Title: Banyan Tree Puebla Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Banyan Tree Puebla Luxury hotel with 3 restaurants and full-service spa ![Exterior](https://images.trvl-media.com/lodging/18000000/17180000/17171500/17171428/b0ce8815.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property video](https://mediaim.expedia.com/video/5CE9271FE4B2397E89B94FCEB9271216/bf67960b-1042-4ecf-96bf-6185b46e46ce-thumbnail.jpg?impolicy=resizecrop&rw=1280) ![Interior](https://images.trvl-media.com/lodging/18000000/17180000/17171500/17171428/fd133415.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Buffet](https://images.trvl-media.com/lodging/18000000/17180000/17171500/17171428/80a62e70.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Indoor wedding](https://images.trvl-media.com/lodging/18000000/17180000/17171500/17171428/6f6b7be2.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Banyan Tree Puebla creates a peaceful retreat in the historic center with its rooftop terrace, garden and outdoor pool. Travelers can enjoy authentic Thai cuisine at one of three restaurants while experiencing the attentive service that previous guests consistently highlight. VIP Access 9.2 Wonderful ## Popular amenities - Bar - Spa - Pool - Parking available - Pet-friendly - Breakfast available £147 includes taxes & fees 18 Nov - 19 Nov VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.co.uk/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Oct 29 - Oct 30](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-29&endDate=2025-10-30&selected=17171428&PinnedHotelID=17171428&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-29&endDate=2025-10-30&selected=17171428&PinnedHotelID=17171428&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 30 - Oct 31](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=17171428&PinnedHotelID=17171428&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=17171428&PinnedHotelID=17171428&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 31 - Nov 2](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=17171428&PinnedHotelID=17171428&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=17171428&PinnedHotelID=17171428&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov 7 - Nov 9](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=17171428&PinnedHotelID=17171428&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=17171428&PinnedHotelID=17171428&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 9 of 9 rooms ![1 bedroom, premium bedding, pillow-top beds, minibar](https://images.trvl-media.com/lodging/18000000/17180000/17171500/17171428/b599dd25.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Urban Bliss 9.0 Wonderful 2 reviews ### Highlights Air conditioning Heating Dining table TV Premium bedding Blackout curtains Separate bedroom Pillow-top bed - 495 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ![Harmony Suite | 1 bedroom, premium bedding, pillow-top beds, minibar](https://images.trvl-media.com/lodging/18000000/17180000/17171500/17171428/e660c2d5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Harmony Suite ### Highlights Separate dining area Air conditioning Heating Dining table TV Premium bedding Blackout curtains Separate bedroom - 2260 sq ft - 1 bedroom - City view - Sleeps 3 - 1 King Bed ![Urban Room Double | 1 bedroom, premium bedding, pillow-top beds, minibar](https://images.trvl-media.com/lodging/18000000/17180000/17171500/17171428/caf6a51a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Urban Room Double 8.6 Excellent 10 reviews ### Highlights Air conditioning Heating Free cots/infant beds Dining table TV Premium bedding Blackout curtains Separate bedroom - 495 sq ft - City view - Sleeps 4 - 2 Double Beds ![Serenity Suite | 1 bedroom, premium bedding, pillow-top beds, minibar](https://images.trvl-media.com/lodging/18000000/17180000/17171500/17171428/0d9c960b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Serenity Suite ### Highlights Separate dining area Air conditioning Heating Free cots/infant beds Dining table TV Blackout curtains Pillow-top bed - 1249 sq ft - 1 bedroom - City view - Sleeps 3 - 1 King Bed ![Bliss Suite | 1 bedroom, premium bedding, pillow-top beds, minibar](https://images.trvl-media.com/lodging/18000000/17180000/17171500/17171428/c319d3c0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Bliss Suite ### Highlights Air conditioning Heating Dining table TV Premium bedding Blackout curtains Separate bedroom Pillow-top bed - 1001 sq ft - 1 bedroom - City view - Sleeps 3 - 1 King Bed ![Urban Junior Suite King | 1 bedroom, premium bedding, pillow-top beds, minibar](https://images.trvl-media.com/lodging/18000000/17180000/17171500/17171428/78397dba.