The reception was fantastic very welcoming and helpful... The complementary transport was brilliant service.. the actual place was so beautiful with a nice view... The only downside was I booked the hotel with swimming pool and spa but it was closed with no advance notification when booking the place. Also the breakfast wasn't well organised as no one explained their buffet service works different and I was told off for touching the cups to make a drink for myself ☹️ (it was understandably for infection prevention but a bit of explanation on entry would've helped) overall great experience

The shower was a little small. There was a scented thing in the room that made both our throats irritated so we removed it, but they do have them throughout the hotel.

Orto de Medici is a beautiful and very comfortable hotel with an interesting history and a great location. The staff were all incredibly helpful and the breakfast was delicious. We look forward to staying there again!