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"Nice modern clean hotel close to city centre, and also the promenade and beach. Walking distance to all amenities, including Marina."

"It was really cold in the room at night. There seems not to be any heating in the room."

"Lovely stay however we were disappointed with breakfast . Only natural no flavoured yoghurt"

"Good hotel and was perfect location for us with a 4 year old for the night. Hotel rooms are a little dated but all good, however, our bathroom toilet had a terrible public urine smell to it. We had already put the little one to sleep so we shut the door and didn’t mention it until before breakfast but was told on reception that you have to email to let a duty manager know… hopefully they read the email as still awaiting a response so I imagine they could be getting more complaints until they follow up our email which seems a strange way of dealing with the issue."

"The hotel felt a little run down with only one lift in operation. Breakfast was ok, the staff were responsive once I had pointed out that some of the food needed replenishing, eg fried eggs, ham and cheese. The bed was very comfortable but the TV was poor and remote had no battery cover and batteries kept on getting dislodged. Also, the TV and aerial were not plugged in when I arrived. The bath was lukewarm in the evening, although the shower temperature appeared better in the morning. The reception staff member on arrival was very friendly and helpful and was able to let me in to my room early. All in all, an adequate experience, with the positives down to staff service."

"Excellent on all fronts."

"Clean room with lovely views across the bay. Staff were very friendly, helpful and informative."

"Do not book Cardiff Bute Terrace Hotel By Belvilla. This is the worst hotel experience I have ever had. The listing is completely misleading and the photos are nothing like what I arrived to. I honestly cannot believe third-party sites are still taking bookings for this place. The building was filthy and was unsafe. Windows were smashed and the communal areas were disgusting. Rats are freely running around the communal areas the building. There appeared to be drug use in the hallways. There are no circumstances I would have stayed here. The advertised parking did not exist. The contact numbers online did not work. I called them again while standing inside the hotel in front of staff, and they still did not work. I asked to speak to a manager and was refused. Staff initially refused to give their names. One receptionist eventually gave the name Meena, and I was told Gio/Geo Johnson would contact me. That went nowhere. When I asked Meena if she would stay there herself, she laughed, shook her head and said no. That says everything. We left immediately and had to pay for another hotel. They have since refused the refund and are avoiding Hotels.com, blocking all contact. This place should not be listed. Avoid."

"The 2 people we interacted with at the front desk were "