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Urban Junior Suite King 10.0 Exceptional 1 review ### Highlights Air conditioning Heating Dining table TV Premium bedding Blackout curtains Separate bedroom Pillow-top bed - 538 sq ft - 1 bedroom - City view - Sleeps 3 - 1 King Bed ![Urban Junior Suite Double | 1 bedroom, premium bedding, pillow-top beds, minibar](https://images.trvl-media.com/lodging/18000000/17180000/17171500/17171428/2b1c4cd3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Urban Junior Suite Double ### Highlights Air conditioning Heating Free cots/infant beds Dining table TV Blackout curtains Pillow-top bed Separate bedroom - 538 sq ft - 1 bedroom - City view - Sleeps 4 - 2 Double Beds ![Bliss Junior Suite | 1 bedroom, premium bedding, pillow-top beds, minibar](https://images.trvl-media.com/lodging/18000000/17180000/17171500/17171428/14c65da7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Bliss Junior Suite 10.0 Exceptional 1 review ### Highlights Air conditioning Heating Dining table TV Premium bedding Blackout curtains Separate bedroom Pillow-top bed - 678 sq ft - 1 bedroom - City view - Sleeps 3 - 1 King Bed ![Urban Room King | 1 bedroom, premium bedding, pillow-top beds, minibar](https://images.trvl-media.com/lodging/18000000/17180000/17171500/17171428/e4e90b68.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Urban Room King 9.0 Wonderful 4 reviews ### Highlights Air conditioning Heating Free cots/infant beds Dining table TV Blackout curtains Pillow-top bed Separate bedroom - 495 sq ft - 1 bedroom - City view - Sleeps 3 - 1 King Bed ## You may also like Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/4000000/3550000/3542100/3542003/85a89a07_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### One Puebla Finsa Cuautlancingo - 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Breakfast included - Pet-friendly - Parking included - Free WiFi 9.4 Exceptional 524 reviews £52 includes taxes & fees 10 Nov - 11 Nov [](https://www.expedia.co.uk/Puebla-Hotels-Hampton-Inn-Suites-By-Hilton-Puebla.h32150373.Hotel-Information?chkin=2025-11-10&chkout=2025-11-11&rm1=a2®ionId=2738&destination=Puebla (and vicinity)&destType=MARKET&latLong=19.04422,-98.224842&searchId=1dc65caa-329d-4cec-aac3-276aad730e6f&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPuebla-Hotels-Azul-Talavera-Hotel.h17171428.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPuebla-Hotels-Azul-Talavera-Hotel.h17171428.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C19.04613%2C-98.18909&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=s87Nb1xyur-grc0-shYS3t6PTe4=) 10 Norte #1402, Col. Barrio del Alto, Puebla, PUE, 72000 #### What's nearby - Puebla Convention Center - 7 min walk - 0.4 miles - Zona Histórica de los Fuertes - 12 min walk - 0.7 miles - Zócalo de Puebla - 14 min walk - 0.8 miles - Puebla Cathedral - 15 min walk - 0.8 miles - Centro Expositor - 3 min drive - 1.0 mile #### Getting around - Puebla–Cholula Tourist Train Terminal - 7 min drive - Puebla, Puebla (PBC-Hermanos Serdan Intl.) - 39 min drive #### Restaurants - ‪Rooftop Banyan Tree - ‬1 min walk - ‪Un Respiro Café - ‬7 min walk - ‪El Ranchito - ‬2 min walk - ‪La Chiquita - ‬1 min walk - ‪Café & Bar Rentoy - ‬6 min walk ## About this property ### Banyan Tree Puebla Luxury family-friendly hotel near Zócalo de Puebla Puebla Cathedral and Centro Expositor are located near Banyan Tree Puebla, which provides a rooftop terrace, a coffee shop/cafe and a garden. Treat yourself to a body wrap, a body scrub or a facial at Banyan Tree Spa, the on-site spa. At the 3 on-site restaurants, enjoy breakfast, dinner and Thai cuisine. Stay connected with free in-room WiFi, and guests can find other amenities, such as a library and dry cleaning/laundry services. You'll also enjoy perks such as: - An outdoor pool, along with sunloungers and pool umbrellas - Local cuisine breakfast (surcharge), valet parking (surcharge) and a round-trip airport shuttle (surcharge) - Babysitting (surcharge), wedding services and luggage storage - A banquet hall, concierge services and meeting rooms - Guest reviews speak highly of the helpful staff Room features All 78 rooms have comforts such as premium bedding and air conditioning, in addition to