Title: Hotel Elena Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Elena Hotel with free valet parking, 4-minute walk to Zócalo de Puebla ![Interior](https://images.trvl-media.com/lodging/23000000/22250000/22244400/22244381/0b4b35b3.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Interior](https://images.trvl-media.com/lodging/23000000/22250000/22244400/22244381/645dfee0.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Standard Room, 1 Queen Bed | Premium bedding, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/23000000/22250000/22244400/22244381/5b514cdb.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Food and drink](https://images.trvl-media.com/lodging/23000000/22250000/22244400/22244381/aa1797cc.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby](https://images.trvl-media.com/lodging/23000000/22250000/22244400/22244381/bb6ce190.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Elena in Puebla Historic Center offers complimentary grocery shopping and dry cleaning. Enjoy views from the rooftop terrace or dine at the on-site restaurant and snack bar. The 24-hour multilingual staff helps guests make the most of the hotel's prime location. 8.2 Very good ## Popular amenities - Breakfast available - Parking included - 24/7 front desk - Housekeeping - Laundry - Free WiFi ## Room options ### Check availability for these dates Tonight [Dec 2 - Dec 3](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-02&endDate=2025-12-03&selected=22244381&PinnedHotelID=22244381&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-02&endDate=2025-12-03&selected=22244381&PinnedHotelID=22244381&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec 3 - Dec 4](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-03&endDate=2025-12-04&selected=22244381&PinnedHotelID=22244381&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-03&endDate=2025-12-04&selected=22244381&PinnedHotelID=22244381&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec 5 - Dec 7](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=22244381&PinnedHotelID=22244381&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=22244381&PinnedHotelID=22244381&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec 12 - Dec 14](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=22244381&PinnedHotelID=22244381&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=22244381&PinnedHotelID=22244381&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 3 of 3 rooms ![Standard Room, 1 Queen Bed | Premium bedding, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/23000000/22250000/22244400/22244381/5b514cdb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 Queen Bed 9.0 Wonderful 4 reviews ### Highlights Flat-screen TV Portable fan Premium bedding Private bathroom Free bottled water Cable channels Desk In-room safe - Sleeps 2 - 1 Queen Bed ![Quadruple Room, 2 Queen Beds, Private Bathroom | Premium bedding, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/23000000/22250000/22244400/22244381/d661a89e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Quadruple Room, 2 Queen Beds, Private Bathroom 10.0 Exceptional 1 review ### Highlights Flat-screen TV Portable fan Premium bedding Private bathroom Free bottled water Cable channels Desk In-room safe - Sleeps 4 - 2 Queen Beds ![Superior Room | Premium bedding, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/23000000/22250000/22244400/22244381/6af6da59.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room 10.0 Exceptional 1 review ### Highlights Flat-screen TV Portable fan Premium bedding Private bathroom Free bottled water Cable channels Desk In-room safe - 236 sq ft - City view - Sleeps 3 - 1 King Bed ## You may also like Ad ![Indoor pool](https://images.trvl-media.com/lodging/2000000/1690000/1683700/1683674/e5759a88.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Holiday Inn Puebla Finsa by IHG Puebla - Pool - Hot tub - Spa - Pet-friendly 9.2 Wonderful 776 reviews £54 includes taxes & fees 29 Dec - 30 Dec [](https://www.expedia.co.uk/Puebla-Hotels-Holiday-Inn-Puebla-Finsa.h1683674.Hotel-Information?chkin=2025-12-29&chkout=2025-12-30&rm1=a2®ionId=2738&destination=Puebla (and vicinity)&destType=MARKET&latLong=19.04422,-98.224842&searchId=de61219d-7c71-437a-945b-792e492a159d&top_cur=GBP) Ad ![Interior](https://images.trvl-media.com/lodging/17000000/16200000/16193500/16193471/effa7267.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hilton Garden Inn Puebla Angelópolis, Mexico Angelópolis - 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPuebla-Hotels-HOTEL-ELENA.h22244381.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPuebla-Hotels-HOTEL-ELENA.h22244381.