Title: Hotel 5 de Mayo Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel 5 de Mayo Hotel in Puebla with free breakfast and free valet parking ![Indoor pool, pool loungers](https://images.trvl-media.com/lodging/20000000/19990000/19982100/19982038/2cc3f2b5.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Exterior detail](https://images.trvl-media.com/lodging/20000000/19990000/19982100/19982038/c43846d3.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property amenity](https://images.trvl-media.com/lodging/20000000/19990000/19982100/19982038/1daedcd2.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Free daily continental breakfast ](https://images.trvl-media.com/lodging/20000000/19990000/19982100/19982038/c5aaebed.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Down duvets, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/20000000/19990000/19982100/19982038/70597703.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel 5 de Mayo, in Puebla Historic Center, offers a continental breakfast on the picturesque terrace, an indoor pool with sun loungers, and WiFi. Practical services include dry cleaning/laundry and luggage storage. 9.4 Exceptional ## Popular amenities - - Pool - Gym - Bar - Room service - Parking included £49 includes taxes & fees 2 Nov - 3 Nov ## Room options ### Check availability for these dates Tonight [Oct 30 - Oct 31](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=19982038&PinnedHotelID=19982038&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=19982038&PinnedHotelID=19982038&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 31 - Nov 1](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=19982038&PinnedHotelID=19982038&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=19982038&PinnedHotelID=19982038&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 31 - Nov 2](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=19982038&PinnedHotelID=19982038&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=19982038&PinnedHotelID=19982038&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov 7 - Nov 9](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=19982038&PinnedHotelID=19982038&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=19982038&PinnedHotelID=19982038&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 5 of 5 rooms ![Down duvets, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/20000000/19990000/19982100/19982038/bea9a8ec.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room 9.2 Wonderful 56 reviews ### Highlights Smart TV Separate bedroom Blackout curtains Down duvet Rainfall showerhead Private bathroom Hairdryer Free bottled water - 646 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ![Down duvets, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/20000000/19990000/19982100/19982038/4ab6e543.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room 10.0 Exceptional 3 reviews ### Highlights Smart TV Separate bedroom Blackout curtains Down duvet Rainfall showerhead Private bathroom Hairdryer Free bottled water - 646 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed and 1 Double Bed ![Down duvets, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/20000000/19990000/19982100/19982038/70597703.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Triple Room 8.4 Very good 6 reviews ### Highlights Smart TV Separate bedroom Blackout curtains Down duvet Rainfall showerhead Private bathroom Hairdryer Free bottled water - 861 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed and 1 Single Bed ![Down duvets, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/20000000/19990000/19982100/19982038/527b04c2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Quadruple Room 8.8 Excellent 5 reviews ### Highlights Smart TV Down duvet Blackout curtains Rainfall showerhead Private bathroom Hairdryer Free bottled water Laptop workspace - 969 sq ft - Sleeps 4 - 2 King Beds ![Down duvets, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/20000000/19990000/19982100/19982038/bea9a8ec.