thoughtful touches such as free WiFi and safes. Extra amenities include: - Children's slippers and childcare services - Bathrooms with rainfall showers and designer toiletries - Wardrobes/cupboards, a personal chef and coffee/tea makers ## Similar properties ![Suite, 1 King Bed, Garden View (SUITE KING) | View from room](https://images.trvl-media.com/lodging/22000000/21050000/21043000/21042925/2048177b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Cartesiano Boutique & Wellness Hotel Puebla Historic Center - Pool - Spa - Pet-friendly - Parking included 9.6 Exceptional 685 reviews £111 includes taxes & fees 17 Nov - 18 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-17&endDate=2025-11-18&selected=21042925&PinnedHotelID=21042925&HadPinnedHotel=true®ionId=-1&adults=2) ![1 bedroom, Egyptian cotton sheets, premium bedding, down duvets](https://images.trvl-media.com/lodging/1000000/50000/46300/46231/78f73717.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### InterContinental Presidente Puebla by IHG Puebla - Pool - Spa - 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Free WiFi - Restaurant - Air conditioning 9.2 Wonderful 255 reviews £70 includes taxes & fees 9 Nov - 10 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=3097085&PinnedHotelID=3097085&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/89000000/88310000/88304300/88304231/d5c260c0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Palacio Julio Hotel Puebla Historic Center - Breakfast included - Free WiFi - Restaurant - Air conditioning 9.6 Exceptional 209 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-12&endDate=2025-11-13&selected=88304231&PinnedHotelID=88304231&HadPinnedHotel=true®ionId=-1&adults=2) ![3 restaurants, breakfast served](https://images.trvl-media.com/lodging/1000000/30000/21500/21438/1dd9332f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Quinta Real Puebla Puebla Historic Center - Spa - Free WiFi - Restaurant - Air conditioning 8.8 Excellent 1,002 reviews £91 includes taxes & fees 5 Nov - 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Pool - Breakfast included - Parking included - Free WiFi 9.4 Exceptional 155 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-12&endDate=2025-11-13&selected=35210940&PinnedHotelID=35210940&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/3000000/2480000/2473100/2473071/007fba08.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Boutique Casareyna Puebla Historic Center - Pool - Spa - Pet-friendly - Free WiFi 9.6 Exceptional 1,000 reviews £80 includes taxes & fees 5 Nov - 6 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-05&endDate=2025-11-06&selected=2473071&PinnedHotelID=2473071&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi ### Parking and transport - 24-hour return airport shuttle (surcharge) - Valet parking on site (MXN 220 per day) ### Food and drink - Daily local cuisine breakfast available 7:00 AM to noon for a fee: MXN 475 to 1,000 for adults and MXN 475 to 999 for children - 2 bars/lounges - 3 restaurants - A coffee shop/cafe - Snack bar/deli ### Restaurants on site - Bar Los Lavaderos - Pasquinel Bistrot - Rooftop Bar - Saffron - Trattoria Cello-proximame ### Things to do - 24-hour gym - Full-service spa - Library - Outdoor pool ### Family friendly - Dining table - In-room babysitting - Outdoor pool - Snack bar/deli ### Conveniences - 24-hour front desk - Free newspapers in lobby - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Turndown service - Wedding services ### Business services - 4,951 square feet of conference space - Meeting rooms ### Outdoors - Garden - Pool loungers - Pool umbrellas - Rooftop terrace ### Full-service spa - 3 treatment rooms - Aromatherapy - Body scrubs - Body wraps - Deep-tissue massages - Detox wraps - Facials - In-room massages - Manicures/pedicures - Spa open daily - Sports massages - Swedish massages - Thai massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Accessible airport shuttle - Lift - Wheelchair-accessible path of travel ### More - 4 floors - Banquet hall - Smoke-free property ## Room amenities ### Bedroom - Blackout drapes - Pillowtop mattress - Premium bedding ### Bathroom - Children's slippers - Designer toiletries - Dressing gowns - Hair dryer - Private bathroom - Rainfall showerhead - Shower - Slippers - Towels provided ### Entertainment - TV ### Food and drink - Chef service - Coffee/tea maker - Dining table - Espresso maker - Free bottled water - Limited room service - Minibar ### More - Air conditioning - Heating - Iron/ironing board on request - Phone - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: midnight Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in ### Access methods Staffed front desk ### Pets Pets are allowed for an extra charge of MXN 1260 per pet, per day 1 total (up to 10 kg per pet) Restrictions apply; for more information contact the property on the number on the booking confirmation Food and water bowls are available ### Children and extra beds Children are welcome 2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for MXN 1000.0 per night. ### Payment types at the property ## Important information ### Optional extras - Fee for local cuisine breakfast: approximately MXN 475 to 1000 for adults and MXN 475 to 999 for children - Airport shuttle fee: MXN 1250 per vehicle (one-way, maximum occupancy 4) - Valet parking fee: MXN 220.00 per day - Pet fee: MXN 1260 per pet, per day - Rollaway bed fee: MXN 1000.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Noise-free guestrooms cannot be guaranteed Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Guests under 7 years old are not allowed in the spa, and guests under 13 years old are only allowed with adult supervision ### Property is also known as Rosewood Puebla Hotel Rosewood Puebla Hotel Azul Talavera Azul Talavera Hotel Banyan Tree Puebla Hotel Banyan Tree Puebla Puebla Banyan Tree Puebla Hotel Puebla ## Frequently asked questions ### Does Banyan Tree Puebla have a pool? > Yes, this property has an outdoor pool. ### How much does it cost to stay at Banyan Tree Puebla? > As of 29 Oct 2025, prices found for a 1-night stay for 2 adults at Banyan Tree Puebla on 18 Nov 2025 start from £146.97, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Puebla-Hotels-Azul-Talavera-Hotel.h17171428.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Banyan Tree Puebla pet-friendly? > Yes, this hotel allows pets (limit 1 total) with a maximum weight of up to 10 kg per pet. There's a fee of MXN 1260 per pet, per day. Some restrictions may apply, so please contact the property for more details. ### How much is parking at Banyan Tree Puebla? > Valet parking is available for MXN 220.00 per day. ### What time is check-in at Banyan Tree Puebla? > Check-in start time: 3:00 PM; check-in end time: midnight. After-hours check-in is not available. ### What time is check-out at Banyan Tree Puebla? > Checkout is at noon. ### Does Banyan Tree Puebla provide a shuttle to the airport? > Yes, there's an airport shuttle. A fee of MXN 1250 per vehicle applies. ### Where is Banyan Tree Puebla located? > This family-friendly Puebla hotel is located in the historical district, within a 15-minute walk of Five Wounds of San Francisco Conventional Church and Zócalo de Puebla. Puebla Cathedral and Centro Expositor are also within 1 mile (2 km). Puebla–Cholula Tourist Train Terminal is 26 minutes by foot. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Banyan Tree Puebla Reviews 9.2 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.6 Cleanliness ### 9.6 Location ### 9.4 Staff & service ### 9.4 Eco-friendliness ### 9.4 Property conditions & facilities 10 - Excellent 486 8 - Good 88 6 - Okay 35 4 - Poor 21 2 - Terrible 16 ### 10/10 Excellent #### Mario 8 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente hotel ##### Mario Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Sungman 5 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very cozy and calm. Wonderful ##### Sungman Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Jose 20 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Food is great and the staff is great. Had a great massage with Dani. Think she fixed my back! My 3rd or 4th time here, I'll be back... ##### Jose Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Jon 20 Jun 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing stuff and beautiful property ##### Jon Stayed 1 night in Jun 2025 ### 10/10 Excellent #### David H 14 Jul 2025 Liked: Cleanliness, amenities, property conditions & facilities This is an excellent place to stay in Puebla, with lovely rooms, nice restaurants and great staff. Abraham who works in the rooftop bar was an excellent host to us every night we were there! Thanks Abraham. ##### David H Stayed 5 nights in Jul 2025 ### 10/10 Excellent #### Florice 25 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful hotel. The rooms and bathroom is top notch. The staff is