedral and Puebla Convention Center, Hotel Andante provides a terrace, a coffee shop/cafe and a library. Treat yourself to a massage or other spa services. Be sure to enjoy a meal at Bistró Café Amadeus, the on-site bistro. Stay connected with free in-room WiFi, and guests can find other amenities, such as dry cleaning/laundry services and a gym. You'll also enjoy the following perks during your stay: - Continental breakfast (surcharge), bike hire and smoke-free property - A 24-hour front desk, tour/ticket information and a banquet hall - Concierge services, a gift shop and luggage storage Room features All guest rooms at Hotel Andante have comforts, such as premium bedding and pillow menus, as well as perks, such as laptop-compatible safes and air conditioning. More conveniences in all rooms include: - Bathrooms with showers and free toiletries - 32-inch flat-screen TVs with cable channels - Daily housekeeping, desks and phones ## Similar properties ![Restaurant](https://images.trvl-media.com/lodging/89000000/88310000/88304300/88304231/d5c260c0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Palacio Julio Hotel Puebla Historic Center - Breakfast included - Free WiFi - Restaurant - Air conditioning 9.6 Exceptional 195 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-13&endDate=2025-10-14&selected=88304231&PinnedHotelID=88304231&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/2000000/1280000/1277300/1277213/09e78237.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### NH Puebla Centro Histórico Puebla Historic Center - Pool - Pet-friendly - Free WiFi - Restaurant 8.6 Excellent 1,429 reviews £47 includes taxes & fees 1 Oct - 2 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-01&endDate=2025-10-02&selected=1277213&PinnedHotelID=1277213&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/4000000/3100000/3097100/3097085/w15980h9000x21y0-b183819f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### voco Royalty Puebla Downtown by IHG Puebla Historic Center - 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Spa - Free WiFi - Restaurant - Air conditioning 9.4 Exceptional 63 reviews £70 includes taxes & fees 13 Oct - 14 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-13&endDate=2025-10-14&selected=75867326&PinnedHotelID=75867326&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/36000000/35180000/35170300/35170271/24da5cf9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Casa Monarca Puebla Historic Center - Spa - Parking included - Free WiFi - Air conditioning 9.6 Exceptional 140 reviews £56 includes taxes & fees 30 Sept - 1 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-30&endDate=2025-10-01&selected=35170271&PinnedHotelID=35170271&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi and wired internet ### Parking and transport - Offsite parking available (MXN 320 per day) ### Food and drink - Daily continental breakfast available 7:30 AM to 1:00 PM for a fee: MXN 115 for adults and MXN 115 for children - A coffee shop/cafe - A restaurant ### Restaurants on site - Bistró Café Amadeus ### Things to do - Bicycle rentals - Gym - Library ### Family friendly - Laundry facilities ### Conveniences - 24-hour front desk - Gift shop/newsstand - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance ### Business services - Business centre ### Outdoors - Terrace ### Spa - Massage ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Wheelchair-accessible path of travel ### More - Banquet hall - Baroque architecture - Smoke-free property ## Room amenities ### Bedroom - Pillow menu - Premium bedding ### Bathroom - Dressing gowns - Free toiletries - Private bathroom - Shower - Towels provided ### Entertainment - 32-inch flat-screen TV with cable channels ### Food and drink - Free bottled water - Limited room service - Minibar ### More - Air conditioning - Desk - Laptop-compatible safe - Phone ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: noon Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property For any questions, please contact the property using the information on the booking confirmation ### Access methods Staffed front desk ### Pets Pets are allowed for an extra charge of MXN 400 per pet (varies based on length of stay) Service animals are welcome, and are exempt from fees Welcoming dogs only ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: MXN 1000 We have included all charges provided to us by the property. ### Optional extras - Fee for continental breakfast: from approximately MXN 115 for adults and from MXN 115 for children - Nearby parking fee: MXN 320 per day (1640 ft away) - Pet fee: MXN 400 per pet (varies based on length of stay) - Service animals are exempt from fees The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property This property may require a 1-night deposit for any bookings where payment for the stay will be made on site instead of at the time of booking. If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation A car is not required for transport to and from this property ### Property is also known as Andante Puebla Hotel Andante Puebla Hotel Andante Hotel Hotel Andante Puebla Hotel Andante Hotel Puebla ## Frequently asked questions ### Is Hotel Andante pet-friendly? > Yes, dogs are allowed at this property. There's a fee of MXN 400 per pet, per night. Service animals are exempt from fees. ### What time is check-in at Hotel Andante? > Check-in start time: 3 PM; check-in end time: noon. ### What time is check-out at Hotel Andante? > Checkout is at noon. ### Where is Hotel Andante located? > Located in Puebla Historic Center, this boutique hotel is within a 10-minute walk of Zócalo de Puebla, Puebla Cathedral and Puebla Convention Center. Angelopolis Commercial Center and Cuauhtemoc Stadium are also within 6 mi (10 km). Puebla–Cholula Tourist Train Terminal is 22 minutes by foot. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Andante Reviews 9.2 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 163 8 - Good 61 6 - Okay 12 4 - Poor 4 2 - Terrible 4 ### 9.4/10 Cleanliness ### 9.4/10 Staff & service ### 8.6/10 Amenities ### 9.2/10 Property conditions & facilities ### 9.0/10 Eco-friendliness ### 10/10 Excellent #### Agustina 28 May 2022 Liked: Cleanliness, staff & service, property conditions & facilities I like the location, rooms are clean ##### Agustina Stayed 2 nights in May 2022 ### 10/10 Excellent #### Ian 8 Oct 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location and awesome theme decor ##### Ian Stayed 1 night in Oct 2022 ### 8/10 Good #### Nicholas 22 Dec 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great place to stay in the heart of Centro Histórico, a few rough edges but if you are on a budget it is a great option and staff are wonderful. ##### Nicholas Stayed 7 nights in Dec 2023 ### 10/10 Excellent #### Tyler 19 May 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Quiet, clean, comfortable, walkable, safe ##### Tyler Stayed 7 nights in May 2022 ### 10/10 Excellent #### Valerie 25 Jan 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff are very helpful and the hotel decor is fascinating. The rooms are spacious and there are comfortable places to lounge in the common areas. The coffee and breakfast at the hotel are also very good. ##### Valerie Stayed 4 nights in Jan 2023 ### 10/10 Excellent #### Salvador 30 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good enough. ##### Salvador Stayed 2 nights in Dec 2024 ### 10/10 Excellent #### HELEN 27 Feb 2023 Liked: Cleanliness, staff & service, property conditions & facilities We had a great stay at the Adante Hotel. Very unique decor throughout. The staff was exceptional!! Would return😊 ##### HELEN Stayed 2 nights in Feb 2023 ### 10/10 Excellent #### Christopher 26 Feb 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities A very lovely boutique hotel in the heart of Puebla! The music and art theme are carried throughout the property, with classical music heard everywhere! Finally, background music that isn't head-throbbing! A fine hotel! ##### Christopher Stayed 4 nights in Feb 2023 ### 10/10 Excellent #### Yolanda 13 Oct 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Awesome ##### Yolanda Stayed 1 night in Oct 2023 ### 8/10 Good #### Joseph 3 Aug 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good ##### Joseph Stayed 1 night in Jul 2023 ### 6/10 Okay #### adelaida 18 Jan 2023 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities Bathroom not clean, carpets dirty fewroom amenities ##### adelaida Stayed 1 night in Jan 2023 ### 6/10 Okay #### Raghunath 27 May 2024 Disliked: Staff & service Let me tell you why we are disappointed. When we booked online the only question was do you need smoking or non smoking. there was no question/option about AC / non AC. First night we could not sleep even for a minute as the room was without AC . we talked to manager wo said there was no AC room available. second day with lots of request they gave us AC room but charged additional US $ 43 for a night. very angry. ##### Raghunath Stayed 2 nights in May 2024 ### 6/10 Okay #### Marie 13 Nov 2023 Liked: Cleanliness, staff & service My husband and I differ on our opinion of our stay here. He and I both liked it for the convenience and its proximity to the park (zocalo) and general area, such as close to Starbucks and also The Italian Coffee company. I liked how it was close to many shops to shop at. We were disappointed in the internet at this hotel. We had trouble connecting and staying connected. If you are in a situation where your smart phone didn't work or you had no service and needed wi-fi be aware that this may not be the best place for this reason. I had to run to Starbucks just to contact another family member someplace else through Whatsapp. The place is generally clean and the beds were comfy, I had no idea that they served breakfast here, something that the desk clerk in the small lobby didn't inform me. It is a light breakfast, and so if you are good with a ham and Swiss croissant with coffee--you should be fine. The bathroom was clean, but the towels are a little old/worn and the bathroom lacked floor mats. ##### Marie ### 2/10 Terrible #### Matthew 31 May 2023 Disliked: Staff & service A warning to all Americans. Do NOT stay at this hotel. I booked my stay through Expedia. They asked for my card upon my arrival, I assumed it was for incidentals. They charged me a second time. When I noticed the charge i confronted management. They said they would call Expedia and fix it. I ended up having to call Expedia only to find out the hotel never attempted to refund my money. Now I must wait 7 business days for my refund. I budgeted exactly what I needed for this trip and this hotel screwed me over big time. DO NOT STAY HERE. Aside from the double charging, the AC’s don’t work, room service is terrible, and there’s an extremely loud night club across the street that goes hard until 4am. Trust me, just find another hotel. ##### Matthew Stayed 4 nights in May 2023 ### 10/10 Excellent #### Sergio 5 Sept 2025 ##### Sergio Stayed 4 nights in Aug 2025 ### 10/10 Excellent #### MARIO 4 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities ##### MARIO Stayed 6 nights in Aug 2025 ### 10/10 Excellent #### SCOTT 23 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities ##### SCOTT Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Daniel 8 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities Excelente atención, habitación limpia y cómoda. Concepto diferente a otros lugares y le da una tranquilidad a la instancia. ##### Daniel Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Marco Antonio 20 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Todo bien ##### Marco Antonio Stayed 1 night in Mar 2025 ### 10/10 Excellent #### Carlos 7 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great room for the price. Good place to stay if you like to be in downtown ##### Carlos Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Rafael 15 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Volvería y lo recomiendo ampliamente. Una experiencia de tranquilidad y un buen lugar para descansar. ##### Rafael Stayed 1 night in Apr 2025 ### 10/10 Excellent #### ARMANDO 1 Apr 2025 Liked: Cleanliness, staff & service, amenities Personal muy amable. Propiedad muy accesible. ##### ARMANDO Stayed 3 nights in Mar 2025 ### 10/10 Excellent #### Gary 19 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excellent location Hotel is in ideal location for the historical center of Puenla. Clean and comfortable rooms. ##### Gary Stayed 8 nights in Feb 2025 ### 10/10 Excellent #### CESAR 18 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### CESAR Stayed 2 nights in Feb 2025 ### 10/10 Excellent #### Mario 17 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities El trato del personal increíble, todos con una gran actitud de ayuda, atención, todo muy bien, la habitacion llena de detalles. 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