Title: El Encanto Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=18313355&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # El Encanto Travelers enjoy Thai massages and aromatherapy treatments on a peaceful rooftop with cathedral views at this relaxing retreat in Puebla's historic heart ## Photo gallery for El Encanto ![Bar (on property) - El Encanto (Puebla)](https://images.trvl-media.com/lodging/19000000/18320000/18313400/18313355/d0fcf870.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Reception - El Encanto (Puebla)](https://images.trvl-media.com/lodging/19000000/18320000/18313400/18313355/18ffcccb.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Hallway - El Encanto (Puebla)](https://images.trvl-media.com/lodging/19000000/18320000/18313400/18313355/1f55867b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property amenity - El Encanto (Puebla)](https://images.trvl-media.com/lodging/19000000/18320000/18313400/18313355/686579bc.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Business centre - El Encanto (Puebla)](https://images.trvl-media.com/lodging/19000000/18320000/18313400/18313355/e7893820.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies El Encanto in Puebla Historic Center offers rooftop relaxation with cathedral views. Enjoy Thai massages and aromatherapy at the spa, and satisfying meals at the restaurant. Free in-room WiFi, multilingual staff, and luggage storage ensure a hassle-free stay. ## Reviews 7.2 Good ## Popular amenities - Spa - Free Wi-Fi - Air-conditioning - Business services - Bar - Room service ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-15&endDate=2026-02-16&selected=18313355&PinnedHotelID=18313355&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-15&endDate=2026-02-16&selected=18313355&PinnedHotelID=18313355&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-16&endDate=2026-02-17&selected=18313355&PinnedHotelID=18313355&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-16&endDate=2026-02-17&selected=18313355&PinnedHotelID=18313355&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=18313355&PinnedHotelID=18313355&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=18313355&PinnedHotelID=18313355&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-27&endDate=2026-03-01&selected=18313355&PinnedHotelID=18313355&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-27&endDate=2026-03-01&selected=18313355&PinnedHotelID=18313355&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds Showing 4 of 4 rooms ### View all photos for Standard Loft, 1 Double Bed ![Standard Loft, 1 Double Bed | Minibar, in-room safe, individually decorated, individually furnished](https://images.trvl-media.com/lodging/19000000/18320000/18313400/18313355/cccd64de.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Loft, 1 Double Bed ### Highlights Balcony Garden Individually furnished Individually decorated Air conditioning TV Separate bedroom Hairdryer - 377 sq ft - 1 bedroom - Sleeps 2 - 1 Double Bed ### View all photos for Superior Room, 2 Double Beds ![Superior Room, 2 Double Beds | Minibar, in-room safe, individually decorated, individually furnished](https://images.trvl-media.com/lodging/19000000/18320000/18313400/18313355/934e19ad.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 2 Double Beds 7.0 Good 2 reviews ### Highlights Balcony Garden Individually furnished Individually decorated Air conditioning TV Hairdryer Private bathroom - 484 sq ft - Sleeps 4 - 2 Double Beds ### View all photos for Junior Suite, 1 Bedroom ![Junior Suite, 1 Bedroom | Minibar, in-room safe, individually decorated, individually furnished](https://images.trvl-media.com/lodging/19000000/18320000/18313400/18313355/9b3fb474.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, 1 Bedroom ### Highlights Balcony Garden Individually furnished Individually decorated Air conditioning TV Separate bedroom Hairdryer - 592 sq ft - 1 bedroom - Sleeps 3 - 1 Queen Bed ### View all photos for Luxury Double Room, 1 King Bed ![Luxury Double Room, 1 King Bed | Minibar, in-room safe, individually decorated, individually furnished](https://images.trvl-media.com/lodging/19000000/18320000/18313400/18313355/4501b4b9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Double Room, 1 King Bed ### Highlights Balcony Garden Individually furnished Individually decorated Air conditioning TV Hairdryer Private bathroom - 75 sq ft - Sleeps 4 - 1 King Bed ## You may also like Ad ![Reception](https://images.trvl-media.com/lodging/1000000/50000/46300/46231/1967178c.