friendly. ##### Florice Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Mario Alberto 29 Jun 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente ##### Mario Alberto Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Lluvia 8 Jan 2025 Liked: Amenities Great experience staying at this Hotel, service was great and the food delicious ##### Lluvia Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Ashley 24 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Book it! Amazing stay! First time ataying at Banyan Tree. I'm excites to book more withbthem. ##### Ashley Stayed 1 night in May 2025 ### 10/10 Excellent #### Carlos 15 Feb 2025 Beautiful hotel located in the heart of downtown Puebla ##### Carlos Stayed 1 night in Feb 2025 ### 10/10 Excellent #### Vivianne 11 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Todo excelente ##### Vivianne Stayed 1 night in May 2025 ### 8/10 Good #### Scott 22 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Banyan tree hotel itself was awesome but there were some protest going on for couple of hrs while we were having a nape and it was very loud outside the room. ![](https://a.travel-assets.com/ugc/hotel-reviews/77b10816-6626-4ee1-a038-55190b1d5801-1750635750487.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/e60143fa-2f33-43d1-bec6-c4794b7bfb0d-1750635749307.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/feb5a801-a3b7-4aa3-bc97-fcbdaa5b2915-1750635750617.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/009fccfe-b96d-4ef6-8314-14f18b3c45c2-1750635750594.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Scott Stayed 2 nights in Jun 2025 ### 6/10 Okay #### Cesar 22 Aug 2025 . ##### Cesar Stayed 4 nights in Aug 2025 ### 10/10 Excellent #### Shuangxia 2 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I like this hotel, everything is perfect! ##### Shuangxia Stayed 1 night in Feb 2025 ### 10/10 Excellent #### Ana 9 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent property ##### Ana Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### Arun 22 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location, amazing views from rooftop dining/pool area, good dining optione ##### Arun Stayed 4 nights in Dec 2024 ### 10/10 Excellent #### Michael 7 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Fantastic property, modern, beautiful, well appointed and decorated! Amazing and well trained staff; super friendly, helpful and knowledgeable! A million thanks for an absolutely wonderful stay! ##### Michael Stayed 2 nights in Feb 2025 ### 10/10 Excellent #### Monty 11 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Relaxing times Great location, property well maintained but the main rating is the customer service, this place is customer based, from the moment you arrive to the moment you leave, the attention to the customer is primal. Every employee I encountered was very polite and attentive, they are there to answer every question you could have or need. The food is also great and plenty, overall I recommend this place for your short or long stay. They will be there to make sure you enjoy your stay. ##### Monty Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### Septian 29 May 2024 Great hotel ##### Septian Stayed 2 nights in May 2024 ### 10/10 Excellent #### Eve 21 Aug 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing hotel, staff and service ##### Eve Stayed 1 night in Aug 2024 ### 10/10 Excellent #### Angélica 17 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente todo ##### Angélica Stayed 2 nights in Feb 2025 ### 8/10 Good #### Ruben 30 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great property restoration. Garden view from the restaurant is phenomenal. ##### Ruben Stayed 1 night in Nov 2024 ### 10/10 Excellent #### Harry 25 Mar 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel is perfect. ##### Harry Stayed 3 nights in Mar 2024 ### 10/10 Excellent #### Sylvester 29 Jul 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities If you visit Puebla and want a perfectly-located hotel with every amenity, then the Banyan Tree is the right choice. It's a beautiful property close to the historic center, and the staff is great. ##### Sylvester Stayed 2 nights in Jul 2024 ### 10/10 Excellent #### MARISOL 31 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very friendly people, very clean place, staff is very polite, we enjoyed our staying.. we will definitely come back. 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