Search Hotels Near Plaza Caracol, Puerto Vallarta

"Rooms were clean, and the mini fridge was restocked daily with beer, water, and soda, which was a nice touch. My only complaint is the reservation system it shows restaurants as “sold out” within minutes, yet when you arrive, many tables are empty. This definitely needs improvement. The Japanese restaurant was our favorite and absolutely worth trying. However, I would recommend avoiding Salvadors, as our food was undercooked and unfortunately made us sick. One other suggestion would be to have an additional bartender at the adults-only hot tub / pool bar, as service can be quite slow with only one bartender. "

"Loved the seafood restaurant at the ocean. Staff were exceptional."

"The food poor quality, the staff disappointed, the events without any guidance, poor terrible expensive"

"Not a good relaxing place to be at!!! Room service needs to be called multiple times if there’s a problem in the room like the clogged bathroom sink in our case. Overwhelming packed pools, beach lounge chairs are limited and if you want to have a lounge near the shore, you have to rent umbrellas and chairs. Food was average we ended up going out for food or using uber eats. They have one restaurant that needs reservation but we ended up moving our reservation from a Tuesday to Thursday but the staff doesn’t speak English we ended up loosing our reservation which was a bit annoying and we already planned ahead we ended up again going downtown to have dinner. Krystal Vallarta is a waste of money! "

"Definitely not a resort as advertised. Old, run and down."

"The staff were amazing. "

"Was advised we would have to upgrade to a more expensive room as economy room max was one dog. Despite the hotel policy listings showing 2 digs and our staying in the same room one month previously the front desk clerk insisted we needed to upgrade. After a conversation with the manager we were ok to stay in economy."

"Very clean place, quite, mostly adult, 15 min to the AirPort and zona romántica. "

"The staff needs to improve the way they treat the customers, suggestions for the hotel please add signs with the time that snack bar, pool, the bar for the alcohol drinks is open-closed, and remember that customers go to the hotel to have a great time since that they are spending they money. "