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### InterContinental Presidente Puebla by IHG Puebla - Pool - Spa - Pet-friendly - Kids’ pool 9.0 Wonderful 1,002 reviews £81 includes taxes & fees 22 Feb - 23 Feb [](https://www.expedia.co.uk/Puebla-Hotels-InterContinental-Presidente-Puebla.h46231.Hotel-Information?chkin=2026-2-22&chkout=2026-2-23&rm1=a2®ionId=2738&destination=Puebla (and vicinity)&destType=MARKET&latLong=19.04422,-98.224842&searchId=61cef8b3-cc73-4e5d-93a5-e0813771befe&top_cur=GBP) Ad ![Premier Suite | Premium bedding, down duvets, minibar, individually decorated](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/102000000/101950000/101942600/101942592/da2c81e8_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### HOTEL BOUTIQUE CASONA 65 Puebla Historic Center - 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Breakfast included - Parking included - Free Wi-Fi - Air-conditioning 8.6 Excellent 978 reviews £40 includes taxes & fees 27 Feb - 28 Feb [](https://www.expedia.co.uk/Puebla-Hotels-City-Express-Junior-Puebla-Angelopolis.h18676747.Hotel-Information?chkin=2026-2-27&chkout=2026-2-28&rm1=a2®ionId=2738&destination=Puebla (and vicinity)&destType=MARKET&latLong=19.04422,-98.224842&searchId=61cef8b3-cc73-4e5d-93a5-e0813771befe&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPuebla-Hotels-El-Encanto.h18313355.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPuebla-Hotels-El-Encanto.h18313355.Hotel-Information) ## About the area Located in Puebla Historic Center, a neighbourhood in Puebla, El Encanto is near a metro station. Puebla Cathedral and Great Pyramid of Cholula are notable landmarks, and travellers looking to shop may want to visit Angelopolis Commercial Center. Africam Safari and Museo del Ferrocarril are also worth visiting. [Visit our Puebla travel guide](https://www.expedia.co.uk/Puebla.dx2738) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C19.04297%2C-98.19970&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=-a1FDoMnuVPnE3eUjeg4mxeeV9I=) 5 Poniente No. 105, Local B, Centro, Puebla, PUE, 72000 ### What's nearby - ![Puebla Cathedral showing heritage architecture, night scenes and a church or cathedral](https://images.trvl-media.com/place/6113676/c5c18e97-bf52-488e-82ce-67db6e1de41f.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Puebla Cathedral 2 min walk \- 0.1 miles - ![Zocalo Square which includes a garden and night scenes](https://images.trvl-media.com/place/6171841/f5f6c596-bf85-4288-852a-edf04dedcdcc.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Zócalo de Puebla 2 min walk \- 0.1 miles - ![Palafoxiana Library which includes heritage elements and interior views](https://images.trvl-media.com/place/6302141/6c737404-8101-4c9d-84b3-d9c446218183.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Palafoxiana Library 2 min walk \- 0.1 miles - ![Los Sapos Bazaar as well as a small group of people](https://images.trvl-media.com/place/6302169/f027f39e-680e-45b4-a62c-ac876c62c911.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Los Sapos Bazaar 5 min walk \- 0.3 miles - Puebla Convention Center 10 min walk \- 0.6 miles ### Getting around - Puebla–Cholula Tourist Train Terminal 9 min drive - Puebla, Puebla (PBC-Hermanos Serdan Intl.) 43 min drive ### Restaurants - El Mural de los Poblanos 1 min walk - Comal Cocina de Antojo 1 min walk - Tortas Meche 3 min walk - Attico 303 1 min walk - Frenchies Café 1 min walk ## About this property ### El Encanto Hotel near Zócalo de Puebla Close to Puebla Cathedral, El Encanto provides amenities, such as a rooftop terrace and a bar. Treat yourself to spa services, such as a body treatment, a Swedish massage or aromatherapy. Stay connected with free in-room WiFi. Additional perks include: - A round-trip airport shuttle (surcharge), multilingual staff and a lift - Tour/ticket information, concierge services and wedding services - Luggage storage, smoke-free property and 1 meeting room Room features All rooms are individually furnished, and feature comforts such as air conditioning, as well as perks such as free WiFi and safes. Other amenities include: - Bathrooms with showers and free toiletries - TVs with cable channels - Private gardens, housekeeping and phones ## Similar properties ![Front of property](https://images.trvl-media.com/lodging/38000000/37060000/37058300/37058239/dabd0d74.