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C19.04634%2C-98.19540&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=Q0zrmbL3tqTecq3IYThwC5qTwHQ=) Calle 2 Norte 608 Centro, Puebla, PUE, 72000 #### What's nearby - Santo Domingo Church - 3 min walk - 0.2 miles - Zócalo de Puebla - 5 min walk - 0.3 miles - Puebla Convention Center - 7 min walk - 0.4 miles - Los Sapos Bazaar - 7 min walk - 0.4 miles - Puebla Cathedral - 8 min walk - 0.5 miles #### Getting around - Puebla–Cholula Tourist Train Terminal - 20 min walk - Puebla, Puebla (PBC-Hermanos Serdan Intl.) - 41 min drive #### Restaurants - ‪El Viejo Rosario - ‬2 min walk - ‪Flautlán - ‬2 min walk - ‪Cafe aroma - ‬1 min walk - ‪El Anafre Rojo - ‬3 min walk - ‪Super Soya - ‬3 min walk ## About this property ### Hotel Elena Hotel near Zócalo de Puebla Located close to Puebla Cathedral, Hotel Elena provides a free food/drink shopping service, a rooftop terrace and dry cleaning/laundry services. Free in-room WiFi is available to all guests, along with a restaurant and a snack bar/deli. Other perks at this hotel include: - Free self-parking and valet parking - Cooked-to-order breakfast (surcharge), express check-out and a front desk safe - Smoke-free property, tour/ticket information and outdoor furniture Room features All guest rooms at Hotel Elena offer perks, such as premium bedding, in addition to amenities, such as free WiFi and safes. Other amenities include: - Flat-screen TVs with cable channels - Portable fans, daily housekeeping and desks ## Similar properties ![Free daily continental breakfast ](https://images.trvl-media.com/lodging/23000000/22120000/22116500/22116408/8184ec37.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Gala Puebla Historic Center - Breakfast included - Parking included - Free WiFi - Restaurant 8.0 Very good 596 reviews £40 includes taxes & fees 28 Dec - 29 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-28&endDate=2025-12-29&selected=22116408&PinnedHotelID=22116408&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/37000000/36120000/36113300/36113251/317998bd.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Diana Puebla Historic Center - Spa - Parking included - Free WiFi - Restaurant 9.0 Wonderful 676 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-16&endDate=2025-12-17&selected=36113251&PinnedHotelID=36113251&HadPinnedHotel=true®ionId=-1&adults=2) ![Exclusive Studio Suite, 2 Bedrooms | Private kitchen | Dining tables](https://images.trvl-media.com/lodging/72000000/72000000/71991200/71991140/fbc3b7fe.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Escala Puebla Centro Puebla Historic Center - 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Breakfast available 8.6 Excellent 44 reviews £35 includes taxes & fees 3 Dec - 4 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-03&endDate=2025-12-04&selected=110446127&PinnedHotelID=110446127&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Height restrictions apply for on-site parking - Free self parking on site - Free valet parking on site ### Food and drink - Daily cooked-to-order breakfast available 8:00 AM to 11:00 AM for a fee: MXN 60 for adults and MXN 60 for children - A restaurant - Coffee and tea in common areas - Snack bar/deli ### Family friendly - Laundry facilities - Snack bar/deli ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage - Safe at front desk - Shared microwave - Shared refrigerator ### Guest services - Concierge services - Dry cleaning/laundry service - Free grocery shopping service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance ### Outdoors - Outdoor furniture - Rooftop terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Upper floors accessible by stairs only ### More - Smoke-free property ## Room amenities ### Bedroom - Premium bedding ### Bathroom - Shower - Towels provided ### Entertainment - Flat-screen TV with cable channels ### Food and drink - Free bottled water ### More - Desk - Phone - Portable fan - Safe ## Policies ### Check-in Check-in start time: 2:00 PM; check-in end time: 11:30 PM Early check-in subject to availability Early check-in is available for a fee Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before noon Late check-out subject to availability A late check-out fee will be charged Express check-out available ### Special check-in instructions Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Fee for cooked-to-order breakfast: from approximately MXN 60 for adults and from MXN 60 for children - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts No pets and no service animals are allowed at this property Parking height restrictions apply ### Property is also