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Best Western Heronston Hotel & Spa

Photo gallery for Best Western Heronston Hotel & Spa

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Desk, laptop workspace, iron/ironing board, free cots/infant beds
Desk, laptop workspace, iron/ironing board, free cots/infant beds
Desk, laptop workspace, iron/ironing board, free cots/infant beds
Desk, laptop workspace, iron/ironing board, free cots/infant beds

Overview of Best Western Heronston Hotel & Spa

Best Western Heronston Hotel & Spa

3 out of 5

3.8/5 Good

Guests rated this property 4.0/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet-friendly
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
Ewenny Road, Bridgend, Wales, CF35 5AW

Explore the area

  • Popular LocationSoutherndown Golf Club4 min drive
  • Popular LocationCoed-Y-Mwstwr Golf Club6 min drive
  • Popular LocationDunraven Bay8 min drive
  • AirportCardiff (CWL-Cardiff Intl.)24 min drive

Choose dates to view prices

About this area

Bridgend

Located in Bridgend, Best Western Heronston Hotel & Spa is in the city centre. Southerndown Golf Club and Coed-Y-Mwstwr Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Margam Country Park and Afan Argoed Country Park.

What's nearby

  • Southerndown Golf Club - 4 min drive
  • Traeth yr Afon - 5 min drive
  • Newton Beach - 5 min drive
  • Coed-Y-Mwstwr Golf Club - 6 min drive
  • Dunraven Bay - 8 min drive

Restaurants

  • Crane — 1 min walk
  • Ewennys Bar & Grill — 1 min walk
  • Jade - 14 min walk
  • Exotic Shaad - 15 min walk
  • Ashoka - 15 min walk

Getting around

  • Bridgend Station - 2 min drive
  • Cardiff International Airport (CWL) - 24 min drive

About this property

Best Western Heronston Hotel & Spa

Eco-friendly hotel with fitness centre and sauna
This smoke-free hotel features an indoor pool, a restaurant and a fitness centre. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a sauna and a spa tub are on-site. All 75 rooms offer free WiFi, 24-hour room service and LCD TVs with satellite channels. Other amenities available to guests include coffee makers, hairdryers and phones.
Best Western Heronston Hotel & Spa offers 75 forms of accommodation with coffee/tea makers and a hairdryer. LCD televisions come with satellite channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Bridgend hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness centre.
Guests can pamper themselves by indulging in the on-site spa services. There are 3 treatment rooms. Services include hot stone massages, facials, body scrubs and body treatments.

Awards and affiliations

Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of We Care Clean (Best Western)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Gives staff personal protective equipment worn by staff
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee 7:00 AM–9:00 AM on weekdays and 8:00 AM–10:00 AM on weekends: GBP 13.95 per person
  • 1 restaurant
  • 1 bar/lounge
  • 24-hour room service

Things to do

  • Fitness centre
  • Indoor pool
  • Sauna
  • Spa services
  • Hot tub
  • Steam room

Family friendly

  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra beds (surcharge)

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter
  • Wedding services

Languages spoken

  • English
  • French
  • Polish
  • Romanian
  • Turkish
  • Welsh

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Spa

  • 3 treatment rooms
  • Body scrubs
  • Body treatments
  • Facials
  • Manicures and pedicures
  • Massage - hot stone
  • Massage/treatment rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • In-room accessibility (select rooms)
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower/bath combination
  • Towels

Entertainment

  • TV/satellite channels
  • LCD TV

Food and drink

  • Coffee/tea maker

More

  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 3 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10:30 AM

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Due to COVID-19, breakfast is served in guestrooms.
This property's restaurant is closed Friday and Saturday nights in December. From December 24, 2021-January 1, 2022 limited food service is available.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.
The property will be renovating from 1 July 2021 to 31 December 2021 (completion date subject to change). The following areas are affected:
  • Selected guestrooms
Renovation work will only be conducted on weekdays. Every effort will be made to minimise noise and disturbance.
The following facilities are closed on Monday and Tuesday:
  • Full-service spa
The following facilities are closed on Sunday:
  • Restaurant

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 10.00 per pet, per night
Food and water bowls are available
Service animals are exempt from fees
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Children 11 years old and younger stay free when using existing bedding
Rollaway/extra beds are available for GBP 10.0 per night.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for full breakfast: GBP 13.95 per person (approximately)
  • Pet fee: GBP 10.00 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property provides access to the Leisure Club and Spa for guests ages 16 and under during designated times. The Leisure Club must be booked in advanced through reception.
Access to this property’s pool and gym is currently limited to allow social distancing. Reservations of time slots are required at check-in (subject to availability).

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Best Western Heronston Hotel Bridgend
Best Western Heronston Hotel
Best Western Heronston Bridgend
Best Western Heronston
Bridgend Best Western
Best Western Bridgend
BEST WESTERN Heronston Hotel & Spa Bridgend, Wales
Best Heronston & Spa Bridgend
Best Western Heronston Hotel & Spa Hotel
Best Western Heronston Hotel & Spa Bridgend
Best Western Heronston Hotel & Spa Hotel Bridgend

Frequently asked questions

Overall score and ratings

3.8

Good

Rating 5 - Excellent. 108 out of 384 reviews
5 - Excellent 28%
Rating 4 - Good. 158 out of 384 reviews
4 - Good 41%
Rating 3 - Okay. 71 out of 384 reviews
3 - Okay 18%
Rating 2 - Poor. 31 out of 384 reviews
2 - Poor 8%
Rating 1 - Terrible. 16 out of 384 reviews
1 - Terrible 4%

4.0/5

Cleanliness

4.2/5

Staff & service

3.6/5

Amenities

3.5/5

Property conditions & facilities

2/5 Poor

Travelled with group
Disliked: Property conditions & facilities
The service from the staff was good, we were made to feel welcomed from check in. Staff were very friendly and helpful. However we were very disappointed to learn that the part of the hotel we were booked into was undergoing maintenance. When booking our night in the hotel we were not informed of this and neither were we informed of this upon arrival. We discovered this only when approaching our rooms. The actual rooms themselves were lovely and clean and very comfortable but with the work and maintenance being undertaken took away from our overall experience of the view that we expected from our stay at the hotel. We booked in a table at the restaurant in the evening and were very disappointed to find out there was a big event going on right next door to the restaurant. We requested to eat in the Lounge area as we could not even hold a conversation due to the music and entertainment being so loud. This took away our expected experience and we could not relax and enjoy our evening in the way in which we planned. At no point we’re we informed that this even my was taking place the same night we had booked to stay. We were very disappointed that this affected our whole experience of our stay here.
Stayed 1 night in Nov 2021

4/5 Good

Dated but staff young but very polite and respectful of customers went out of way so would go again bad points towels and pillows cushions low No towel replaced just one bath towel n face towel otherwise would go again food very good tks
Stayed 3 nights in Nov 2021

3/5 Okay

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
did not like having to book half hour slots for everything especially as some menu choices were not avaliable as 'run out' !!!! and not many people in restraunt!! Most of the staff wore a mask which was good BUT Some staff wore their mask but with it below their nose!!! Supposed Thai fish cakes were NOT Thai as my partner is!! the sauce does not make them Thai.
Stayed 3 nights in Sep 2021

4/5 Good

Stayed 1 night in Sep 2021

4/5 Good

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021