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Aroma 406 Puebla Historic Center - Free Wi-Fi - Breakfast available - Laundry room - Room service 8.4 Very good 164 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-01&endDate=2026-03-02&selected=37058239&PinnedHotelID=37058239&HadPinnedHotel=true®ionId=-1&adults=2) ![Free daily continental breakfast ](https://images.trvl-media.com/lodging/23000000/22220000/22211400/22211325/3d1f19a8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Sofia Puebla Historic Center - Breakfast included - Parking included - Free Wi-Fi - Restaurant 8.2 Very good 561 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-01&endDate=2026-03-02&selected=22211325&PinnedHotelID=22211325&HadPinnedHotel=true®ionId=-1&adults=2) ![Lunch and dinner served, Mexican cuisine](https://images.trvl-media.com/lodging/2000000/1650000/1649100/1649042/71d26f94.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Del Portal, Puebla Puebla Historic Center - 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Available in some public areas: Free WiFi ### Parking and transport - Height restrictions apply for on-site parking - Offsite parking available from 8:00 PM to 8:00 AM; MXN 100 per night; reservations required - Return airport shuttle (surcharge) from 6:00 AM to 11:30 PM at scheduled times and on request - Area shuttle (surcharge) ### Food and drink - A bar/lounge - Snack bar/deli ### Family friendly - Snack bar/deli ### Conveniences - 24-hour front desk - Guidebooks - Luggage storage ### Guest services - Concierge services - Housekeeping on request - Multilingual staff - Tour and ticket assistance - Wedding services ### Business services - Meeting room ### Outdoors - Rooftop terrace ### Spa - Aromatherapy - Body scrubs - Deep-tissue massages - Facials - Hot stone massages - In-room massages - Sports massages - Swedish massages - Thai massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Low-height electrical sockets in bathroom ### More - 1 building - 2 floors - Built in 1750 - Colonial architecture - Smoke-free property ## Room amenities ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shower - Towels provided ### Entertainment - TV with cable channels ### Food and drink - Limited room service - Minibar ### More - Access via exterior corridors - Air conditioning - Free local calls - Individual decor - Individual furnishings - Iron/ironing board on request - Phone - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 10:00 PM Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Airport shuttle fee: MXN 400 per vehicle (one-way, maximum occupancy 0) - Nearby parking fee: MXN 100 per night (3281 ft away; open 8:00 PM to 8:00 AM) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Noise-free guestrooms cannot be guaranteed This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation No pets and no service animals are allowed at this property Parking height restrictions apply ### Property is also known as El Encanto Hotel Puebla El Encanto Puebla El Encanto Hotel El Encanto Puebla El Encanto Hotel Puebla ## Frequently asked questions ### Is El Encanto pet-friendly? ### What time is check-in at El Encanto? ### What time is check-out at El Encanto? ### Does El Encanto provide a shuttle to the airport? ### Where is El Encanto located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## El Encanto Reviews 7.2 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 7.8 Cleanliness ### 9.6 Location ### 7.6 Staff & service ### 7.4 Property conditions & facilities 10 - Excellent 42 8 - Good 34 6 - Okay 15 4 - Poor 16 2 - Terrible 17 ## Reviews ### 10/10 Excellent #### Cindy 23 Jan 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities El Encanto was a wonderful stay, we were there for a wedding, from the outside you could not imagine the beauty with in, it’s rustic and beautiful and great picture ops all around the hotel, if you get the corner room it has a balcony looking out to the cathedral and wow, the rooftop bar was where the wedding took place breath taking view of the cathedral and when lit at night wow, wonderful all around, only complaints I have to give bathroom in our room had water marks on the ceilings and walls, some rooms did smell a little damp or moldy from what I was told, steak at the reception did not meet anyone’s expectations it was tough and dry could not be cut or chewed at all, other than that the rest of the food an cocktails were delicious, Hotel is very centric everything is within walking distance, plenty of delicious restaurant all around ##### Cindy Stayed 2 nights in Jan 2024 ### 2/10 Terrible #### CESAREO 21 Jan 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort worst hotel I'vebeen in my life ##### CESAREO Stayed 2 nights in Jan 2024 ### 6/10 Okay #### Claudia Ayala 21 May 2025 We got at our room it was no toilet paper ##### Claudia Ayala Stayed 1 night in May 2025 ### 4/10 Poor #### Heinz 24 Jul 2025 Disliked: Cleanliness, staff & service, property conditions & facilities Service almost not existing. Maintanance and cleanleness bad. 2019 all good, now completly bad. ##### Heinz Stayed 3 nights in Jul 2025 ### 8/10 Good #### Jose 19 May 2025 Liked: Cleanliness, staff & service, amenities I read the reviews about ac not working properly so I made sure to ask about the ac. They assured me it was working. I left AC on Coldest setting and it never got cool. I let staff know the next day as well. Horrible sleeping experience when it’s hot. Overall the place is cool. ##### Jose Stayed 1 night in May 2025 ### 4/10 Poor #### Carter 5 May 2024 Liked: Cleanliness, property conditions & facilities Disliked: Room comfort #### Needs Improvement The air conditioning did not work. The room was hot, humid, and uncomfortable. In the morning I went to check out and was in the elevator with my luggage. The door closed, I pressed the button, and then nothing. I was trapped inside and had to call the front desk on my phone to get someone to come help me get out. ##### Carter Stayed 1 night in May 2024 ### 8/10 Good #### Angel 4 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Todo estuvo bien, excepto el tiempo de atención de la recepción, tardamos 30 minutos en salir por que no estaba en su puesto la recepcionista. ##### Angel Stayed 1 night in Jun 2025 ### 4/10 Poor #### David 2 Jul 2025 Liked: Property conditions & facilities Disliked: Cleanliness Bien ubicada, el edificio está muy interesante, habitaciones amplias sin embargo las sábanas daban picazón, las almohadas tenían mal olor entre sudor o humedad y para que salga agua caliente tienes que esperar mucho y hacer maniobras con las llaves del lavabo, en la mañana los recepcionistas nunca están y demoran en acudir al llamado ##### David Stayed 4 nights in Jun 2025 ### 2/10 Terrible #### pilar 29 Jun 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Nada recomendable, no vayan ##### pilar Stayed 1 night in Jun 2025 ### 2/10 Terrible #### araceli rodriguez 9 Jun 2025 Disliked: Cleanliness, amenities La ubicacion y la decoración es buena pero toenen pésima higiene, el dia que llegamos no tenian huespedes el hotel estaba cerrado y aun asi el baño tenía basura, la habitacion tambien tenia cosas tiradas, la atencion del personal fue muy mala , solocitamos la limpieza de la habitacion y no la realizaron. Decidieron cambiarnos de habitación lo cual agradezco pero tampoco estaba muy limpia que digamos. ##### araceli rodriguez Stayed 3 nights in Jun 2025 ### 4/10 Poor #### Janeth 27 May 2025 Disliked: Property conditions & facilities, room comfort No nos dieron controles para aire acondicionado y televisor, se fueron a pedir en dos ocasiones al "lobby" cuando nos los dieron, no servía el aire acondicionado y pasamos una noche muy calurosa; el estacionamiento no está en la