known as HOTEL ELENA Puebla ELENA Puebla HOTEL ELENA Hotel HOTEL ELENA Puebla HOTEL ELENA Hotel Puebla ## Frequently asked questions ### Is Hotel Elena pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Hotel Elena? > Self-parking and valet parking are free at this property. ### What time is check-in at Hotel Elena? > Check-in start time: 2:00 PM; check-in end time: 11:30 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours. ### What time is check-out at Hotel Elena? > Checkout is at noon. Late check-out is available for a fee (subject to availability). ### Where is Hotel Elena located? > Located in Puebla Historic Center, this hotel is within a 5-minute walk of Mexican Revolution Museum and Zócalo de Puebla. Candy Street and Street of Candies are just steps away. Puebla–Cholula Tourist Train Terminal is 20 minutes by foot. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Elena Reviews 8.2 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 70 8 - Good 48 6 - Okay 21 4 - Poor 4 2 - Terrible 13 ### 8.4/10 Cleanliness ### 8.4/10 Staff & service ### 7.6/10 Amenities ### 8.0/10 Property conditions & facilities ### 8.6/10 Eco-friendliness ### 10/10 Excellent #### Raul 4 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent service ##### Raul Stayed 1 night in Mar 2025 ### 8/10 Good #### Heriberto 20 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Ok ##### Heriberto Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### Heriberto 5 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Ok ##### Heriberto Stayed 2 nights in Feb 2025 ### 8/10 Good #### Miguel 26 May 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort No water at night. Bar with loud music at night.in front of building. Last day coffee was cold. Service attendants excellent. ##### Miguel Stayed 5 nights in May 2023 ### 2/10 Terrible #### Fernando 3 Apr 2024 Disliked: Cleanliness, staff & service, property conditions & facilities Room which was reserved as City view Has no windows at all! Receptionist said it is Expedia system fault. Director of this hotel is absent all day, they don’t want to return money paid on the reservation desk on arrival. Expedia tried to make another charge For us to be able to change the hotel. Hotel description is a fraud. They know they don’t offer city view , they charge and don’t want to refund money paid for touristic product which does not correspond to the description. ##### Fernando ### 4/10 Poor #### Verified traveller 5 Dec 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Do not guide for the photos Im not woman who complains frequently, in fact, this is my first bad comment about a hotel, but feel it like necessary for helping. The hotel is really with not regularly maintenance at all. After my experience in this hotel I looked for past reviews and noticed that 4 years ago have the same complaint. It looks like there is not a professional administration for it. There is not self parking service. You must leave your car keys at the parking lot, which is four blocks away of the hotel. I didnt feel nice attention at all. The bathroom didnt have hot water. I showered with cold water. And with a drainage smell filling all the room. Was really disgusting. This was one of my worst experiences with a hotel in my life. ##### Verified traveller Stayed 2 nights in Nov 2024 ### 10/10 Excellent #### Heriberto 1 Dec 2025 Liked: Cleanliness, staff & service, property conditions & facilities El wifi no me fue útil durante toda la estancia, cada mes vuelvo y cada mes es lo mismo aún que ya lo haya reportado. ##### Heriberto Stayed 4 nights in Nov 2025 ### 10/10 Excellent #### Jorge Luis 11 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente ubicación, personal amable y la limpieza muy bien👌 ##### Jorge Luis Stayed 3 nights in Oct 2025 ### 2/10 Terrible #### Edel 1 Sept 2025 Disliked: Cleanliness, amenities, property conditions & facilities Las cañerías del baño apestan, es tanto el olor que el cuarto entero se siente denso. Cuando llegas tienen la ventana abierta para que no te des cuenta pero es imposible dejarla así. Es un lugar terrible, y eso que pedí “una suite”. ##### Edel Stayed 1 night in Aug 2025 ### 10/10 Excellent #### karen 18 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Todo muyy bien Todo, muy bien, muy cercano y excelenge disposicion del personal, super bien ##### karen Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Marco Antonio 15 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Lugar muy cómodo y cerca del centro. Buen lugar para descansar ![](https://a.travel-assets.com/ugc/hotel-reviews/928042d6-5034-4909-aa5e-50333462c7b8-1755232185850.