Search Hotels by Firmdale in Pinner from £318

"We stayed in the king with balcony room. Very large and impressive room with a great view out on to the Thames. Could not fault the staff who were always very helpful, polite and cheerful. We would highly recommend it and will return in the future. "

"Hotel is in a great location, close to the underground, cafes, restaurants and museums. Rooms and elevators are small and carpet needs an upgrade. I would stay here again!"

"Excellent location with dramatic views. "

"Staff was very attentive and accommodating. The hotel was experiencing a leaking roof that was coming through to the lobby but the situation was being handled with little disruption to the guest "

"Very convenient for Heathrow"

"Great location! Excellent service"

"Breakfast is awesome!"

"Originally, our stay didn't start well, the bathroom hadn't been cleaned, a big clump of hair in the shower! After speaking to a woman on reception ( 3 times) we finally spoke to the manager of the hotel, who was polite, helpful & gorgeous! He kindly upgraded us to a 1 bed suite, it was a perfect experience after the initial hiccup. Will definitely stay here again when visiting london. Beautiful room, close to the Savoy theatre, i cannot praise the helpful manager enough. We enjoyed a swim on our departure day, great little pool we thoroughly enjoyed our stay, 5 stars!"

"The whole process was smooth from checking in till checking out. Rooms were clean, comfortable and modern. Easy walking distance for most places. Couldn’t fault the place for the 2 nights we were there."