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premier Room 10.0 Exceptional 1 review ### Highlights Private indoor hot tub Smart TV Down duvet Blackout curtains Rainfall showerhead Private bathroom Hairdryer Free bottled water - 969 sq ft - Sleeps 2 - 1 King Bed ## You may also like Ad ![1 bedroom, Egyptian cotton sheets, premium bedding, down duvets](https://images.trvl-media.com/lodging/1000000/50000/46300/46231/78f73717.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### InterContinental Presidente Puebla by IHG Puebla - Pool - Spa - Pet-friendly - Kids pool 9.0 Wonderful 1,013 reviews £75 includes taxes & fees 2 Nov - 3 Nov [](https://www.expedia.co.uk/Puebla-Hotels-InterContinental-Presidente-Puebla.h46231.Hotel-Information?chkin=2025-11-2&chkout=2025-11-3&rm1=a2®ionId=2738&destination=Puebla (and vicinity)&destType=MARKET&latLong=19.04422,-98.224842&searchId=add3f6e2-3d87-4feb-b8ee-0d707407d1d7&top_cur=GBP) Ad ![Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/19000000/18130000/18124600/18124564/60dca45a.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### NH Puebla Finsa Puebla - Pool - Pet-friendly - Kids pool - Parking included 9.2 Wonderful 347 reviews £47 includes taxes & fees 20 Nov - 21 Nov [](https://www.expedia.co.uk/Puebla-Hotels-NH-Puebla-Finsa.h18124564.Hotel-Information?chkin=2025-11-20&chkout=2025-11-21&rm1=a2®ionId=2738&destination=Puebla (and vicinity)&destType=MARKET&latLong=19.04422,-98.224842&searchId=add3f6e2-3d87-4feb-b8ee-0d707407d1d7&top_cur=GBP) Ad ![Suite, 1 King Bed, Garden View (SUITE KING) | View from room](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/22000000/21050000/21043000/21042925/5e3e9816_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Cartesiano Boutique & Wellness Hotel Puebla Historic Center - Pool - Spa - Pet-friendly - Parking included 9.6 Exceptional 686 reviews £116 includes taxes & fees 5 Nov - 6 Nov [](https://www.expedia.co.uk/Puebla-Hotels-Cartesiano-Urban-Wellness-Center.h21042925.Hotel-Information?chkin=2025-11-5&chkout=2025-11-6&rm1=a2®ionId=2738&destination=Puebla (and vicinity)&destType=MARKET&latLong=19.04422,-98.224842&searchId=add3f6e2-3d87-4feb-b8ee-0d707407d1d7&top_cur=GBP) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/4000000/3550000/3542100/3542003/85a89a07_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### One Puebla Finsa Cuautlancingo - 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Parking included - Free WiFi - Air conditioning - Business services 9.0 Wonderful 631 reviews £41 includes taxes & fees 2 Nov - 3 Nov [](https://www.expedia.co.uk/Puebla-Hotels-One-Puebla-Angelopolis-Periferico.h24392292.Hotel-Information?chkin=2025-11-2&chkout=2025-11-3&rm1=a2®ionId=2738&destination=Puebla (and vicinity)&destType=MARKET&latLong=19.04422,-98.224842&searchId=add3f6e2-3d87-4feb-b8ee-0d707407d1d7&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPuebla-Hotels-Hotel-5-De-Mayo.h19982038.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPuebla-Hotels-Hotel-5-De-Mayo.h19982038.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C19.05158%2C-98.19064&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=oiqaA2Gc9ICn0sqN3tmvaS_eIEs=) BLV 5 DE MAYO 404, COL XANENETLA, Puebla, PUE, 72290 #### What's nearby - Zona Histórica de los Fuertes - 7 min walk - 0.4 miles - Puebla Convention Center - 14 min walk - 0.8 miles - Zócalo de Puebla - 15 min walk - 0.8 miles - Puebla Cathedral - 17 min walk - 0.9 miles - Centro Expositor - 4 min drive - 1.2 miles #### Getting around - Puebla–Cholula Tourist Train Terminal - 7 min drive - Puebla, Puebla (PBC-Hermanos Serdan Intl.) - 36 min drive #### Restaurants - ‪Mega Tortas Maguito - ‬3 min walk - ‪Antojitos Jimy - ‬7 min walk - ‪McDonald's - ‬4 min walk - ‪Garotos - ‬3 min walk - ‪Tacos El Chino - ‬7 min walk ## About this property ### Hotel 5 de Mayo Hotel near Zócalo de Puebla Located close to Puebla Cathedral and Centro Expositor, Hotel 5 de Mayo provides free continental breakfast, a terrace and dry cleaning/laundry services. In addition to a bar and