propiedad, hay que quedarse en el de otro hotel; para hacer check out tuvimos que dejar las cosas sobre el mostrador pues nunca apareció nadie para entregar la llave y los controles... no nos sellaron el ticket de estacionamiento que nos dieron en el otro hotel (porque no había nadie) y tuvimos que pagar más de 200 pesos de estacionamiento... ##### Janeth Stayed 1 night in May 2025 ### 2/10 Terrible #### Juan Carlos 18 May 2025 Disliked: Staff & service, amenities, property conditions & facilities Este “hotel” ODIA a sus huéspedes. Cero respeto al descanso o la comodidad en general de las personas. Para empezar NO tiene estacionamiento, este lo pagas por separado y está a cuadra y media del lugar. $13 pesos por hora más las pensión nocturna de $100 pesos. Esta propiedad cuenta con una terraza que actúa como restaurante y centro nocturno por lo que tus noches estarán llenas de ruido hasta la madrugada; solicité en recepción respeto al descanso y me dijeron que no podían hacer nada al respecto. Toallas rotas, pisos y baños con mal aspecto. Ruidos exteriores de la calle y un servicio al cliente PESIMO es lo que te espera en este lugar. Es una pena pues el lugar como tal pudiera ser muy bueno. No lo recomiendo ni un poco. ##### Juan Carlos Stayed 2 nights in May 2025 ### 4/10 Poor #### JAVIER 8 May 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### pesimo en la aplicacion dice que tiene estacionamiento gratis y resulta que ni es gratis y ni esta ahi cerca ##### JAVIER Stayed 1 night in May 2025 ### 8/10 Good #### Adrian 12 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities La verdad muy buenas avitaciones, la recomiendo de verdad . ##### Adrian Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Paola 10 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Solo que no hay agua caliente 😅 Pero todo lo demás esta perfecto ##### Paola Stayed 1 night in Apr 2025 ### 2/10 Terrible #### Sheila 17 Nov 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities El hotel es bonito, sus habitaciones parecen cómodas sin embargo es imposible descansar. En la planta alta tiene una terraza/ restaurante/ bar con música a todo volumen y charlas así como carcajadas hasta la madrugada. A las 5:00 am ya estaban haciendo ruido en las instalaciones del hotel, el elevador solo funciona a veces, los lavabos están tapados así que todo se queda ahí flotando, nunca tuvimos agua caliente y al salir nos dijeron que debemos abrir la llave del lavabo para luego abrir la regadera! No teníamos papel de baño y lo llevaron al día siguiente, el frigobar no enfría, el ventilador tampoco y la plancha para la ropa estaba quemada así que mancha las prendas. Lo rescatable es que la catedral y el zócalo están cruzando la calle ##### Sheila Stayed 1 night in Nov 2024 ### 4/10 Poor #### Diana 4 Nov 2024 Disliked: Cleanliness, property conditions & facilities El hotel esta en decadencia , con mucho aroma a humedad y algunas puertas detruidas he inseguras, le falta mucho mantenimiento ##### Diana Stayed 1 night in Nov 2024 ### 2/10 Terrible #### Edel 28 Oct 2024 Disliked: Cleanliness, staff & service, amenities La peor experiencia en un hotel poblano. Reservé una junior suite, llegué 2:45 y estando la habitación lista no nos dejaron pasar porque el acceso es a las 3, cuando abrimos la puerta no era lo que había reservado, peleamos una hora con el personal grosero y pésimamente preparado y terminaron poniendo un sofá cama, sin sábanas, para cubrir su error. La habitación tenía humedad, el baño y las sábanas moho. No es un hotel boutique, es solo un hotel más del centro con pretensiones, el edificio pudo ser “bonito” pero el personal lo acaba de hundir. Para colmo llegamos a las 2am y tuvimos que tocar la puerta 15 minutos en la calle sola y oscura antes de que Ia recepcionista nos abriera, de mal modo por despertarla. Es sin duda el peor lugar en el que me he quedado en Puebla. ##### Edel Stayed 1 night in Oct 2024 ### 10/10 Excellent #### Aaron 23 Sept 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort EXCELENTE ##### Aaron Stayed 1 night in Sep 2024 ### 4/10 Poor #### Carlos 6 Sept 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Muy