We absolutely loved our stay here. The hotel is situated relatively high up in the mountain with breathtaking views of the sea and other homes/businesses that are built into the side of the mountain. Office staff was attentive, spoke English. Once you check in the staff gives you a QR code for WhatsApp to initiate texting communication so make sure you download it if you don’t have it already. I found it easier to text them for minor things and they were they provided timely responses. It’s an older property but so is pretty much everything else at positano. You just need to reset your expectations if you generally stay at bigger newer and modern hotels. One thing I didn’t like so much was the lack of insulation. The doors and walls are kind of thin and you can hear what’s going on in the hallways. The TV has capability to cast your phones Netflix or YouTube. Overall the room is classy, well lit, and has a positive energy to it. The in room breakfast was absolutely amazing, on point, and excellent quality with many foods to choose from. I love this place and wouldn’t have any reservation recommending it. I did not use it but they also offer taxi service to NAP international or central station.