a 24-hour gym, guests can connect to free WiFi in public areas. You'll also enjoy the following perks during your stay: - An indoor pool, along with sunloungers - Free self-parking and valet parking - A front desk safe, a banquet hall and concierge services - Smoke-free property, tour/ticket information and a lift - Guest reviews give top marks for the helpful staff Room features All 59 rooms have comforts such as laptop-friendly workspaces, in addition to thoughtful touches such as safes and free bottled water. Guest reviews highly rate the cleanliness rooms at the property. Extra amenities include: - Bathrooms with rainfall showers and free toiletries - 45-inch Smart TVs with cable channels - Wardrobes/cupboards, daily housekeeping and desks ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/1000000/1000000/990300/990253/6f137269.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Express Puebla by IHG Puebla - Pool - Breakfast included - Parking included - Free WiFi 9.4 Exceptional 1,586 reviews £53 includes taxes & fees 2 Nov - 3 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=990253&PinnedHotelID=990253&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/2000000/1090000/1083200/1083128/5898b0ba.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### City Express by Marriott Puebla Centro Puebla Historic Center - Breakfast included - Parking included - Free WiFi - Air conditioning 9.0 Wonderful 1,000 reviews £49 includes taxes & fees 9 Nov - 10 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=1083128&PinnedHotelID=1083128&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/2000000/1280000/1277300/1277213/9811b629.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### NH Puebla Centro Histórico Puebla Historic Center - 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Pool - Parking included - Free WiFi - Restaurant 8.4 Very good 387 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-13&endDate=2025-11-14&selected=9742464&PinnedHotelID=9742464&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in some public areas: Free WiFi ### Parking and transport - Free self parking on site - Free valet parking on site - Wheelchair-accessible parking and van parking available - Onsite parking includes off-street options ### Food and drink - Free continental breakfast available daily 7:00 AM to 11:30 AM - A bar/lounge ### Things to do - 24-hour gym - Indoor pool ### Family friendly - Indoor pool - Laundry facilities ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance ### Business services - 24-hour business centre - Meeting room ### Outdoors - Pool loungers - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 2 accessible parking spaces - Area rugs in room - Lever door handles - Lift (70 centimetre wide door) - Stair-free path to entrance - Well-lit path to entrance - Wheelchair accessibility - Wheelchair accessible (may have limitations) - Wheelchair-accessible business centre - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible path to lift - Wheelchair-accessible public bathroom - Wheelchair-accessible registration desk (100 centimetre high) - Wheelchair-accessible restaurant - Wheelchair-accessible van parking - Wheelchair-width doorways (100 centimetre wide) ### More - Banquet hall - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Down comforter ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Rainfall showerhead - Shampoo - Soap - Toilet paper - Towels provided ### Entertainment - 45-inch smart TV with cable channels ### Food and drink - Free bottled water - Limited room service ### More - Desk - Laptop workspace - Phone - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: anytime Early check-in subject to availability Early check-in is available for a fee Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Renovations and closures The following facilities are closed on Tuesday, Wednesday, Thursday, Friday and Saturday: - Restaurant - Fitness facility ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Children may not be eligible for