caro para lo que ofrecen. Solo el lugar donde está lo salva ##### Carlos Stayed 2 nights in Sep 2024 ### 8/10 Good #### Jovana 30 Aug 2024 Liked: Cleanliness, property conditions & facilities Buen lugar céntrico cerca de la catedral para hospedarse. Excelente vista en la terraza. ##### Jovana Stayed 1 night in May 2024 ### 8/10 Good #### Miriam 25 Aug 2024 Liked: Amenities Limpio, bonito, buen precio, excelente ubicación, terraza muy bonita ##### Miriam Stayed 1 night in Aug 2024 ### 4/10 Poor #### Jose Antonio 14 Jul 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities El hotel no tiene estándares de limpieza y no contaba con agua para los servicios básicos ni para el aseo del baño ni personal ##### Jose Antonio Stayed 1 night in Jul 2024 ### 2/10 Terrible #### Juan 7 Jul 2024 Liked: Cleanliness Disliked: Staff & service, amenities, property conditions & facilities Demasiado ruido tenían una fiesta q la siguieron hasta las 7:00 am no dejaron dormir nada muchos problemas con la agua caliente ##### Juan Stayed 1 night in Jul 2024 ### 2/10 Terrible #### Arturo 1 Jul 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities No hay estacionamiento. No hay agua caliente en las noches. Pedí una toalla y jamás la llevaron. No hay servicio a la habitación (el restaurante abre a las 2 pm y cierra a las 10 pm). ##### Arturo Stayed 1 night in Jun 2024 ## Expedia's Latest Trends ### Hotels > [Hotels near Bell Centre](https://www.expedia.co.uk/Bell-Centre-Hotels.0-l501880-0.Travel-Guide-Filter-Hotels) > > [Avonbridge Hotel](https://www.expedia.co.uk/Hamilton-Hotels-Avonbridge-Hotel.h82807154.Hotel-Information) > > [Majestic Elegance Costa Mujeres – All Inclusive](https://www.expedia.co.uk/Costa-Mujeres-Hotels-Majestic-Elegance-Costa-Mujeres-All-Inclusive.h33884103.Hotel-Information) > > [Hotels in Brensbach](https://www.expedia.co.uk/Brensbach-Hotels.d6354048.Travel-Guide-Hotels) > > [Hotels near Blackpool Central Pier](https://www.expedia.co.uk/Blackpool-Central-Pier-Hotels.0-l6087881-0.Travel-Guide-Filter-Hotels) > > [Hotels in Istanbul](https://www.expedia.co.uk/Istanbul-Hotels.d178267.Travel-Guide-Hotels) > > [Hillside](https://www.expedia.co.uk/Ventnor-Hotels-Hillside.h13184833.Hotel-Information) > > [Hotels near Acton Bridge Station](https://www.expedia.co.uk/Acton-Bridge-Station-Hotels.d553248634529677742.Travel-Guide-Hotels) > > [Bora Bora Ibiza Malta Resort - Music Hotel - Adults Only 18 plus](https://www.expedia.co.uk/St-Pauls-Bay-Hotels-Bora-Bora-Ibiza-Malta-Resort.h58133541.Hotel-Information) > > [Preskil Island Resort](https://www.expedia.co.uk/Mahebourg-Hotels-Preskil-Island-Resort.h36762255.Hotel-Information) > > [Apartamentos Flamingo](https://www.expedia.co.uk/Tias-Hotels-Apartamentos-Fayna-Y-Flamingo.h45395084.Hotel-Information) > > [Hotels with Early Check-in in Deira](https://www.expedia.co.uk/Deira-Dubai-Hotels-Hotel-With-Early-Check-In.0-n177902-0-thotelwithearlycheckin.Travel-Guide-Filter-Hotels) > > [Parkview Apartments](https://www.expedia.co.uk/National-Park-Village-Hotels-Parkview-Apartments.h32421560.Hotel-Information) > > [Strathcarron Camping](https://www.expedia.co.uk/Strathcarron-Hotels-Strathcarron-Camping.h37634080.Hotel-Information) ### Flights > [Flights from Birmingham (BHX) to Muscat (MCT)](https://www.expedia.co.uk/lp/flights/bhx/mct/birmingham-to-muscat) > > [Flights from Birmingham (BHX) to Ottawa (YOW)](https://www.expedia.co.uk/lp/flights/bhx/yow/birmingham-to-ottawa) > > [Flights from Arnavutköy (IST) to Şanlıurfa (SFQ)](https://www.expedia.co.uk/lp/flights/ist/sfq/istanbul-to-sanliurfa) > > [Flights from Orlando (MCO) to Providenciales (PLS)](https://www.expedia.co.uk/lp/flights/mco/pls/orlando-to-providenciales) > > [Flights from Los Angeles (LAX) to Chicago (ORD)](https://www.expedia.co.uk/lp/flights/lax/ord/los-angeles-to-chicago) > > [Flights from Phoenix (PHX) to Las Vegas (LAS)](https://www.expedia.co.uk/lp/flights/phx/las/phoenix-to-las-vegas) ### Cars ### Activities ### Packages > [Nauru Holidays](https://www.expedia.co.uk/Nauru.d126.Holidays-City-Breaks) ### Holiday Rentals ### General > [Visit Temple Cloud](https://www.expedia.co.uk/Temple-Cloud.dx6084807) ---