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"Facial tissue is so important and should be in every room. A continental breakfast would help the seniors staying … as it’s a long walk from them to any restaurants"

"Great location to stay with a clean rooms and comfy bed"

"The rooms haven't really been updated since the hotel first opened. The windows barely work as double glazed anymore, letting in the cold and noise. I wouldn't like to stay here in winter. I'm sorry, but just putting a heavy curtain in front is not enough. I love the place for it's location and many memories but I'm having serious doubts about staying here again. The staff are lovely but under a lot of pressure. I didn't eat here but the bar was so empty I wouldn't bother. Lots of promotion about the Leonardo loyalty scheme claiming that you get cheaper rates by joining, every time I tried this Hotels.com came in cheaper, so compare before you book (if you really have to)"

"Clean room, staff were helpful free parking, and a good choice of breakfast"

"Great size room, easy check in, secure affordable parking "

"Definitely our fave new stay. Run by a lovely couple who go out of their way to sort any issue and make your stay perfect. Our room was spacious and had everything we (and our spaniels) needed plus more. The hot tub was huge and awesome for tired legs and big enough to share with other couples without being awkward. The changing room with hot shower and plastic glasses for our wine was more than I expected and having robes in the room made it feel like a posh spa but way more comfy and much better value for money. Cannot recommend more highly! "

"Everything was wonderful, from the staff to the room. The pool, gym, and sauna were excellent. The breakfast was all fresh and the view was lovely."

"Fabulous place to stay with very friendly and attentive staff. Great food, beautiful location and it was a very relaxing way to spend my birthday! The hotel treated me well and housekeeping put balloons and a card with fudge in our room, and I even got a lunchtime mini dessert platter. Nice touch! Loads of parking, great shower and if you love walking it’s in an ideal location. I can’t recommend this place enough! "

"The location of the hotel is good, close to city centre, railway station and The Barbican. Car parking is good and reasonable price. Reception is very welcoming and staff very helpful. Our double room seemed a little dated in furniture and underneath the desk were a lot of biscuit crumbs which then makes you think the room wasn’t cleaned properly. Reported to reception and they dealt with problem immediately. Bathroom also very dated and basic. Comfortable bed. Unfortunately the windows were of a poor quality and they rattled constantly through the night due to windy conditions. We didn’t eat at the hotel but the bar was very comfortable and welcoming. Overall disappointing but willing to stay again if standard of room could be improved."