complimentary breakfast Rollaway/extra beds are not available. ### Payment types at the property ## Important information ### Optional extras - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Noise-free guestrooms cannot be guaranteed Safety features at this property include a smoke detector Property Registration Number Modernizacion en Infraestructura Hormigon If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### Property is also known as Hotel 5 Mayo Puebla Hotel 5 Mayo 5 Mayo Puebla Hotel 5 de Mayo Hotel Hotel 5 de Mayo Puebla Hotel 5 de Mayo Hotel Puebla ## Frequently asked questions ### Does Hotel 5 de Mayo have a pool? > Yes, this property has an indoor pool. ### How much does it cost to stay at Hotel 5 de Mayo? > As of 30 Oct 2025, prices found for a 1-night stay for 2 adults at Hotel 5 de Mayo on 2 Nov 2025 start from £48.97, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Puebla-Hotels-Hotel-5-De-Mayo.h19982038.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Hotel 5 de Mayo pet-friendly? > No, only service animals are welcome at the property. ### How much is parking at Hotel 5 de Mayo? > Self-parking and valet parking are free at this property. ### What time is check-in at Hotel 5 de Mayo? > Check-in start time: 3:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability). ### What time is check-out at Hotel 5 de Mayo? > Checkout is at noon. Late check-out is available for a fee (subject to availability). ### Where is Hotel 5 de Mayo located? > Located in Puebla Historic Center, this hotel is within 1 mi (2 km) of Secrets of Puebla Tunnels and Zócalo de Puebla. Zona Histórica de los Fuertes and Five Wounds of San Francisco Conventional Church are also within 10 minutes. Puebla–Cholula Tourist Train Terminal is 23 minutes by foot. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel 5 de Mayo Reviews 9.4 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.6 Cleanliness ### 8.6 Location ### 9.4 Staff & service ### 9.2 Eco-friendliness ### 9.4 Property conditions & facilities 10 - Excellent 762 8 - Good 163 6 - Okay 38 4 - Poor 23 2 - Terrible 14 ### 10/10 Excellent #### Prudencio 25 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It is clean and confortable ##### Prudencio Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### idolina 1 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent place to stay. staff friendly, helpful ##### idolina Stayed 2 nights in Dec 2024 ### 10/10 Excellent #### Luis 9 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing hotel with international quality - great location - excellent service ##### Luis Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Eugenia 12 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities Rooms are very spacious. ##### Eugenia Stayed 4 nights in Mar 2025 ### 10/10 Excellent #### Sergio A 17 Oct 2024 Liked: Cleanliness, staff & service, property conditions & facilities Great spacious room and a great full breakfast. Friendly and helpful staff. ##### Sergio A Stayed 1 night in Oct 2024 ### 10/10 Excellent #### Grace 11 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Wonderful and attentive staff. ##### Grace Stayed 2 nights in Nov 2024 ### 10/10 Excellent #### lucia 29 Oct 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities House keeping was on point. Great staff able to assist. The breakfast was so great!! I would definitely stay here again. ##### lucia Stayed 4 nights in Oct 2024 ### 10/10 Excellent #### crystal 24 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I liked Everything. Rooms are quite large and comfortable ##### crystal Stayed 1 night in Feb 2025 ### 10/10 Excellent #### Beatriz 11 Sept 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very friendly and attentive staff. Property was well maintained. ##### Beatriz Stayed 5 nights in Sep 2024 ### 10/10 Excellent #### Grace 11 Nov 2024 Liked: Amenities Wonderful staff. Clean room and everything that is need is just call away. We would stay again. ##### Grace Stayed 1 night in Nov 2024 ### 10/10 