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/15d57722-c446-4d15-a45c-b5a33cf52c4e-1755232184812.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Marco Antonio Stayed 2 nights in Jul 2025 ### 2/10 Terrible #### Pablo 29 Jun 2025 Disliked: Cleanliness, staff & service, property conditions & facilities No respetaron m ##### Pablo Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Reyna 24 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities Es muy céntrico, a los lados que vayas hay comida, entretenimiento, etc ##### Reyna Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Norma 18 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Estuve una noche pero desde la llegada fueron muy amables. Por la noche la zona es muy tranquila y la ubicación es magnífica, a unas cuadras del zócalo. ##### Norma Stayed 1 night in Jun 2025 ### 8/10 Good #### ISMAEL SAID 11 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities Buen lugar ##### ISMAEL SAID Stayed 2 nights in May 2025 ### 10/10 Excellent #### Jorge 6 May 2025 Liked: Cleanliness, staff & service Cuentan con Ballet parking ##### Jorge Stayed 1 night in May 2025 ### 6/10 Okay #### Quetzalli 29 Mar 2025 Liked: Cleanliness, amenities, property conditions & facilities El hotel cumple con las expectativas relacion precio y calidad... Amable la recepciónista por llamada para acordar mi llegada.. Pero al ingresar, al hacer el check in, iba super cargada con maletas y bolsos, habían dos chicas en recepción y me hicieron llenar la hoja de ingreso sin permitirme dejar en el lobby mis cosas, y si, está bien, la hoja de ingreso es importante, pero creo también la empatía y la amabilidad al llegar el huésped es importante.... Nos ofrecieron un desayuno continental, muy rico y amables los del bar... ##### Quetzalli Stayed 1 night in Mar 2025 ### 6/10 Okay #### Heriberto 29 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities No respetaron la habitación solicitada, seleccione vista a la ciudad y por segunda ocasión no lo brindaron El lugar es bueno ##### Heriberto Stayed 1 night in Mar 2025 ### 8/10 Good #### ALEJANDRA 21 Mar 2025 Liked: Cleanliness, amenities, property conditions & facilities El hotel dentro de lo general no esta mal, talvez la chica que me atendió al inicio no tenia buen carácter, pero nada que afecta y no estaría de mas que explique como abrir la puerta ya que son dos chapas y se confunde uno. La zona esta sucia, se ve mal no se si sea por la hora que llegue aprox las 11 pm pero eso no da buen aspecto al lugar. ##### ALEJANDRA Stayed 1 night in Mar 2025 ### 8/10 Good #### Ilse 8 Mar 2025 Liked: Cleanliness, staff & service Lo único que no me gustó es que entra mucha Luz del pasillo toda la noche ##### Ilse Stayed 4 nights in Feb 2025 ### 10/10 Excellent #### julio Ignacio 24 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Muy bien el trato de la administración muy bueno siempre muy amables la habitación muy padre ##### julio Ignacio Stayed 3 nights in Feb 2025 ### 10/10 Excellent #### Sanjuana 26 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities #### Buen hotel El lugar es muy bonito y céntrico solo el ruido de los autos es un poco incomodo ##### Sanjuana Stayed 1 night in Nov 2024 ### 10/10 Excellent #### Josue Martin 1 Jan 2025 Liked: Staff & service, amenities Disliked: Cleanliness, property conditions & facilities Se supone que eran dos camas queen y solo eran camas matrimoniales, los cuartos están demasiado pequeños y los precios que dicen ahí no son los que corresponden ##### Josue Martin Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Karla Adriana 17 Dec 2024 Liked: Cleanliness, amenities Muy atentos y excelente servicio, chico pero muy cómodo ##### Karla Adriana Stayed 1 night in Dec 2024 ### 6/10 Okay #### Karina 6 Dec 2024 Liked: Cleanliness, staff & service No me salió agua caliente, el personal es extremadamente amable eso me gustó mucho ##### Karina Stayed 1 night in Dec 2024 ## Expedia's Latest Trends ### Hotels > [htop Amatista](https://www.expedia.co.uk/Lloret-De-Mar-Hotels-Htop-Amatista.h916598.Hotel-Information) > > [Villas Langkawi](https://www.expedia.co.uk/Langkawi-Villas.d6126505-aaVillas.Travel-Guide-Accommodation) > > [Mövenpick Resort Al Marjan Island](https://www.expedia.co.uk/Ras-Al-Khaimah-Hotels-Movenpick-Resort-Al-Marjan-Island.h78082184.Hotel-Information) > > [Caravan Parks Sunderland Bay](https://www.expedia.co.uk/Sunderland-Bay-Caravan-Parks.d6342750-aaCaravanParks.Travel-Guide-Accommodation) > > [The Esplanade Hotel](https://www.expedia.co.uk/Dunoon-Hotels-OYO-The-Esplanade-Hotel.h6467698.Hotel-Information) > > [ALEGRIA Mar Mediterrania - 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