Excellent #### Lolita 7 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Friendly staff, good food, very clean but location is not very good. ##### Lolita Stayed 3 nights in Oct 2024 ### 10/10 Excellent #### José Mario 28 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Buenos ##### José Mario Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Sergio A 3 Oct 2024 Liked: Cleanliness, staff & service, property conditions & facilities Loved the breakfast choices, friendly staff, room was spacious and clean. We love walking everywhere and liked that the historic/zocalo area where within a reasonable walking distance (10-15 mins.) I will be recommending this place to anyone and everyone. ##### Sergio A Stayed 5 nights in Sep 2024 ### 10/10 Excellent #### Gustavo adolfo 4 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### JAROCHOS A ... EXELENTE ##### Gustavo adolfo Stayed 1 night in Jan 2025 ### 10/10 Excellent #### Marco 1 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very good ##### Marco Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Sebastian 23 Sept 2024 Liked: Cleanliness, staff & service, property conditions & facilities Perfecta ##### Sebastian Stayed 4 nights in Sep 2024 ### 10/10 Excellent #### Gabino 26 Sept 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Execellent! ##### Gabino Stayed 1 night in Sep 2024 ### 10/10 Excellent #### Samuel 19 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities \- ##### Samuel Stayed 2 nights in Sep 2024 ### 10/10 Excellent #### Jesus Uriel 23 Oct 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Yes. ##### Jesus Uriel Stayed 1 night in Oct 2024 ### 2/10 Terrible #### Imer adiel 1 Jun 2025 Disliked: Staff & service I had a terrible experience booking through Hotel.com. I made a confirmed reservation for a family member at Hotel 5 de Mayo in Puebla, Mexico, and when they arrived, they were told there were no rooms available, despite showing the confirmation. No one took responsibility, and my family was left without a place to stay. Hotel.com offered no real help or solution. Extremely disappointing. I won’t be using this service again. Very unreliable. ##### Imer adiel Stayed 1 night in May 2025 ### 10/10 Excellent #### Lesslie 13 Nov 2024 Liked: Cleanliness, staff & service, property conditions & facilities . ##### Lesslie Stayed 4 nights in Nov 2024 ### 10/10 Excellent #### Jesus Uriel 10 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Ok ##### Jesus Uriel Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Jesus Uriel 23 Oct 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Ok ##### Jesus Uriel Stayed 1 night in Oct 2024 ### 2/10 Terrible #### Verified traveller 30 Jun 2025 Disliked: Property conditions & facilities, room comfort #### Spend your nights elsewhere. I have stayed at many hotels in Puebla and this one is unquestionably the worst. I chose it because it had a gym and breakfast. Not one piece of equipment worked. Nor did the internet in the room. The pillows are so hard and thick they’d make better sofa cushions. And then there was the smell. According to friends in Puebla, hotel is built over a large sewer drainage pipe. The H2S smell in the bathroom (and the rest of the room) was overpowering. I complained multiple times. To their credit, they sent someone to try to fix it but there was nothing to be done. They wouldn’t switch my room (although not sure this would have helped). There are FAR better hotels here for the price. I have no idea why this hotel gets such great reviews. Makes me not trust this app. The staff was friendly at least. ![One of the four pieces of equipment-not one functioned. ](https://a.travel-assets.com/ugc/hotel-reviews/de8f8481-db1d-47ba-bd5b-78fb9b44c79a-1751309330602.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Pillows could have stopped bullets. ](https://a.travel-assets.com/ugc/hotel-reviews/ed8c6bb5-2129-42bd-b94d-ed7381fa6b14-1751309330324.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Windows don’t open more than one inch so you’re stuck with the smell ](https://a.travel-assets.com/ugc/hotel-reviews/9a1f4efe-9792-460d-a04b-82c9b962e56a-1751309329390.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![I tried to block the drain to prevent off-gassing but to no avail. ](https://a.travel-assets.com/ugc/hotel-reviews/08e85256-b1df-47fa-b47e-cb9001a050f8-1751309330334.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Verified traveller Stayed 2 nights in Jun 2025 ### 6/10 Okay #### Nilesh 26 Dec 2024 Liked: Cleanliness, staff & service, room comfort Two of the main lights in the room didn't work so needed to use phone light when entering and exiting ##### Nilesh Stayed 1 night in Dec 2024 ## Expedia's Latest Trends ### Hotels > [Hotels in Las Vegas](https://www.expedia.co.uk/Las-Vegas-Hotels.d178276.Travel-Guide-Hotels) > > [Aeolos Resort Mykonos](https://www.expedia.co.uk/Mykonos-Hotels-Aeolos-Resort-Mykonos.h2684523.Hotel-Information) > > [Quayside Hotel](https://www.expedia.co.uk/Brixham-Hotels-Quayside-Hotel.h3763194.Hotel-Information) > > [Duke of Cornwall](https://www.expedia.co.uk/St-Austell-Hotels-Duke-Of-Cornwall.h8156527.Hotel-Information) > > [The Manhattan Club](https://www.expedia.co.uk/New-York-Hotels-The-Manhattan-Club.h64653.Hotel-Information) > > [Historic Hotels in Tenerife](https://www.expedia.co.uk/Tenerife-Hotels-Historic-Hotel.0-0-d6047194-tHistoricHotel.Travel-Guide-Filter-Hotels) > > [Hotels with Pool in Bilbao](https://www.expedia.co.uk/Bilbao-Hotels-Hotels-With-Pool.0-0-d6084357-tHotelswithPool.Travel-Guide-Filter-Hotels) > > [The Hollywood Franklin Hotel near Universal Studios](https://www.expedia.co.uk/Los-Angeles-Hotels-The-Adler-A-Hollywood-Hills-Hotel.h9761.Hotel-Information) > > [JW Marriott Venice Resort & Spa](https://www.expedia.co.uk/Venice-Hotels-JW-Marriott-Venice-Resort-Spa.h8841989.Hotel-Information) > > [Aparthotels French Riviera](https://www.expedia.co.uk/French-Riviera-Apart-Hotels.d6023326-aaApartHotels.Travel-Guide-Accommodation) > > [Weald of Kent](https://www.expedia.co.uk/Ashford-Hotels-Weald-Of-Kent.h4613776.Hotel-Information) > > [The Frenchmen New Orleans by Kasa Living](https://www.expedia.co.uk/New-Orleans-Hotels-Frenchmen-Hotel.h20032.Hotel-Information) > > [Hotels in Milan Centre](https://www.expedia.co.uk/Milan-Centre-Milan-Hotels.0-n6049534-0.Travel-Guide-Filter-Hotels) > > [Hotels in Columbus](https://www.expedia.co.uk/Columbus-Hotels.d178251.Travel-Guide-Hotels) > > [The Ballymac Hotel](https://www.expedia.co.uk/Lisburn-Hotels-The-Ballymac-Hotel.h30947428.Hotel-Information) > > [Villa Malo More](https://www.expedia.co.uk/Dubrovnik-Hotels-Villa-Malo-More.h27060040.Hotel-Information) ### Flights > [Flights from London (LHR) to Orio al Serio (BGY)](https://www.expedia.co.uk/lp/flights/lhr/bgy/london-to-bergamo) > > [Flights from Manchester (MAN) to Castrillon (OVD)](https://www.expedia.co.uk/lp/flights/man/ovd/manchester-to-oviedo) > > [Flights from Birmingham (BHX) to Santa Cruz (FNC)](https://www.expedia.co.uk/lp/flights/bhx/fnc/birmingham-to-funchal) > > [Flights from Cardiff (CWL) to Nottingham (NQT)](https://www.expedia.co.uk/lp/flights/cwl/nqt/cardiff-to-nottingham) > > [Flights from Cairo (CAI) to Manchester (MAN)](https://www.expedia.co.uk/lp/flights/cai/man/cairo-to-manchester) > > [Flights from Manchester (MAN) to Nadi (NAN)](https://www.expedia.co.uk/lp/flights/man/nan/manchester-to-nadi) ### Cars > [Car hire in Ludhiana](https://www.expedia.co.uk/Compare-Cheap-Car-Hire-In-Ludhiana.d2158.Car-Hire-Guide) ### Packages > [Agia Marina Holidays](https://www.expedia.co.uk/Agia-Marina.d6051664.Holidays-City-Breaks) > > [Ranua Holidays](https://www.expedia.co.uk/Ranua.d6280404.Holidays-City-Breaks) > > [Trabzon Holidays](https://www.expedia.co.uk/Trabzon.d3597.Holidays-City-Breaks) > > [Mojacar Holidays](https://www.expedia.co.uk/Mojacar.d182349.Holidays-City-Breaks) > > [Dominican Republic](https://www.expedia.co.uk/lp/theme-holidays/all-inclusive-holidays/50/Dominican-Republic) > > [Paris](https://www.expedia.co.uk/lp/theme-holidays/romantic-holidays/179898/Paris)